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Table Of Contents
Nuance Management Center Server Installation and Client Configuration Guide
Handling Dragon error messages
When Dragon displays an error message:
1. Read the message carefully. It may give you enough information to determine what to do.
2. If you dictated text into your document, click Close to close the error message box and then save
your document.
3. Do not save your user profile.
4.
Copy the error message log file (Dragon.log) to a safe place. Technical Support may ask you to
send this file for further study. In Dragon Group, the Dragon.log file is located in the following
directory:
C:\ProgramData\Nuance\NaturallySpeaking14\logs\<WindowsUser>
5. Exit Dragon and start it again. In some cases it may be necessary to restart your computer.
6. Insert your Dragon DVD, run the installation program again, and choose the Repair option on the first
screen of the Dragon setup program. After setup finishes, reinstall any Dragon patches that were
previously installed.
7. If the error message does not provide enough information to determine what to do, search our
website for information on the error message. You may find a solution that can save you time and
trouble:
http://www.nuance.com/product-support/default.asp?lang=us&prod=dn
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