9.0

Scanner Setup Issues
94 Chapter 6
Missing Scan Image Command
The
Scan Image
command does not appear in the Image button’s drop-
down list in the following cases:
• You did not install the Caere Scan Manager or select an
appropriate scanner. See “Scan Manager is Needed with
OmniPage Pro” on page 92 for instructions.
• Your scanner is not connected to your computer or is not
functioning properly. See “Scanner Setup Issues” on page 91.
• You use a Visioneer scanner or your scanner is set up to work
with Visioneer’s PaperPort software such as the HP ScanJet 5s.
See the online
Scanner Setup Notes
for more information.
Scanner Message on Launch
The first time you launch OmniPage Pro after installing or changing
your current scanner in the Caere Scan Manager, you may get this
message:
This scanner’s configuration is set using the system-level driver.
If it
asks for no more information, click
OK
in the dialog box. You may also
have the option to select the following:
• SCSI ID or scanner configuration information
Consult your scanner documentation for the correct information.
• Page-size information
Enter the largest size page that your scanner supports
.
System Crash Occurs While Scanning
Try these solutions if a crash occurs during a scan:
• Turn your computer off. Power your scanner off and on again to
return the scanner to its default state. Then restart your computer.
• Check your scanner setup. See “Scanner Setup Issues” on page 91
for more information.
•Check the
Scanner Settings
tab in the Caere Scan Manager if you
are using a TWAIN scanner. (Click on your scanner icon in Scan
Manager icon under Control Panel).
• Check with the scanner manufacturer to make sure you have the
appropriate driver for your scanner.
• Resolve low memory problems. See “Low Memory Problems” on
page 88 for more information.
• Resolve low disk space problems. See “Low Disk Space
Problems” on page 88 for more information.
• Visit Caere Corporation’s web site at
www.caere.com
for Scan
Manager updates.