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Table Of Contents
Chapter 9: Maintaining a Dragon installation
4. Copytheerrormessagelogfile(Dragon.log)toasafeplace.Tolocatethisfile,click
Start >Programs >Dragon NaturallySpeaking>Show Dragon Log.InDragon13,
theDragon.logfileislocatedinthefollowingdirectory:
%programdata%\Nuance\NaturallySpeaking13\logs\WindowsUserName
WindowsUserNameisthenameoftheuserthatissendingmessagestothelogservice.
5. ExitDragon andstartitagain.Insomecasesitmaybenecessarytorestartyourcom-
puter.
6. InsertyourDragon DVDintoyourDVDreader,runtheinstallationprogramagain,and
choosetheRepairoptiononthefirstscreenoftheDragon setupprogram.Aftersetupfin-
ishes,reinstallanyDragon patchesthatwerepreviouslyinstalled.
7. Iftheerrormessagedoesnotprovideenoughinformationtodeterminewhattodo,
searchourWebsiteforinformationontheerrormessage.Youmayfindasolutionthat
cansaveyoutimeandtrouble:
http://www.nuance.com/product-support/default.asp?
lang=us&prod=dn
Working with the Usability Log
InDragonNaturallySpeaking,youcansetupDragon tocreateausabilitylogthatlogsall
menucommands,toolbarbuttons,andvoicecommandsthatyouuseduringadictation
session.
Tosetupausabilitylog:
1. WithaUserProfileopen,ontheDragonBar,selectTools >Options.
2. ClicktheData tab.
3. ClicktheAdvanced button.
4. WhentheAdvanced dialogboxopens,checktheCreate usability log checkboxand
clickOK toreturntotheData tab.
5. ClickApplyandthenclickOKtoclosetheData taboftheOptions dialogbox.
Later,youcanfindthelogunder
C:\Users\<user_name>\AppData\Roaming\Nuance\NaturallySpeaking13.
SeeDragonfilestructureforinformationondefaultlocationsonWindows8andother
operatingsystems.
Accessing the Dragon Knowledge Database
SolutionstoknownproblemswithDragon areprovidedattheNuanceKnowledgeBase,
locatedathttp://nuance.custhelp.com/.
TolocateandusetheDragon KnowledgeDatabase:
Navigatetohttp://nuance.custhelp.com.
1. IntheSearch by Productdrop-downlist,selectDragon NaturallySpeaking.
2. InthefieldthatappearsbelowtheSearch by Productfield,selecttheDragon
versionnumber.
3. Inthenextfieldthatappears,selecttheDragonedition.
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