User Guide SUMMARY This guide provides information about components, network connection, power management, security, backing up, and more.
Legal information © Copyright 2022 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Pentium, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Lync, Office 365, Skype, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Processor configuration setting (select products only) Important information about processor configurations. IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart.
Table of contents 1 Getting started.......................................................................................................................................................................1 Finding information ...........................................................................................................................................................1 2 Components ......................................................................................................................
Connecting to a wired network........................................................................................................................................24 Connecting to a local area network (LAN) (select products only) ...........................................................................25 Using HP LAN-Wireless Protection (select products only) ......................................................................................
Initiating and exiting Hibernation (select products only) .......................................................................................41 Shutting down (turning off) the computer ......................................................................................................................41 Using the Power icon .......................................................................................................................................................42 Running on battery power...
Maintenance.........................................................................................................................................................................58 Improving performance...................................................................................................................................................58 Using Disk Defragmenter.....................................................................................................................................
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ......................................71 Downloading HP Hardware Diagnostics Windows by product name or number (select products only)........72 Installing HP PC Hardware Diagnostics Windows....................................................................................................72 Using HP PC Hardware Diagnostics UEFI ..........................................................................................................
1 Getting started This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer and where to find additional HP resources. After you set up and register the computer, HP recommends the following steps to get the most out of your smart investment: TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key on your keyboard.
Table 1-1 Additional information (continued) Resource Contents ‒ or – Select the question mark icon (select products only) in the taskbar search box, and then select Support. Safety & Comfort Guide To access this guide: ▲ Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
2 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer. ▲ Select the Search icon (select products only) in the taskbar, type device manager in the search box, and then select the Device Manager app. A list displays all the devices installed on your computer.
Table 2-1 Right-side components and their descriptions (continued) Component (2) Description USB SuperSpeed 5 Gbps port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device.
Table 2-1 Right-side components and their descriptions (continued) Component Description (5) Power connector Connects an AC adapter. (6) SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card. For SIM card installation steps, see Using a SIM card (select products only) on page 18. (7) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable.
Table 2-2 Left-side components and their descriptions Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen. (2) RJ-45 (network) jack/status lights (3) USB SuperSpeed 5 Gbps powered port Connects a network cable. ● Green (left): The network is connected. ● Amber (right): Activity is occurring on the network.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions Component Description (1) Internal microphones Record sound.
Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode. Touchpad The touchpad settings and components are described here. Touchpad settings You learn how to adjust the touchpad settings and components here. Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures. 1.
Table 2-4 Touchpad components and their descriptions Component (1) Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using touchpad and touch screen gestures on page 27. (2) Left control zone Textured area that allows you to perform additional gestures. (3) Right control zone Textured area that allows you to perform additional gestures.
Table 2-5 Lights and their descriptions Component Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing. (3) Mute light ● On: Computer sound is off. ● Off: Computer sound is on. ● On: Microphone is off. ● Off: Microphone is on. ● On: The computer is on. ● Blinking (select products only): The computer is in the Sleep state, a power-saving state.
Table 2-6 Button, speakers, and fingerprint reader and their descriptions Component Description (1) Speakers Produce sound. (2) Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only). ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Table 2-7 Special keys and their descriptions Component (1) Description Action keys Execute frequently used system functions. See Action keys on page 13. (2) esc key Displays system information when pressed in combination with the fn key. (3) fn key Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. See Hot keys (select products only) on page 15. (4) Windows key Opens the Start menu.
Table 2-7 Special keys and their descriptions (continued) Component (7) Description num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key. – or – Turns the embedded numeric keypad on and off. – or – Alternates between the navigational and numeric functions on the integrated numeric keypad. (8) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard.
Table 2-8 Action keys and their descriptions (continued) Icon Description Increases the screen brightness incrementally as long as you hold down the key. Turns the keyboard backlight off or on. On select products, you can adjust the brightness of the keyboard backlight. Press the key repeatedly to adjust the brightness from high (when you first start up the computer), to low, to off.
Table 2-8 Action keys and their descriptions (continued) Icon Description Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved. To exit Sleep, briefly press the power button. IMPORTANT: To reduce the risk of information loss, save your work before initiating Sleep. Provides quick access to your Skype for Business calendar.
