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Chapter 7 Troubleshooting 87
Testing OmniPage
Restarting Windows in its safe mode allows you to test OmniPage on a simplified system.
This is recommended when you cannot resolve crashing problems or if OmniPage has stopped
running altogether. See Windows online Help for more information.
To test OmniPage in safe mode:
1. Restart your computer in safe mode by pressing F8 immediately after you see the ‘Starting
Windows’ message.
2. Launch OmniPage and try performing OCR on an image. Use a known image file, for
instance one of the supplied sample image files.
• If OmniPage does not launch or run properly in safe mode, then there may be a
problem with the installation. Uninstall and reinstall OmniPage, and then run it in
Windows safe mode.
• If OmniPage runs in safe mode, then a device driver on your system may be
interfering with OmniPage operation. Troubleshoot the problem by restarting
Windows in Step-by-Step Confirmation mode. See Windows online Help for more
information.
Text does not get recognized properly
Try these solutions if any part of the original document is not converted to text properly
during OCR:
• Look at the page image and ensure that all text areas are enclosed by text zones. If an
area is not enclosed by a zone, it is generally ignored during OCR. See the section on
creating and modifying zones, in the “Processing documents” Chapter.
• Make sure text zones are identified correctly. Reidentify zone types and contents, if
necessary, and perform OCR on the document again. See “Zone types and properties”
in the “Processing documents” Chapter.
• Be sure you do not have an unsuitable template loaded by mistake. If zone borders cut
through text, recognition is impaired.
• Adjust the brightness and contrast sliders in the Scanner panel of the Options dialog
box. You may need to experiment with different settings combinations to get the
desired results.
• Use the Image Enhancement Tools to optimize your image for OCR.