6.0

Table Of Contents
Troubleshooting
Read these topics if you are having problems using Dragon Professional Individual for Mac.
Click: To learn:
Troubleshooting overview If you are having trouble using Dragon, start with these general steps to
determine the cause of the problem.
Troubleshooting audio and recognition
l What to do if Dragon does not detect an audio signal
l What to do if your audio quality is poor
l What to do if your recognition is poor
Troubleshooting Vocabulary
l What to do if you can't add documents to Vocabulary Training
Troubleshooting Commands
l What to do if your custom commands are not working
Issues with Upgraded Profiles
l What to do if your Dragon Dictate 4 or Dragon for Mac 5 profile
does not upgrade correctly
l Where to find upgraded Transcription profiles
Uninstall Dragon Professional
Individual for Mac version 6
l How to uninstall Dragon
l How to remove Dragon's data from your hard drive
Troubleshooting overview
In this topic, learn what to do if you have problems such as:
l Recognition is poor
l Cursor is jumping to the wrong place
l Dragon is only responding to commands
l Dragon does not detect any audio
l Commands are not working
l Correction is not working
l Dragon is not working in my Web browser
l Dragon menu is not showing in the menu bar
l Dragon is unresponsive
If you are having trouble with Dragon, find the type of problem you are having below, then try the tips and links to
resolve the issue.
If you need help getting started with Dragon, see Getting started with dictation and FAQs for tips.
Recognition is poor
Have you gotten better results from Dragon in the past?
Yes:
1. Make sure you have selected the correct profile.
1. Click the icon in the menu bar and make sure a check mark appears next to your profile in the
Recent Profiles list.
2. If a different profile is selected, click your profile to load it, then try again. See Switching profiles and
dictation sources for more information.
2. Are you in a different environment than usual? Background noise can decrease accuracy. Try moving to a
quieter environment and see if the recognition improves.
3. Try running Microphone Setup again.
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