User's Manual

10
6. Technical Support
Technical support is available Monday through Friday, 8:00 AM to 8:00 PM ET
excluding holidays. Before calling technical support please ensure to have read
the installation guide completely. Technical support requires the caller to provide:
• Login name
• Password
• Serial number of the 2550
UPLINK Technical Support
1600 Parkwood Circle, Suite 500
Atlanta, GA 30339
888-9-Uplink (888-987-5465)
Fax: [phone]
For Customer Support, call 888-987-5465, or visit www.uplink.com.
7. Installation
A. General Considerations
Determine where to mount the unit. Keep the following in mind:
a. Obtain the best transmitted and received signal strength for the
cellular radio. (If a very strong cellular signal is not available, first
power the unit with the AC power and turn on S4 to test for the
location that provides the best signal strength.
b. Plug in the AC transformer.
c. Proximity to the alarm panel and where to route the 2550 unit’s
relay outputs that connect to the alarm panel unit’s inputs, and vice
versa. (These wires will need to be in conduit for a UL certificated
installation. See the UL Compliance Section.)
d. Proximity to the RJ31X Telco jack from the telephone system.
B. DIP Switch Settings
The 2550 has a four-position dipswitch. The dipswitches function as follows: