Quick Start Guide

7
Troubleshooting—Tablo DVR and App Initial Set Up
Only 24 Hours of Guide Data Visible
The Live TV grid guide will always display 24 hours
of guide data. To browse the full 14 days of guide
data available, consult the guide screens including
TV shows, Movies, and Sports.
Guide Data is Incorrect or Missing
For incorrect data or data missing from specifi c
channels, contact Tablo Support for assistance.
While we work to correct your guide data problem,
try entering a zip/postal code from a neighboring area
by selecting ‘edit location’ in the settings screen.
Video Playback is Loading or Pausing Frequently
This is typically a home network bandwidth issue.
First, reduce the
Recording Quality
and
Recording Quality and Recording Quality
Live TV Quality
in the settings screen. (Note: Changes to these settings
will apply immediately to live TV and then to all future
recordings.) If possible, connect your playback device
and/or Tablo via Ethernet instead of WiFi to rule out
potential WiFi interference and/or network congestion
Video Playback is Pixelated/Audio Drops Out
OTA antenna signal strength is inadequate or reduced.
Check your antenna’s connection to Tablo and/or its
position. Run a new channel scan within settings
to determine current signal strength.
Recordings Incomplete or Failed
OTA antenna signal and/or hard drive were unavailable
at the time of the recording. Antenna and/or hard drive
may require attention.
Hard Drive Not Recognized
If you have connected a hard drive and its details are not
shown in your settings screen and/or you have not yet
received a prompt to format it during the setup process,
try rebooting the Tablo using the blue reset button on
the back. If you still do not receive a prompt to format
the drive, contact Tablo Support for assistance.
Tablo Shows
‘Your Router Requires Manual
Confi guration’
When Tablo Connect is Enabled
in Settings
Consult
www.TabloTV.com/portforwarding
for
additional instructions or contact Tablo Support
for assistance.
More detailed instructions, user manuals, and troubleshooting tips can be found online in the Tablo Knowledge
Base at
support.TabloTV.com
.