6.0

1. Click the icon in the menu bar and select Quit Dragon.
2. Go to your Applications folder and double-click Dragon.
It may also be a good idea to restart your computer.
Poor audio quality
If Dragon is able to hear your voice, but the recognition seems poor, you may have a problem with the quality of your
audio input.
Check your microphone placement
Ensure the microphone is positioned properly and has not moved away from where you originally positioned it when
you ran Microphone Setup. See Microphone placement for more information.
Recalibrate your microphone or reset the gain
To make sure your microphone is properly calibrated for your voice and environment, you must go through Microphone
Setup for every profile and every dictation source you use.
If your audio input level (gain) is too high or low, you can go through Microphone Setup again at any time by clicking the
icon in the menu bar and selecting Improve Recognition > Microphone Setup…
Reduce background noise
For best recognition, always try to minimize background noise. Many microphones have noise canceling capabilities,
which filter out background noise, but it's still a good idea to keep background noise consistent.
Listen to your audio
If the above steps do not solve the problem, try listening to your dictated audio:
1. Dictate some text into a document.
2. Say "Select <text>," or "Select all."
3. Say "Play the selection."
If you hear gaps in the audio, or interference such as crackling sounds, your microphone may be the source of the
problem.
l If your microphone needs to be plugged into your computer, check the connection. Try unplugging the
microphone and plugging it in again. If you are using a USB microphone, make sure it is plugged directly into
your computer and not a USB hub.
l If you are using a Bluetooth microphone, make sure it is adequately charged.
l Try using the microphone with a different computer or device, if possible.
l Try using a different microphone.
Make sure you run Microphone Setup when you connect a new microphone.
Poor recognition
If your audio quality is good, but Dragon is not recognizing your speech, try these steps.
Check your profile
If you have multiple profiles on your computer, make sure the correct user profile is open.
1. Click the icon in the menu bar and make sure that your profile has a check mark next to it.
2. If a different profile is checked, select your profile from the Recent Profiles list. If you don't see your profile,
click Manage Profiles… and select and load your profile in the Profiles pane.
151