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Table Of Contents
Chapter 15: Managing Logs and Errors
Accessing the Dragon Knowledge Database
Solutions to known problems with Dragon are provided at the Nuance Knowledge Base, located at http://nu-
ance.custhelp.com/.
1. In the search field, type keywords related to your problem.
2. Click the magnifying glass to start the search.
For an Advanced Search, click Advanced Search, then fill in some or all of the following fields in the popup
window that appears:
1. Select your product in the drop-down list in the Limit by product field.
2. Refine your product by version number and edition as needed (for example, Dragon
NaturallySpeaking > 14 > Dragon Professional).
3. In the Limit by Category drop-down list, select a category to further refine the search criteria.
4. In the Sort by direction field, choose whether results should be sorted in ascending or descending
order.
5. Click Search.
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