11.5

Table Of Contents
Dragon Administrator Guide version 11.5
Handling Dragon Error Messages
When Dragon displays an error message:
1. Read the message carefully. It may give you enough information to determine what to do.
2. If you dictated text into your document, click
Close
to close the error message box and then
save your document.
3. Do not save your User Profiles.
4. Copy the error message log file (
Dragon.log
) to a safe place. To locate this file, click
Start
>
Programs
>
Dragon NaturallySpeaking 11.5
>
Show Dragon Log
. In Windows XP, this
file is normally located in the C:\Documents and Settings\<username>\Application
Data\Nuance\NaturallySpeaking11 folder.
In Windows Vista, Windows 7,and Windows Server 2008, the file is normally located in:
C:\Users\<username>\AppData\Roaming\Nuance\NaturallySpeaking11.
Technical Support may ask you to send this file for further study.
5. Exit
Dragon
and start it again. In some cases it may be necessary to restart your computer.
6. Insert your Dragon DVD into your DVDreader, run the installation program again, and choose
the
Repair
option on the first screen of the Dragon setup program. After setup finishes, reinstall
any Dragon patches that were previously installed.
7. If the error message does not provide enough information to determine what to do, search our
Web site for information on the error message. You may find a solution that can save you time
and trouble:
http://www.nuance.com/product-support/default.asp?
lang=us&prod=dn
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