Use and Care Manual

25
Troubleshooting
Before you call for service, please review the potential problem / possible causes
and
remedies shown in the table below.
.
Nothing works
Oven is not connected to the
electrical power.
Power supply is not energized.
Have oven connected to a properly
sized electrical power supply by a
qualified electrician.
Have an electrician check the
power supply, including the house
circuit breaker, wiring and fuses
Top burners do
not light or do not
burn evenly
Plug on range is not completely
inserted in the electrical outlet.
Burner holes on the side of the
burner may b
e clogged.
Make sure the unit is properly
connected to the power supply
Remove the burner heads and clean
them. Check the electrode area for
burned
-on food or grease.
Burner flames
very large and
yellow.
Burner bezel ports are clogged.
Burner ports or burner caps are
not positioned prop
erly.
Cooktop is being operated with
the wrong type of gas.
Regulator is not installed, is faulty,
or is set for the wrong typ
e of gas.
Clean burner bezel ring ports with
straightened paper clip, needle, or
wire.
Remove and carefully re-install
burner b
ezel and caps.
Ensure that the type of cooktop
matches the natural g
as supply.
Check installation, replace
regulator, or set regulator for
proper gas.
Sparking but no
flame ignition.
Gas shut-off valve is in the
‘OFF’ position.
Turn shut-off valve to the ‘ON’ positio
n
Igniters spark
continuously
after flame
i
g
nition.
Power supply polarity is reversed.
Igniters are wet or dirty.
Have polarity
corrected.
Dry or clean igniters.
Burner flame
goes out at low
setting.
Low gas supply pressure.
Air intake holes around knobs
are obstructed
.
Contact gas company.
Remove obstruction.
Oven will not heat Oven settings are not corrected
Follow mode selection and clock
settings as specified in Oven
Operation section of the manual.
Foods over-cooked
or under-cooked
Incorrect cooking time or temperature.
Adjust time, temperature, or
rack position.
‘Cracking’ or
‘Popping’ sound.
This is the sound of metal heating
and cooling.
This is normal.