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Dragon Administrator Guide version 11
Accessing the Dragon Knowledge
Database
Solutions to known problems with Dragon are provided at the Nuance Knowledge Base, located at
http://knowledgebase.Nuance.com/.
If there are problems using Dragon with Microsoft Word on Windows XP (for example if the pro-
gram freezes or commands stop working in a Microsoft Office XP application), it may be that the
Microsoft Word XP’s built-in speech recognition is interfering with Dragon.
To locate and use the Dragon Knowledge Database:
Navigate to http://knowledgebase.Nuance.com/.
1. In the Search by Product drop-down list, select Dragon NaturallySpeaking.
2. In the field that appears below the Search by Product field, select the Dragon ver-
sion number.
3. In the next field that appears, select the Dragon edition.
4. In the Refine by Category drop-down list, select a category to further refine the
search criteria.
5. In the Search by Keyword field, type the words that would be expected to be found
in the pages that contain the answer. Do not use words such as "how", "why", "the",
"in", or "on".
3. Beside the Search by Keyword field, click the magnifying glass to start the search.
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