17.0

Troubleshooting 104
• If OmniPage runs in safe mode, then a device driver on
your system may be interfering with OmniPage operation.
Troubleshoot the problem by restarting Windows in
Step-by-Step Confirmation mode. See Windows online
Help for more information.
Text does not get recognized properly
Try these solutions if any part of the original document is not
converted to text properly during OCR:
• Look at the page image and ensure that all text areas are
enclosed b
y te
xt zones. If an area is not enclosed by a zone,
it is generally ignored during OCR. See the section on
creating and modifying zones, in the “Processing
documents” Chapter.
• Make sure text zones are identified corre
ctly.
Reidentify
zone types and contents, if necessary, and perform OCR on
the document again. See “Zone types and properties” in the
“Processing documents” Chapter.
• Be sure you do not have an unsuitable template loaded by
mista
ke. If
zone borders cut through text, recognition is
impaired.
• Adjust the brightness and contrast sliders in the Scanner
panel of
the Options dial
og box. You may need to
experiment with different settings combinations to get the
desired results.
• Use the Image Enhancement Tools to optimize your image
for OC
R.
• Ch
eck the resolution of the original image. Hover the
cursor
over a page
thumbnail for a popup display. If the
resolution is significantly above or below 300 dpi,
recognition is likely to suffer.