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Table Of Contents

Troubleshooting Guide

Problem Possible Solution

ViaVoice will not install. Are you running Mac OS X? If not, you must upgrade

before proceeding.

You must install this application on the OS boot volume

and have Administrator privileges.

I cannot use ViaVoice. You must complete the Audio Setup and SetupAssistant

functions to create a User and Voice Model prior to

using ViaVoice.

My voice is not being

recognized well.

Are you using the correct microphone? Only USB

digital microphones are supported. ViaVoice does not

support Analog microphones.

Run the SetupAssistant again to ensure your audio is

working correctly and possible read an additional story.

ViaVoice recognizes

voice commands as text.

Check that speech mode you are using on the

VoiceCenter supports commands.

Use an Attention Word.

In Commands Preferences, select the Require

Attention Word checkbox, and use the default word

“Computer” (or another word of your choice) before

speaking voice commands.

ViaVoice is having a

problem recognizing

some words.

Be sure to correct your misrecognized words while

dictating. The more you train ViaVoice to understand

your voice, the better your recognition. Also, you can re-

train the pronunciation for voice commands and macros.

The system

misrecognizes macro

names.

Re-train the pronunciation for the macro name using the

Macro Editor or the Train Word window.

Getting Help