15.5

Nuance Management Center Server Installation and Configuration Guide
Testing and troubleshooting your SSL configuration
Run these tests on a different computer. Do not run them on the NMC server server.
Use the browser
1. Can you access and log into the NMC console?
a.
Connect to https://<SERVER_NAME>/NMCHTML/.
If you see the Nuance Management Center login page, port 443 is working, and the NMC
console is being deployed properly.
b. Log in to the NMC console. If successful, the console is able to communicate with the
server.
2. Can you access the NMC console status interface?
a.
Connect to https://<SERVER_NAME>/NMS/Platform/ConfigurationSvc/v1/Status.
An XML response should appear in the browser.
3. Can you make RESTful web service calls?
Attempt to create an NMS session using the browser.
a.
Connect to https://<SERVER_NAME>/NMS/Platform/AuthenticationSvc/
v1/ValidateCredentials?location=Test&productGuid=9D62C366-6F85-4C4C-9333-
6FE21798D7F4
A prompt for a login and password appears.
b. Use any valid NMC console login and password.
c. If some XML is returned, the NMC console is configured properly and working with SSL.
4. Can you access the NMS API Help pages?
a.
Connect to https://<SERVER-NAME>/NMS/Platform/UserManagementSvc/v1/help
b. Enter any credentials if prompted.
c. An HTML page with help for one of the NMS API sets should appear. If you see this help,
the NMS is configured and working properly.
Check the Bindings
If the NMC console is not working, ensure that the ports are properly bound to the SSL certificate. To do this,
specify the following from the command prompt:
netsh http show sslcert
Verify that port 443 is bound to the certificate.
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