Table 2-9 Hot keys and their descriptions Key Description C Turns on scroll lock. E Turns on the insert function. R Breaks the operation. S Sends a programing query. W Pauses the operation. Bottom Use the illustration and table to identify the bottom component. Table 2-10 Bottom component and description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Table 2-11 Rear component and description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Labels The labels affixed to the computer provide information you might need when you troubleshoot system problems or travel internationally with the computer.
Table 2-13 Service label components Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period Table 2-14 Service label components Component (1) HP product name (2) Warranty period (3) Product ID (4) Serial number ● Regulatory labels—Provide regulatory information about the computer.
Determining the correct SIM card size for your computer Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. 1. Go to http://www.hp.com/support, and then search for your computer by product name or number. 2. Select Product Information. 3. Refer to the listed options to determine which card to purchase. Inserting a SIM card in an external slot To insert a SIM card in an external slot, follow these steps. 1.
2. 20 Follow the on-screen instructions to create a Tile account and activate your Tile features.
3 Network connections Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites by using your computer and a wired or wireless network connection. This chapter helps you get connected to that world. Connecting to a wireless network Your computer might be equipped with one or more wireless devices.
On the taskbar, select the network status icon, and then select Network & Internet settings. – or – On the taskbar, right-click the network status icon, and then select Network and Internet settings. Connecting to a WLAN Before you can connect to a WLAN with this procedure, you must first set up internet access. NOTE: When you are setting up internet access in your home, you must establish an account with an internet service provider (ISP). To purchase internet service and a modem, contact a local ISP.
After the connection is made, select the network status icon at the far right of the taskbar to verify the name and status of the connection. NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors. Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service.
● External keyboard Connecting Bluetooth devices Before you can use a Bluetooth device, you must establish a Bluetooth connection. 1. Select the Search icon (select products only) from the taskbar, type bluetooth, and then select Bluetooth and other devices settings. 2. Turn on Bluetooth, if it is not already turned on. 3. Select Add Bluetooth or other device (select products only) or Add device, and then in the Add a device dialog box, select Bluetooth. 4.
Connecting to a local area network (LAN) (select products only) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly) or if you want to connect to an existing network at your office. To connect the network cable, follow these steps: NOTE: A feature called HP LAN-Wireless Protection might be enabled on your computer. It closes your wireless (Wi-Fi) or WWAN connection when you connect directly to a LAN.
▲ Turn on or restart the tablet, and then quickly hold down the volume down button until the Startup menu is displayed. Tap f10 to enter Computer Setup. 2. Select Advanced, and then select Built-in Device Options. 3. Select the check box for LAN/WLAN Auto Switching, LAN/WWAN Auto Switching, or both to turn off WLAN connections, WWAN connections, or both when connected to a LAN network. 4. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.
4 Navigating the screen Depending on your computer model, you can navigate the computer screen using one or more methods. ● Use touch gestures directly on the computer screen. ● Use touch gestures on the touchpad. ● Use an optional mouse or keyboard (purchased separately). ● Use an on-screen keyboard. ● Use a pointing stick. Using touchpad and touch screen gestures The touchpad helps you navigate the computer screen and control the pointer using simple touch gestures.
Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the touchpad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving your fingers apart.
To change the function of this gesture on a precision touchpad, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Three-finger gestures, in the Taps box, select a gesture setting. Four-finger tap (touchpad and precision touchpad) By default, the four-finger tap opens the Action Center. Tap four fingers on the touchpad zone to perform the gesture.
To change the function of this gesture, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Four-finger gestures, in the Swipes box, select a gesture setting. One-finger slide (touch screen) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move.
5 Entertainment features Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video, or connect external devices like a projector, monitor, TV, or speakers. See Components on page 3 to locate the audio, video and camera features on your computer. Using a camera (select products only) Your computer has one or more cameras that enable you to connect with others for work or play. Most cameras allow you to video chat, record video, and record still images.
▲ Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP Documentation. To connect wireless headphones to your computer, follow the device manufacturer's instructions. Connecting headsets You can connect a headset to the audio-out (headphone)/audio-in (microphone) combo jack on your computer. A stand-alone microphone can be plugged into a USB port. See your manufacturer's instructions.
Using video Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network. To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV. IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable.
