Nuance Management Center

Chapter 9: Managing messages
Responding to license expiration messages
A process that checks to see if you have licenses that are about to expire runs every day at
12:01 AM. When a user license is about to expire, you should receive a message in the
Messages tab 30 days in advance of the expiration date.
To open the Messages tab:
1. On the menu bar, click Utilities.
2. Under the Utilities tab, click the Messages icon in the ribbon. A Messages tab opens
below the ribbon, displaying a list of existing messages.
3. The Message Text column displays a message about a new software update having
been delivered to the NMS server.
4. If you would like to indicate that you have read the message, check the box to the right of
the message and click the Mark complete button on the right-side of the screen. The
NMS Server hides the message to as long as you have the Unread Messages radio but-
ton (top-right of the screen) selected.
5. Other actions you can perform with messages:
l Check All—Click this button to select all messages in the Messages screen.
l Uncheck All—Click this button to de-select all messages in the Messages screen.
l Mark complete—Click this button to mark all selected messages as read.
6. If you would like to renew the licenses before they expire, see the instructions under
Receiving expiration alerts and renewing licenses on page 82.
Purging messages
The NMS Server purges messages about updates and approvals of updates from
the Messages and Approval lists after 30 days by default.
This process occurs automatically and you receive an event message telling you that the
action is beginning, then another telling you that it has completed. You can monitor event
messages in the Audit Events page. The NMS Server also purges these Event messages
after 30 days by default.
Messages that have not been read by you or another administrator are never deleted.
If you would like to retain messages for fewer or more than 30 days, you can change the
schedule for purging messages.
Changing the Schedule for Purging Messages
To change the number of days to retain messages in the Messages and Approval screens
or messages in the Audit Events tab, take these steps:
1. On the menu bar, click Sites, then click the Organizations Overview icon.
2. In the Organizations ribbon, click Details.
3. On the Organizations Details screen, click Products.
4. Expand the Nuance Management Server section.
5. Set the NMC Inactivity timeout in _ minutes option.
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