Simply Dictation
Table Of Contents
- Contents
- Introduction
- Welcome
- Using ViaVoice
- Users and Voice Models
- Dictating with ViaVoice
- Navigating With Commands in SpeakPad
- The What Can I Say Window
- Playing Back Dictated Text in SpeakPad
- Reading Your Text
- Using Manage My Vocabulary
- Working With Dictation Macros
- Managing ViaVoice Users
- ViaVoice Components
- Getting Help
- Appendix
- Index
80 Obtaining Technical Support
Getting Help
Getting HelpGetting Help
Getting Help
Getting Help
Getting HelpGetting Help
Getting Help
Obtaining Technical Support
A solution to your problem might already exist!
Before you contact technical support, check the Frequently Asked Questions database
and the Tested Systems list.
The Internet address is: http://www.ibm.com/viavoice
Click the Support link in the left panel on the web page. Then, select your speech
product.
Information Required Before You Contact Technical
Support
Before calling or e-mailing a message to technical support, you must have the following
information readily available:
• Your name and Technical Support ID (see the label on the back cover of this book).
• Information about your computer: processor type and speed, amount of RAM
installed, available free hard-disk space, amount of cache (use the Apple System
Profiler), and make and model of your sound card.
• Product name and release number. This information is located in the About box, and
the ReadMe file.
• Any other applications you use in conjunction with ViaVoice.
• A record of specific error messages or codes that were displayed.
• A description of what you were doing when the error occurred. Try to re-create the
error before contacting the Technical Support Center.