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Dragon menu is not showing in the menu bar
If you have a small screen and many items in the menu bar, Dragon can get squeezed out. Things you can do:
l Set Dragon to launch at startup so it loads earlier and appears closer to the right of the menu bar.
l If you have Fast User Switching on, go to System Preferences > Users & Groups and click Login
Options at the bottom of the left-hand panel. Set Show fast user switching menu as to Icon, or turn it off
entirely.
l In System Preferences, turn off menu bar icons for Bluetooth, mirroring options (in the Displays pane), or
Time Machine.
Auto Sleep is not working
In order for the microphone to automatically go into Sleep mode, Dragon must detect no sound input for the time period
specified in the Preferences pane (by default, 1 minute). See General Preferences pane for more information.
If your microphone is very sensitive, it may be detecting too much background noise, which Dragon could interpret as
audio input. Try running Microphone Setup and manually adjusting the audio input level (gain). See Microphone Setup
for more information.
Dragon is not responding
If Dragon is not responding and you are not able to quit through the Dragon menu:
1.
Launch Activity Monitor from the Applications/Utilities folder on your Mac.
2. Scroll through the list or search for Dragon.
3. Select Dragon in the list.
4. Click the button at the top left.
Related topics:
l FAQs
l Troubleshooting audio and recognition
l Troubleshooting Dragon Web Extensions
l Troubleshooting Commands
l Troubleshooting Vocabulary
Troubleshooting audio and recognition
In this topic, learn:
l What audio devices are supported
l What to do if Dragon does not detect an audio signal
l What to do if your audio quality is poor
l What to do if your recognition is poor
Supported Devices
A complete list of Nuance-supported devices is available at http://support.nuance.com/compatibility/default.asp. If
your microphone is not on this list, Nuance cannot guarantee that it will work with Dragon.
Also keep in mind the following:
l All iMac and MacBook computers have excellent built-in microphones. Nuance encourages users to dictate
using the internal microphone where possible.
l USB devices must be plugged directly into your computer. USB hubs are not supported.
l To use a Bluetooth audio device, you must have a USB adapter (dongle). The audio quality of the built-in
Bluetooth receiver is too low.
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