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Product Data Sheet / Brochure

ManualsBrandsNot Assigned ManualsApplicationsHP Proactive Endpoint Management Services Licence-To-Use (4 Years) - 1 device - Licence Qty: 1 device - Licensing Details: ESD
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Data sheet | Analytics and Proactive Management
Delivery specifications
• HP Service Experts are available in the following regions:
– United States: Monday through Friday (excluding HP holidays)
from 6:00 a.m. to 6:00 p.m. MT.
– Europe, Middle East, Africa: Monday through Friday (excluding HP holidays)
from 8:00 a.m. to 6:00 p.m. CET.
– Asia Pacific, Japan: English and Chinese languages are supported 24 hours a day,
7 days a week; Japanese is supported 8:00 a.m. to 8:00 p.m. China Standard Time,
7 days a week (excluding HP holidays).
• Devices managed by HP DaaS will have a software agent installed to collect asset and
event information related to the device. User-sensitive data including credentials,
files, content, and personal data will not be captured. Collected data will be stored in
a secure cloud repository.
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• HP Service Experts provide proactive support to resolve potential issues before they
develop into actual problems, as well as technical assistance via email.
• On request, HP Service Experts will add or remove managed users, devices, and
applications, generate reports, and attempt to remotely locate or erase data from
missing or stolen devices.
Customer responsibilities
• Establish an HP DaaS account with an HP sales representative or DaaS reseller.
• Install Analytics and Proactive Management software on your DaaS managed devices.
• Request the addition or removal of managed devices and users.
• Request the deployment or removal of business applications.
• Review hardware, software, and other reports, and work with HP Service Experts to
take action if necessary.
• Perform basic troubleshooting and triage for common end-user support issues
before escalating to HP support.
• Request device location or data deletion on devices that are reported missing or
stolen.
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• Assist with compliance with all software licensing agreements.
• Renew, change, or cancel the HP DaaS account on schedule.
Service limitations
• Analytics and Proactive Management does not include any form of Accidental
Damage Protection support or onsite service-level agreement (SLA), however, these
can be purchased separately and included in the HP DaaS solution.