Nuance Management Center
Table Of Contents
- Dragon_AdminGuideCover_20160929_v2
- Chapter 1: Introducing the Nuance Management Server
- Dragon Group Overview
- User Groups Worksheet
- Prerequisites for the Nuance Management Center
- Accessing NMS Server: Logging in through the Nuance Management Center
- Change the NMC Administrator password
- Accessing and adding to your organization data
- Turning on data collection for your site
- Privacy of your data and Nuance data collection
- Setting up Active Directory single sign-on
- Chapter 2: Overview of NMS in the cloud
- Chapter 3: Configuring sites
- Chapter 4: Configuring groups and user accounts
- Understanding groups
- Determining site or group settings for members of more than one site or group
- Creating Groups
- Setting Privileges for administrator groups
- Viewing, modifying, and deleting groups
- Setting Dragon Group voice command options for user groups
- Creating user accounts
- Configuring user accounts
- Configuring user account details and address settings
- Administrators can send messages to other administrators
- Enable sending messages to an administrator
- Assigning user accounts to groups
- Configuring Users for Active Directory Authentication
- Import multiple users into the NMS server
- XML schema for the user XML import file
- Setting user account Dragon Group client options
- Setting Auto-Formatting Dragon Group options
- Viewing User Profile settings
- Automatically log out an administrator after a period of inactivity
- Viewing, modifying, and deleting a user account
- Finding and viewing a user account
- Modifying a user account
- Applying Dragon Settings to organizations, sites, or groups
- Chapter 5: Managing licenses
- Managing licenses
- Types of license upgrades available
- Obtaining and applying licenses
- Importing licenses included with Dragon Group
- Purchasing and obtaining new licenses
- Viewing licenses
- Viewing license usage information
- Granting licenses
- Granting a license immediately after creating a user account
- Granting a license to an existing user account
- Receiving expiration alerts and renewing licenses
- Viewing messages about expired licenses
- Renewing the License
- Revoking licenses
- Dictating with Author licenses while disconnected from network
- Chapter 6: Configuring Dragon Group settings
- Chapter 7: Managing user profiles
- Creating a user profile
- Configuring the location of Roaming user profiles
- The SSL Settings tabs
- NMS Administrative Settings: Setting site HTTP connection settings for Roamin...
- NMS Administrative Settings: Setting site SSL connection settings for Roaming...
- NMS Administrative Settings: Setting Roaming User settings and Data settings
- Chapter 8: Managing Dragon Clients
- Chapter 9: Managing messages
- Chapter 10: Managing uploads to Nuance
- Chapter 11: Working with Text and Graphics/auto-texts and custom words
- Overview of managing Text and Graphics/auto-texts and custom words
- Overview of Text and Graphics/auto-texts
- Creating shared and personal Text and Graphics/auto-texts and custom words
- Defining Text and Graphics/auto-texts
- Creating Text and Graphics/auto-texts
- Editing Text and Graphics/auto-texts
- Using Text and Graphics/auto-texts
- Adding and managing keywords for auto-texts
- Delete Text and Graphics or auto-texts
- Cutting, copying, and pasting Text and Graphics/auto-texts or words
- Searching for auto-texts, sites, groups, or users
- Viewing Text and Graphics/auto-texts details
- Importing or exporting Text and Graphics/auto-text
- Chapter 12: Working with Command Sets
- Overview of Command Sets
- Searching for Command Sets, sites, or groups in the Nuance Management Center
- Viewing Command Set details in the Nuance Management Center
- Considerations before creating or importing commands or command sets
- How conflicts between commands are identified and displayed
- Viewing information about Command and Command Set conflicts
- Adding Command Sets in the Nuance Management Center
- Modifying Command Sets in the Nuance Management Center
- Deleting Command Sets in the Nuance Management Center
- Chapter 13: Working with custom words
- Chapter 14: Working with Lists
- Chapter 15: Troubleshooting issues
Chapter 15: Troubleshooting
issues
This chapter provides information on how to troubleshoot issues. Most of the steps
described here use the Nuance Management Center, except for the Dragon Support
Packager, which is accessible through the Dragon Client.
View log files for a variety of products and product
components
View client logs for a variety of products
You use the Client Logs screen to view log files for a variety of products and items.
The screen allows you to search for log files using a user login, within a date range, and one or all
products.
You must first upload the log before you can access it in the Nuance Management Center.
View a client log
Perform these steps to view a client log, including a Dragon client log.
1. Click Utilities.
2. In the View area, click Client Logs.
3. On the Client Logs screen, fill in the following fields:
l To search by user login name, enter a value in the User Login field.
l In the From and To fields, enter the date range for the search.
l In the Product field, select one of the following options:
l All
l Nuance Management Center
l Dragon Professional
4. Click Search.
5. In the search results, select a log.
148