16.0

Troubleshooting 89
• If OmniPage runs in safe mode, then a device driver on
your system may be interfering with OmniPage operation.
Troubleshoot the problem by restarting Windows in
Step-by-Step Confirmation mode. See Windows online
Help for more information.
Text does not get recognized properly
Try these solutions if any part of the original document is not
converted to text properly during OCR:
• Look at the original page image and ensure that all text
areas are enclosed by text zones. If an area is not enclosed
by a zone, it is generally ignored during OCR. See the
section on creating and modifying zones, in the
“Processing documents” Chapter.
• Make sure text zones are identified correctly. Reidentify
zone types and contents, if necessary, and perform OCR on
the document again. See “Zone types and properties” in the
“Processing documents” Chapter.
• Be sure you do not have an unsuitable template loaded by
mistake. If zone borders cut through text, recognition is
impaired.
• Adjust the brightness and contrast sliders in the Scanner
panel of the Options dialog box. You may need to
experiment with different settings combinations to get the
desired results.
• Use the Image Enhancement Tools to optimize your image
for OCR.
• Check the resolution of the original image. Hover the
cursor over a page thumbnail for a popup display. If the
resolution is significantly above or below 300 dpi,
recognition is likely to suffer.