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Caere Product Support
Technical Information 10-13
Caere Product Support
Product support is available if you need help. First, please check this
manual to find the information you need, or look in the online help if
you can run OmniForm. You may save yourself a phone call.
World Wide Web
Caere’s home page is located at:
http://www.caere.com
Our Web site contains product information, lists of common questions
and answers, the latest release notes and online help files, and all known
issues regarding Caere products.
Product Support Information
Your OmniForm package contains two pages with the most up-to-date
support information for the United States, Canada, and the European
Community. Please refer to these pages if you need product support.
Registered users in North America can call Caere Product Support at
408-395-8319.
You must be registered to receive product support! Complete and send
in the registration card in your OmniForm package. If you need to call
before registering, please have your serial number ready.
Information We Need From You
For the most efficient response, please have the following information
on hand and be near your computer if you call:
• OmniForm serial number
• OmniForm version
• Macintosh model
• System version
• Network operating system, if applicable
• Scanner manufacturer and model
• Amount of RAM in your system
• Make and model of any peripheral devices (printers, monitors,
and so forth), if applicable