Nuance Management Center

Chapter 15: Troubleshooting issues
The Nuance Management Center displays the report as a grid with the following
information:
n Device Name - The name of the computer or device.
n Last Login - The date and time when a user last logged into the system from the
computer or device.
n Days Since Last Login - The number of days since the last date a user logged into
the system from the computer or device.
n Total Login Count -The total number of times a user logged into the system from
the computer or device between the Start Date/time to the End date/time.
Viewing Speech Recognition Metrics for DM360 Network
Edition
The Dragon client sends usage metrics to the Nuance Management Server (NMS).
In the Nuance Management Center, you can design and run queries about speech metrics
for Dragon Group users.
You can export the Dragon usage metrics to a comma delimited files.
Creating a speech recognition metrics query
To perform the following steps, you must have the Manage DM360 Network Edition right.
1. Log into the Nuance Management Center.
2. In the Trends area, under Speech Trends, select Dragon Speech Usage.
3. On the Dragon Speech Usage screen, enter search criteria:
l Last name: Search for speech recognition metrics that are associated with a user
with a specific last name.
l First name: Search for speech recognition metrics that are associated with a user
with a specific first name.
l Group by (first): Specify the first sort level for the query results - one of:
l Site
l Group
l User
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