Nuance Management Center
Table Of Contents
- Dragon_AdminGuideCover_20160929_v2
- Chapter 1: Introducing the Nuance Management Server
- Dragon Group Overview
- User Groups Worksheet
- Prerequisites for the Nuance Management Center
- Accessing NMS Server: Logging in through the Nuance Management Center
- Change the NMC Administrator password
- Accessing and adding to your organization data
- Turning on data collection for your site
- Privacy of your data and Nuance data collection
- Setting up Active Directory single sign-on
- Chapter 2: Overview of NMS in the cloud
- Chapter 3: Configuring sites
- Chapter 4: Configuring groups and user accounts
- Understanding groups
- Determining site or group settings for members of more than one site or group
- Creating Groups
- Setting Privileges for administrator groups
- Viewing, modifying, and deleting groups
- Setting Dragon Group voice command options for user groups
- Creating user accounts
- Configuring user accounts
- Configuring user account details and address settings
- Administrators can send messages to other administrators
- Enable sending messages to an administrator
- Assigning user accounts to groups
- Configuring Users for Active Directory Authentication
- Import multiple users into the NMS server
- XML schema for the user XML import file
- Setting user account Dragon Group client options
- Setting Auto-Formatting Dragon Group options
- Viewing User Profile settings
- Automatically log out an administrator after a period of inactivity
- Viewing, modifying, and deleting a user account
- Finding and viewing a user account
- Modifying a user account
- Applying Dragon Settings to organizations, sites, or groups
- Chapter 5: Managing licenses
- Managing licenses
- Types of license upgrades available
- Obtaining and applying licenses
- Importing licenses included with Dragon Group
- Purchasing and obtaining new licenses
- Viewing licenses
- Viewing license usage information
- Granting licenses
- Granting a license immediately after creating a user account
- Granting a license to an existing user account
- Receiving expiration alerts and renewing licenses
- Viewing messages about expired licenses
- Renewing the License
- Revoking licenses
- Dictating with Author licenses while disconnected from network
- Chapter 6: Configuring Dragon Group settings
- Chapter 7: Managing user profiles
- Creating a user profile
- Configuring the location of Roaming user profiles
- The SSL Settings tabs
- NMS Administrative Settings: Setting site HTTP connection settings for Roamin...
- NMS Administrative Settings: Setting site SSL connection settings for Roaming...
- NMS Administrative Settings: Setting Roaming User settings and Data settings
- Chapter 8: Managing Dragon Clients
- Chapter 9: Managing messages
- Chapter 10: Managing uploads to Nuance
- Chapter 11: Working with Text and Graphics/auto-texts and custom words
- Overview of managing Text and Graphics/auto-texts and custom words
- Overview of Text and Graphics/auto-texts
- Creating shared and personal Text and Graphics/auto-texts and custom words
- Defining Text and Graphics/auto-texts
- Creating Text and Graphics/auto-texts
- Editing Text and Graphics/auto-texts
- Using Text and Graphics/auto-texts
- Adding and managing keywords for auto-texts
- Delete Text and Graphics or auto-texts
- Cutting, copying, and pasting Text and Graphics/auto-texts or words
- Searching for auto-texts, sites, groups, or users
- Viewing Text and Graphics/auto-texts details
- Importing or exporting Text and Graphics/auto-text
- Chapter 12: Working with Command Sets
- Overview of Command Sets
- Searching for Command Sets, sites, or groups in the Nuance Management Center
- Viewing Command Set details in the Nuance Management Center
- Considerations before creating or importing commands or command sets
- How conflicts between commands are identified and displayed
- Viewing information about Command and Command Set conflicts
- Adding Command Sets in the Nuance Management Center
- Modifying Command Sets in the Nuance Management Center
- Deleting Command Sets in the Nuance Management Center
- Chapter 13: Working with custom words
- Chapter 14: Working with Lists
- Chapter 15: Troubleshooting issues
Chapter 15: Troubleshooting issues
jobId(10)_User1_JobTypeId.logFileType
You can view the Dragon log files in the Nuance Management Center .
Save search results to a .csv file
On screens that display search results, you can save the search result data for future use.
A status bar at the bottom right of the screen displays:
n
The number of rows on the screen, for example: .
n
An icon that refreshes the search results .
n
The save icon.
i.
Press the icon.
ii. In the dialog box, browse to a location to save the file.
iii. Press Save.
Viewing Dragon logs
To view the Dragon log files, refer to Viewing Dragon log files on page 150.
If you call Technical Support, you might be asked to provide one or more of these logs to
help Nuance engineers work on any issues with your network.
Nuance Management Center logs
The Nuance Management Center stores user session data in a Nuance Management
Center log file. The log file includes data that could be useful for troubleshooting Nuance
Management Center exceptions or issues.
If an administrator performs an action that causes a Nuance Management Center error or
crash, the next time the Nuance Management Center starts, it sends the Nuance
Management Center Log file to the NMC server. Technical support can then analyze the log
file. An administrator can also manually upload the Nuance Management Center log file to
the NMS.
A Nuance Management Center log file is kept until it becomes larger than 10 MB in size. At
that time, the Nuance Management Center discards the log file and creates a new one. The
Nuance Management Center also creates a new log file after it uploads the current one to
the NMS.
Upload the Nuance Management Center log file to the NMS
1. In the Nuance Management Center, click the Nuance icon (top left of the screen).
2. Select Upload NMC Log File.
Viewing Dragon log files
To help you diagnose specific problems, the Dragon Medical client creates a file named
Dragon.log for each end user. You can view this file in the Nuance Management Center. In
this file Dragon records all of its actions during each dictation session that the user dictated.
If you contact Nuance Technical Support, you may be asked to supply this file.
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