Manual

Table Of Contents

5. Reporting a problem

If you encounter a problem with any of NUGEN Audio’s products, please let us know, to

help us improve them.

Please email NUGEN Audio at support@nugenaudio.com giving a clear explanation of the

problem. Please state how frequently you’ve experienced the problem. If there are any

particular steps you need to go through to see the problem, please detail these.

Your query will be handled more quickly if you include the following information:

1. Operating system (OSX/Windows)

2. Operating system version

3. CPU type and speed

4. RAM size

If you are having problems with a specific file then including a link to that file and the

settings you are using to process it would also be very helpful.

Please be patient with any problems you may experience, particularly with products at a

beta stage of release. At NUGEN Audio we take problems with our software seriously, and

will endeavour to correct them as quickly as possible.