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Nuance Management Center Administrator Guide
Resetting your password
Applies to: On-premise customers only
You can reset your NMC console password when you've forgotten it. You reset your password by
clicking the Forgot Password link on the Nuance Management Center login screen. Nuance
Management Center then sends you an email with a link to reset your password. The link is valid for one
hour.
Your NMC administrator must have set up an email server and the template for the Forgot Password
email message that Nuance Management Center sends. In addition, your NMC administrator must
have specified a valid email address for each user in their user account. For more information, see
“Creating the Forgot Password email template” on page 193.
Your new password cannot contain leading or trailing spaces. However, your password can contain
umlauts and other extended characters, such as tildes (~) and circumflexes (^).
Note: If your NMC administrator enabled the Users must change their password after
first login setting and you are new to Nuance Management Center, you are prompted to
change your password the first time you log in to the NMC console.
1. Navigate to your Nuance Management Center login screen.
2. Click the Forgot Password link.
3. Specify your user name in the User name field.
4.
Click Reset.
Nuance Management Center emails you a link to reset your password.
Note: You cannot reset your password using the Forgot Password link if you are
locked out. For more information, see the Password lockout duration - n
minutes setting on the “Organization Details page” on page 119.
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