User Manual
Table Of Contents
- Printer overview
- Paper trays
- Supplies, accessories, and parts
- Manage the printer
- Solve problems
- Customer support
- Restore the factory-set defaults
- A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
- Printer does not pick up paper or misfeeds
- Clear paper jams
- Resolving print quality problems
- Solve wired network problems
- Introduction
- Poor physical connection
- The computer is unable to communicate with the printer
- The printer is using incorrect link and duplex settings for the network
- New software programs might be causing compatibility problems
- The computer or workstation might be set up incorrectly
- The printer is disabled, or other network settings are incorrect
- Solve wireless network problems
- Introduction
- Wireless connectivity checklist
- The printer does not print after the wireless configuration completes
- The printer does not print, and the computer has a third-party firewall installed
- The wireless connection does not work after moving the wireless router or printer
- Cannot connect more computers to the wireless printer
- The wireless printer loses communication when connected to a VPN
- The network does not appear in the wireless networks list
- The wireless network is not functioning
- Perform a wireless network diagnostic test
- Reduce interference on a wireless network
- Service and support
- HP limited warranty statement
- HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement
- Long life consumable and maintenance kit limited warranty statement
- HP policy on non-HP supplies
- HP anticounterfeit Web site
- Data stored on the toner cartridge
- End User License Agreement
- Customer self-repair warranty service
- Customer support
- Environmental product stewardship program
- Protecting the environment
- Ozone production
- Power consumption
- Toner consumption
- Paper use
- Plastics
- HP LaserJet print supplies
- Paper
- Material restrictions
- Battery information
- Disposal of waste equipment by users (EU, UK, and India)
- Electronic hardware recycling
- Brazil hardware recycling information
- WEEE (Turkey)
- Chemical substances
- Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements
- SEPA Ecolabel User Information (China)
- The regulation of the implementation on China energy label for printer, fax, and copier
- Restriction on Hazardous Substances statement (India)
- Substances Table (China)
- Material Safety Data Sheet (MSDS)
- EPEAT
- Substances Table (Taiwan)
- For more information
- Regulatory information
- Regulatory statements
- Regulatory model identification numbers
- European Union & United Kingdom Regulatory Notice
- FCC regulations
- Canada - Industry Canada ICES-003 Compliance Statement
- VCCI statement (Japan)
- Power cord instructions
- Power cord statement (Japan)
- Laser safety
- Laser statement for Finland
- Nordic Statements (Denmark, Finland, Norway, Sweden)
- GS statement (Germany)
- Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)
- Taiwan BSMI USB Port (Walk-up) statement
- Product stability
- Wireless statements
- European regulatory notice
- Belarus
- FCC compliance statement—United States
- Australia statement
- Brazil: (Portuguese)
- Canadian statements
- Products with 5 GHz Operation Industry of Canada
- Exposure to Radio Frequency Radiation (Canada)
- European Regulatory Notice
- China CMIIT Wireless Statement
- Notice for use in Japan
- Notice for use in Russia
- Mexico statement
- Taiwan statement
- Taiwan NCC statement
- Korean statement
- Thailand Wireless Statement
- RFID/NFC Statement
- Regulatory statements
- Index
b. Reports
c. Supplies Status Page
3. Press the OK button to print the report.
Step two: Check supplies status
The Supplies Status Page contains information about the cartridges and other replaceable maintenance parts.
1. Look at the Supplies Status Page to check the percent of life remaining for the toner cartridges, and if
applicable, the status of other replaceable maintenance parts.
● Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
Supplies Status Page indicates when a supply level is very low.
● HP's Premium Protection Warranty expires when a message, indicating that HP's Premium Protection
Warranty on this supply has ended, displays on the Supplies Status Page, or in the EWS.
● The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement cartridge available to install when print quality is no longer acceptable.
● If you determine that you need to replace a toner cartridge, or another replaceable maintenance part,
the genuine HP part numbers are listed on the Supplies Status Page.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has "HP" on it, or it has the HP logo. For more information on identifying HP
cartridges, go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page
During the printing process, paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page.
1. Press the OK button to display the Home screen.
2. Use the arrow buttons and the OK button to navigate to and open the following menus:
a. Setup
b. Printer Maintenance
c. Print Quality Tools
d. Cleaning Page
3. When prompted, load plain Letter or A4 size paper into the paper tray, and then press OK.
A Cleaning message displays on the printer control panel. Wait until the process is complete. Discard the
page that prints.
Visually inspect the toner cartridge or cartridges
Follow these steps to inspect each toner cartridge:
1. Remove the toner cartridge from the printer, and verify that the sealing tape has been removed.
94
Chapter 6Solve problems