Each time you press f1 the display state changes. NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of the external device, as follows. Select the Start button, select Settings, and then select System. Under Display, select the appropriate resolution, and then select Keep changes. Connecting a DisplayPort device using a USB Type-C cable (select products only) Connect a DisplayPort device using a USB Type-C cable.
Connecting video devices using an HDMI cable (select products only) HDMI is the only video interface that supports high-definition video and audio. Connecting a high-definition TV or monitor using HDMI To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the instructions. NOTE: 1. To connect an HDMI device to your computer, you need an HDMI cable, purchased separately. Connect one end of the HDMI cable to the HDMI port on the computer.
Turning on HDMI audio After you connect an HDMI TV to the computer, you can then turn on HDMI audio. Depending on your computer's configuration, you will follow one of these procedures. 1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select Playback devices. 2. On the Playback tab, select the name of the digital output device. 3. Select Set Default, and then select OK. – or – 1.
NOTE: With an AMD® graphics controller and optional hub, you can connect up to six external display devices. NOTE: With an NVIDIA® graphics controller and optional hub, you can connect up to four external display devices. 1. Connect an external hub (purchased separately) to the DisplayPort (DP) connector on your computer, using a DP-to-DP cable (purchased separately). Be sure that the hub power adapter is connected to AC power. 2.
display choices include Duplicate, which mirrors your computer screen on all enabled display devices, or Extend, which extends the screen image across all enabled display devices. NOTE: If this dialog box does not appear, be sure that each external display device is connected to the correct port on the hub. Select the Start button, select Settings, select System, and then select Display. Under Scale & layout, select the appropriate resolution, and then select Keep changes.
1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer. 2. Connect the other end of the cable to the external device.
6 Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power and an external power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Some power management features described in this chapter might not be available on your computer. Using Sleep and Hibernation Windows has two power-saving states, Sleep and Hibernation.
When the computer exits Sleep, your work returns to the screen. IMPORTANT: If you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Select the Search icon (select products only) on the taskbar, type power, and then select Choose a power plan. 2.
2. Select the Start button, select the Power icon, and then select Shut down. If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press ctrl+alt+delete, select the Power icon, and then select Shut down. ● Press and hold the power button for at least 4 seconds.
Finding battery information in HP Support Assistant (select products only) Follow these steps to access battery information. 1. Select the Search icon (select products only) on the taskbar, type support in the search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon (select products only) in the taskbar. 2. Select Troubleshooting and fixes (select products only) or Fixes & Diagnostics, select Check your battery, and then select Launch.
Resolving a low battery level You can quickly resolve low battery level conditions. Resolving a low battery level when external power is available Connect one of the following to the computer and to external power. ● AC adapter ● Optional docking device or expansion product ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save your work and shut down the computer.
Connect the computer to external power under any of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software ● When updating the system BIOS ● When writing information to a disc (select products only) ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you connect the computer to external power: ● The battery begins to charge. ● The Power icon changes appearance.
7 Security Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, Computer Setup (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code. NOTE: Some security features listed in this chapter might not be available on your computer.
Using passwords A password is a group of characters that you choose to secure your computer information. You can set several types of passwords, depending on how you want to control access to your information. You can set passwords in Windows or in Computer Setup, which is preinstalled on the computer. ● BIOS administrator, power-on, and DriveLock passwords are set in Computer Setup and are managed by the system BIOS. ● Windows passwords are set only in the Windows operating system.
Table 7-3 Types of Computer Setup passwords and their functions Password Function BIOS administrator password* Protects access to Computer Setup. NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled. Power-on password ● Must be entered each time you turn on or restart the computer. ● If you forget your power-on password, you cannot turn on or restart the computer.
Your changes go into effect when the computer restarts. Changing a BIOS administrator password Use these instructions to change a BIOS administrator password. 1. Start Computer Setup. ● Computers or tablets with keyboards: ▲ ● Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards: ▲ Turn off the tablet.
6. When prompted to type your new password again, leave the field empty, and then press enter. 7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your choice, you must then press enter. Your changes go into effect when the computer restarts.
2. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press enter. 3. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. 4. Use the enter key, left mouse click, or touch screen to select the Automatic DriveLock check box. 5. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes.
