Product Manual

26
Troubleshooting Guide
Water Heater Will Not Run - No Power
Causes
Solutions
Machine not plugged in
Plug machine in.
GFCI tripped
Make sure machine is dry. Press RESET on the GFCI.
Machine turned OFF
Turn heat switch ON.
Line circuit breaker tripped
Check for tripped circuit breaker in building.
GFCI Trips During Operation
Causes
Solutions
Voltage too low
Check the voltage.
Extension Cord
Make sure connections are dry and off of the ground. Check extension cord
section on page 3 for more guidelines.
Burner Will Not Fire
Causes
Solutions
Electrodes corroded or improperly spaced
Clean electrodes and reset spacing. See Electrode section on page 15.
Damaged flow switch
Replace flow switch. Call Customer Service.
Smoke From Heat Exchanger
Causes
Solutions
Air band not adjusted properly due to different
elevation
Adjust the air band until the burner burns cleanly. See Oil Burner under
Installation Instructions.
Poor quality fuel
Use Kerosene for the cleanest burn.
Water Not Heating Sufficiently
Causes
Solutions
Scale build-up in coil
See Coil Descaling under Maintenance Instructions.
Coil is full of soot
See Coil Desooting under Maintenance Instructions.
Rupture Disc Sprays Water
Causes
Solutions
Pressure Washer/Burner Control Problem
Call Customer Service.
Poor Or No Detergent Supply
Causes
Solutions
Soap control knob set too low.
Adjust soap control knob.
Inadequate detergent supply
Refill detergent container. Make sure chemical strainer is fully submerged.
High pressure hose too long
Use less hose. Move machine closer to the work.
Chemical strainer or injector clogged
Clean the strainer and injector. Always start with a clean detergent container.
Run clean water through the injector after each use.
Any Questions, Comments, Problems or Parts Orders
NorthStar Product Support 1-800-270-0810