15.5
Table Of Contents
- Dragon_NMCInstallGuideCover_20160929_v4
- About this guide
- Chapter 1: Introduction
- Chapter 2: Preparing for your installation
- Chapter 3: Installing the servers
- Chapter 4: Post-installation tasks
- Chapter 5: Upgrading Nuance Management Center
- Chapter 6: Preparing for your Active Directory single sign-on configuration
- Chapter 7: Installing the Local Authenticator
- Chapter 8: Preparing for your Central Authentication single sign-on configuration
- Appendix A: Database backups and data retention
Nuance Management Center Server Installation and Configuration Guide
l Base DN—Base container for all the queries performed by the connector. Example:
DC=contoso,DC=com
l Username—Full name of a user to perform queries.
l Password—User's password.
The connector performs a series of tests. If tests complete successfully, the installation is complete.
Troubleshooting the connector installation
Once installed, the connector performs a series of tests to validate the information you specified. The results
appear on the AD LDAP Configuration screen. The following table describes the tests and recommended
procedures to resolve the failure.
Test Description Recommendation
Test 1 Attempts to establish a TCP connection to the LDAP server
and port specified.
Check basic network
connectivity and
firewall settings that
might prevent such a
connection.
Test 2 Attempts to perform an LDAP bind on the LDAP server and
port specified and with the username and password provided.
Check the LDAP
connection string,
search path,
username and
password.
Test 3 Attempts to perform an LDAP search against the directory to
check the privileges of the specified username.
Check the privileges
of the username in
the target directory.
Test 4 Attempts to establish a connection to the Auth0 federation
server.
Check network
connectivity and
firewall settings that
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