Selecting manual DriveLock To manually apply DriveLock protection to an internal hard drive, you must set a master password, and DriveLock must be enabled in Computer Setup. IMPORTANT: To prevent a DriveLock-protected hard drive from becoming permanently unusable, record the DriveLock user password and the DriveLock master password in a safe place away from your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used.
Enabling DriveLock and setting a DriveLock user password To enable DriveLock and set a DriveLock user password, follow these steps. 1. Start Computer Setup. ● ● Computers or tablets with keyboards: a. Turn off the computer. b. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards: a. Turn off the tablet. b.
6. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your choice, you must then press enter. Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay). At the DriveLock Password prompt, type your DriveLock user or master password (using the same kind of keys you used to set the password), and then press enter.
4. Select Get Started, and then follow the on-screen instructions to enroll your fingerprint or facial ID and set up a PIN. IMPORTANT: To prevent fingerprint logon issues, be sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader. NOTE: The PIN is not limited in length. The default setting is for numbers only. To include alphabetic or special characters, select the include letters and symbols check box.
To view or change the settings: IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security updates. To protect the computer from security breaches and computer viruses, install all updates from Microsoft as soon as you receive an alert. You can install these updates automatically. 1. Select the Start button, select Settings, and then select Update & Security (select products only) or Windows Update. 2. Follow the on-screen instructions. 3.
The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer: ● Near the bottom of the touchpad ● On the right side of the keyboard ● On the upper-right side of the display ● On the left side of the display ● On the back of the display Depending on your product, the reader may be oriented horizontally or vertically.
8 Maintenance Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer. Improving performance You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup.
NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these drives. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that the drive in a primary hard drive bay, the secondary hard drive bay (select products only), or both are parked. Updating programs and drivers HP recommends that you update your programs and drivers regularly. Updates can resolve issues and provide new features and options.
computer with a disinfectant on page 60 for guidelines to help prevent the spread of harmful bacteria and viruses. Removing dirt and debris from your computer Here are the recommended steps to clean dirt and debris from your computer. For computers with wood veneer, see Caring for wood veneer (select products only) on page 61. 1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the surfaces. 2.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards. CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned on or plugged in. 3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be moist, but not dripping wet.
● Prepare the computer for traveling or shipping: – Back up your information to an external drive. – Remove all discs and all external media cards, such as memory cards. – Turn off and then disconnect all external devices. – Shut down the computer. ● Take a backup of your information. Keep the backup separate from the computer. ● When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your luggage. IMPORTANT: Avoid exposing a drive to magnetic fields.
9 Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster. IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process.
HP recommends that you attempt to restore your system using the Restoring and recovery methods on page 64. Creating a system restore System Restore is available in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files and settings on the computer at a particular point. When you use System Restore, it returns your computer to its state at the time you made the restore point. Your personal files and documents should not be affected.
Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. To change the boot order: 1. Insert the HP Recovery media. 2.
10 Computer Setup (BIOS), TPM, and HP Sure Start HP provides several tools to help set up and protect your computer. Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as hard drives, display, keyboard, mouse, and printer). Computer Setup includes settings for types of devices installed, the startup sequence of the computer, and amount of system and extended memory.
NOTE: Restoring defaults will not change the hard drive mode. 1. Start Computer Setup. See Using Computer Setup on page 66. 2. Select Main, select Apply Factory Defaults and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your choice, you must then press enter. NOTE: On select products, the selections might display Restore Defaults instead of Apply Factory Defaults and Exit. Your changes go into effect when the computer restarts.
Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. 1. Select the Search icon (select products only) from the taskbar, type support, and then select the HP Support Assistant app. – or – Select the question mark icon (select products only) in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a.
TPM BIOS settings (select products only) TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup (BIOS). IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable.
11 Using HP PC Hardware Diagnostics You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature.
NOTE: To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. 1. Select the Search icon (select products only) from the taskbar, type support, and then select HP Support Assistant. – or – Select the question mark icon (select products only) in the taskbar. 2.
1. Select the Microsoft Store app on your desktop. – or – Select the Search icon (select products only) in the taskbar, and then type Microsoft Store. 2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box. 3. Follow the on-screen directions. The tool downloads to the selected location. Downloading HP Hardware Diagnostics Windows by product name or number (select products only) You can download HP PC Hardware Diagnostics Windows by product name or number.
▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. – or – Contact support, and provide the failure ID code. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive. NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number. 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. ● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
12 Specifications When you travel with or store your computer, the input power ratings and operating specifications provide helpful information. Input power The power information in this section might be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100 V–240 V, 50 Hz–60 Hz.
NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms. Operating environment Use the operating specifications for helpful information when you travel with or store your computer. Table 12-2 Operating environment specifications Factor Metric U.S.
13 Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
14 Accessibility HP's goal is to design, produce, and market products, services, and information that everyone everywhere can use, either on a stand-alone basis or with appropriate third-party assistive technology (AT) devices or applications. HP and accessibility Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does.
● Support and contribute to industry standards and guidelines for accessibility. International Association of Accessibility Professionals (IAAP) IAAP is a not-for-profit association focused on advancing the accessibility profession through networking, education, and certification. The objective is to help accessibility professionals develop and advance their careers and to better enable organizations to integrate accessibility into their products and infrastructure.
Additional links to external partners and suppliers that may provide additional assistance: ● Microsoft Accessibility information (Windows and Microsoft Office) ● Google Products accessibility information (Android, Chrome, Google Apps) Standards and legislation Countries worldwide are enacting regulations to improve access to products and services for persons with disabilities.
Legislation and regulations Accessibility of IT and information has become an area of increasing legislative importance. These links provide information about key legislation, regulations, and standards. ● United States ● Canada ● Europe ● Australia Useful accessibility resources and links These organizations, institutions, and resources might be good sources of information about disabilities and age-related limitations. NOTE: This is not an exhaustive list.
Other disability resources Many resources, including these examples, provide information about disabilities and age-related limitations. ● ADA (Americans with Disabilities Act) Technical Assistance Program ● ILO Global Business and Disability network ● EnableMart ● European Disability Forum ● Job Accommodation Network ● Microsoft Enable HP links These HP-specific links provide information that relates to disabilities and age-related limitations.
Index A B accessibility 79, 80, 82, 83 accessibility needs assessment 80 action keys 13 help 14 identifying 13 keyboard backlight 14 mute 14 next 14 pause 14 play 14 privacy screen 13 screen brightness 13 speaker volume 14 stop 14 switch screen image 14 touchpad 14 using 13 wireless 14 administrator password 47 airplane mode key 21 antivirus software 55 assistive technology (AT) finding 80 purpose 79 AT (assistive technology) finding 80 purpose 79 audio 31 adjusting volume 14 HDMI 35, 36 headphones 31 hea
four-finger swipe touchpad gesture 29 four-finger tap touchpad gesture 29 G gesture 29 GPS 23 H hardware, locating 3 HDMI audio, configuring 35, 36 HDMI port connecting 35 headphones, connecting 31 headsets, connecting 32 help action key 14 Hibernation exiting 41 initiated during critical battery level 43 initiating 41 high-definition devices, connecting 35, 38 hot keys break 16 insert 16 microphone mute 14 pause 16 programming query 16 scroll lock 16 using 15 HP 3D DriveGuard 58 HP Assistive Policy 79 HP C
USB Type-C Thunderbolt 33 power battery 42 external 44 power button, identifying 11, 12 power connector identifying 4, 5 identifying USB Type-C 4 power icon, using 42 power lights 9 power settings, using 42 precision touchpad using 27 precision touchpad gestures four-finger swipe 29 four-finger tap 29 three-finger swipe 29 three-finger tap 28 two-finger slide 28 two-finger tap 28 privacy key light 9 privacy screen action key, identifying 13 product name and number, computer 17 public WLAN connection 22 R re
USB Type-C power connector and Thunderbolt port with HP Sleep and Charge, identifying 4 USB Type-C power connector port, identifying 4 USB Type-C SuperSpeed 10 Gbps port, identifying 4 user password 47 using passwords 47 using the keyboard and optional mouse 30 using the touchpad 27 WWAN device 21, 23 V vents, identifying 16 video 33 DisplayPort device 34 HDMI port 35 Thunderbolt Port device USB Type-C 33, 34 wireless displays 38 volume adjusting 14 mute 14 33 W Windows backup 63 recovery media 63 syst
