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Chapter 7 Technical information 86
Technical information
This chapter provides troubleshooting and other technical information about using OmniPage.
Please also read the Readme file and other help topics, or visit the Nuance web pages.
Troubleshooting
Although OmniPage is designed to be easy to use, problems sometimes occur. Many of the
error messages contain self-explanatory descriptions of what to do – check connections, close
other applications to free up memory, and so on.
Please see your Windows documentation or OmniPage Help for information on optimizing
your system and application performance.
Supported file formats are listed here, Help provides more detail.
Solutions to try first
Try these solutions if you experience problems starting or using OmniPage:
• Make sure that your system meets all the listed requirements. See the Installation and
setup chapter.
• Make sure that your scanner is plugged in and that all cable connections are secure.
• Visit the support section of Nuance’s web site at www.nuance.com. It contains Tech
Notes on commonly reported issues using OmniPage. Our web pages may also offer
assistance on the installation process and troubleshooting.
• Use the software that came with your scanner to verify that the scanner works properly
before using it with OmniPage.
• Make sure you have the correct drivers for your scanner, printer, and video card. Visit
Nuance’s web page through the Help menu and consult its scanner section for more
information.
• Defragment your hard disk. See Windows online Help for more information.
• Uninstall and reinstall OmniPage, as described in the section, “Uninstalling the
software” in the Installation and setup chapter.