Nuance Management Center
Table Of Contents
- Dragon_AdminGuideCover_20160929_v2
- Chapter 1: Introducing the Nuance Management Server
- Dragon Group Overview
- User Groups Worksheet
- Prerequisites for the Nuance Management Center
- Accessing NMS Server: Logging in through the Nuance Management Center
- Change the NMC Administrator password
- Accessing and adding to your organization data
- Turning on data collection for your site
- Privacy of your data and Nuance data collection
- Setting up Active Directory single sign-on
- Chapter 2: Overview of NMS in the cloud
- Chapter 3: Configuring sites
- Chapter 4: Configuring groups and user accounts
- Understanding groups
- Determining site or group settings for members of more than one site or group
- Creating Groups
- Setting Privileges for administrator groups
- Viewing, modifying, and deleting groups
- Setting Dragon Group voice command options for user groups
- Creating user accounts
- Configuring user accounts
- Configuring user account details and address settings
- Administrators can send messages to other administrators
- Enable sending messages to an administrator
- Assigning user accounts to groups
- Configuring Users for Active Directory Authentication
- Import multiple users into the NMS server
- XML schema for the user XML import file
- Setting user account Dragon Group client options
- Setting Auto-Formatting Dragon Group options
- Viewing User Profile settings
- Automatically log out an administrator after a period of inactivity
- Viewing, modifying, and deleting a user account
- Finding and viewing a user account
- Modifying a user account
- Applying Dragon Settings to organizations, sites, or groups
- Chapter 5: Managing licenses
- Managing licenses
- Types of license upgrades available
- Obtaining and applying licenses
- Importing licenses included with Dragon Group
- Purchasing and obtaining new licenses
- Viewing licenses
- Viewing license usage information
- Granting licenses
- Granting a license immediately after creating a user account
- Granting a license to an existing user account
- Receiving expiration alerts and renewing licenses
- Viewing messages about expired licenses
- Renewing the License
- Revoking licenses
- Dictating with Author licenses while disconnected from network
- Chapter 6: Configuring Dragon Group settings
- Chapter 7: Managing user profiles
- Creating a user profile
- Configuring the location of Roaming user profiles
- The SSL Settings tabs
- NMS Administrative Settings: Setting site HTTP connection settings for Roamin...
- NMS Administrative Settings: Setting site SSL connection settings for Roaming...
- NMS Administrative Settings: Setting Roaming User settings and Data settings
- Chapter 8: Managing Dragon Clients
- Chapter 9: Managing messages
- Chapter 10: Managing uploads to Nuance
- Chapter 11: Working with Text and Graphics/auto-texts and custom words
- Overview of managing Text and Graphics/auto-texts and custom words
- Overview of Text and Graphics/auto-texts
- Creating shared and personal Text and Graphics/auto-texts and custom words
- Defining Text and Graphics/auto-texts
- Creating Text and Graphics/auto-texts
- Editing Text and Graphics/auto-texts
- Using Text and Graphics/auto-texts
- Adding and managing keywords for auto-texts
- Delete Text and Graphics or auto-texts
- Cutting, copying, and pasting Text and Graphics/auto-texts or words
- Searching for auto-texts, sites, groups, or users
- Viewing Text and Graphics/auto-texts details
- Importing or exporting Text and Graphics/auto-text
- Chapter 12: Working with Command Sets
- Overview of Command Sets
- Searching for Command Sets, sites, or groups in the Nuance Management Center
- Viewing Command Set details in the Nuance Management Center
- Considerations before creating or importing commands or command sets
- How conflicts between commands are identified and displayed
- Viewing information about Command and Command Set conflicts
- Adding Command Sets in the Nuance Management Center
- Modifying Command Sets in the Nuance Management Center
- Deleting Command Sets in the Nuance Management Center
- Chapter 13: Working with custom words
- Chapter 14: Working with Lists
- Chapter 15: Troubleshooting issues
Administrating Dragon with the Nuance Management Console
If you are calling in relation to an issue, you may want to gather some information first, so that
Technical Support can assist you more efficiently. Print this page and collect the following
information. If you can't find the information, Technical Support can help you locate it.
Technical Support Issue Logging Templates
If your issue is Nuance Management Center-related
you will need this information
Add information here
Your NMS Server license information
(located on Licenses > View Licenses > Licenses Sum-
mary tab)
What you were doing when the problem happened
(For example: Configuring group settings, checking Audit
Events)
The text of any error message
Operating system
Processor type and speed
Amount of memory (RAM)
Amount of free hard-disk space
Operating system of the computer where the Nuance Man-
agement Center is running
Internet browser being used to view the client.
If your issue is related to Dragon Group you will also need this inform-
ation:
Add information here
What you (or the Dragon user) were doing when the problem happened (check-
ing your microphone, training the program, and so on)
The text of any error message
Operating system
Processor type and speed
Amount of memory (RAM)
Amount of free hard-disk space
Sound card name and model
Microphone name and model
Program log file (Dragon.log).
To find the Dragon.log, see Viewing Dragon log files on page 150.
Attach the log file if you send e-mail to technical support.
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