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Table Of Contents
- Dragon_NMCInstallGuideCover_20160929_v4
- About this guide
- Chapter 1: Introduction
- Chapter 2: Installation checklist
- Chapter 3: Preparing for your installation
- Chapter 4: Installing the servers
- Chapter 5: Post-installation tasks
- Chapter 6: Upgrading Nuance Management Center
- Chapter 7: Preparing for your Active Directory single sign-on configuration
- Chapter 8: Installing the Local Authenticator
- Appendix A: Database backups and data retention
Chapter 5: Post-installation tasks
f.
Click OK.
The Site Bindings dialog box appears. Ensure that the binding is displayed correctly.
6.
Restart the NMS Platform server to allow any configuration changes to take effect.
Install the SSL certificate—Installing on a load balancing switch
Nuance uses this mode when the NMC server is behind a load balancing switch that also decrypts SSL. In
this scenario, the load balancing switch would strip the SSL encryption and forward the messages on to the
appropriate NMC server. Inside the firewall, these messages would be unencrypted, and the NMC server
would receive them as HTTP with no SSL encryption.
This should only be configured by experienced networking personnel. It requires in-depth knowledge
about load-balancing switches, which is outside the scope of this guide.
1.
Verify that UseSSL is set to false (this should have been done by the installer):
a.
In Nuance.NMS.Server.exe.config, located in the NMC Platform installation folder, find
the line near the top that contains the key="UseSSL" tag.
b.
Change the value to false:
<add key="UseSSL" value="false"/>
2. Restart the NMC server to allow the configuration changes to take effect.
Testing and troubleshooting your SSL configuration
Run these tests on a different computer. Do not run them on the NMC server.
Use the browser
1. Can you access and log into the NMC console?
a.
Connect to https://<SERVER_NAME>/NMCHTML/.
If you see the Nuance Management Center login page, port 443 is working, and the NMC
console is being deployed properly.
b. Log in to the NMC console. If successful, the console is able to communicate with the
server.
2. Can you access the NMC console status interface?
1.
Connect to https://<SERVER_NAME>/NMS/Platform/ConfigurationSvc/v1/Status.
An XML response should appear in the browser.
3. Can you make RESTful web service calls?
Attempt to create an NMS session using the browser.
a.
Connect to https://<SERVER_NAME>/NMS/Platform/AuthenticationSvc/
v1/ValidateCredentials?location=Test&productGuid=9D62C366-6F85-4C4C-9333-
6FE21798D7F4
A prompt for a login and password appears.
b. Use any valid NMC console login and password.
c. If some XML is returned, the NMC console is configured properly and working with SSL.
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