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l Be aware that older devices, such as analog devices with two 1/8 inch jacks, are likely to cause more audio
problems than an internal or USB device.
No audio signal
If Dragon is unable to hear you speak, try these steps to solve the problem.
Check your microphone mode
Make sure that your microphone is turned on; the microphone button in the Status Window should appear green ( ).
l If the button is red ( ), your microphone is off. Click the button to turn the microphone on.
If the microphone button does not turn green, your microphone may not be properly connected. See "Check
your connection," below.
l If the button is blue ( ), the microphone is in sleep mode. Say "Wake up" to turn it on.
See Microphone modes for more information.
Check your connection
Make sure your selected microphone is connected to your computer. If you're not sure what microphone is selected,
click the icon in the menu bar and select Manage Profiles… Look under Dictation Sources – your selected
microphone should be marked with a green dot. Missing microphones are marked with a warning icon ( ).
If your microphone is missing, do one of the following:
l Select another microphone from the Dictation Sources panel and click Load. If you don't have an alternative
audio source listed, click the icon under the Dictation Sources panel to add one to your profile.
See Add a dictation source to an existing profile for more information.
l Unplug the microphone and plug it in again. If you are using a USB microphone, make sure it is plugged
directly into your computer and not a USB hub.
l For a Bluetooth microphone, go to System Preferences > Bluetooth and make sure that Bluetooth is turned
on for your computer and that your microphone is connected.
Check microphone settings
If you do not see the missing microphone icon ( ) next to your microphone, check for problems with the microphone
itself.
1. In the Apple menu, select System Preferences…
2. Click Sound.
The Sound screen opens.
3. Click the Input tab.
4. Make sure the microphone appears in the listed devices.
If your microphone does not appear in the Sound Preference Pane, it will not work in any application.
5. Make sure the microphone you configured with Dragon is selected, then speak into the microphone.
You should see the Input level indicator respond to the sound of your voice. If it does not respond, there is a
problem with your microphone.
l Check whether your microphone has a mute switch. If it does, make sure the mute switch is off.
l If you are using a Bluetooth microphone, make sure it is turned on and has enough charge.
l If your microphone can be turned off, try restarting it.
l Try using your microphone with a different computer or device.
Restart
Try restarting Dragon.
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