Title page Nortel Communication Server 1000 WLAN Handset 2211 User Guide
Revision history Revision history August 2005 Standard 3.00. This document is up-issued to support the Nortel WLAN Handset 2211. June 2004 Standard 2.00. This document is up-issued to support the Nortel WLAN Handset 2211. May 2004 Standard 1.00. This is a new document developed to support the Nortel WLAN Handset 2211.
Revision history 4
Contents Contents Regulations and safety information 9 FCC Rules – Part 15............................................................................... 9 Radio Frequency (RF) information ......................................................... 10 Operational warnings ....................................................................... 10 Electromagnetic interference and compatibility....................................... 11 International certifications..............................................
Contents Security 39 The headset 41 Handset display 43 User Option menu 45 Lock the Keypad .................................................................................. Select a Language ............................................................................... Select Ring Options.............................................................................. Select Phone Options ........................................................................... View system information.............
Contents Incoming calls 77 Activate Call Pickup ............................................................................. 77 Use Call Waiting ................................................................................. 78 While away from your desk 81 Use Call Forward ................................................................................ 81 Use Internal Call Forward..................................................................... 82 Talk with more than one person Use Call Join .
Contents Battery packs 105 Low battery indicators ........................................................................ 105 Remove and insert the battery pack ..................................................... 105 Desktop Charger 107 Use the Desktop Charger.................................................................... 108 Clean the Desktop Charger................................................................. 108 Dual Charger 111 Use the Dual Charger...................................
Regulations and safety information Regulations and safety information FCC Rules – Part 15 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Regulations and safety information Radio Frequency (RF) information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Regulations and safety information CAUTION Loud noise environment: The WLAN Handset 2211 has been designed to produce optimal voice quality. However, when used in extremely loud noise environments (for example, close to working heavy machinery), users may experience degradation in call quality performance due to echo. Avoid using the handset when traversing these types of environments.
Regulations and safety information Facilities To avoid electromagnetic interference and/or compatibility conflicts, turn off your radio product in any facility where posted notices instruct you to do so. Hospitals or health care facilities may be using equipment that is sensitive to external RF energy. Medical devices Pacemakers: The Health Industry Manufacturers Association recommends that a minimum separation of 6 inches (15 cm) be maintained between a handheld wireless radio product and a pacemaker.
Regulations and safety information International certifications Table 1 shows the international certifications applicable to the WLAN Handset 2211.
Regulations and safety information Table 1 International certifications (Part 2 of 2) United States Part 15, part 68 IEC60950 14
Regulations and safety information Specific Absorption Rate (SAR) information Your wireless handheld portable telephone is a low power radio transmitter and receiver. When it is on, it receives and also sends out radio frequency (RF) signals. In August 1996, the Federal Communications Commissions (FCC) adopted RF exposure guidelines with safety levels for handheld wireless phones. Those guidelines are consistent with the safety standards previously set by both U.S.
Regulations and safety information after searching on FCC ID IYGRNP2400. Additional information on Specific Absorption Rates (SAR) can be found on the Cellular Telecommunications Industry Association (CTIA) website at http://www.wow-com.com. The only authorized headsets that may be utilized with the Nortel WLAN Handset 2211 are those obtainable from Nortel or its reseller partners. The measured SAR of the RNP2400 Wireless Handset is: 0.166 W/kG @ 2462 MHz (head) 0.0162 W/kG @ 2412 MHz (body).
Your WLAN Handset 2211 Your WLAN Handset 2211 This document describes the WLAN Handset 2211 and its features when operating on Nortel Communication Server 1000. The WLAN Handset 2211 is a fully functional handset specifically designed for the busy office environment. Note: Not all features described in this guide are available on all handsets. Consult your system administrator to verify which features are available for your use.
Your WLAN Handset 2211 Figure 1 WLAN Handset 2211 controls Handset controls and descriptions Use the Power On/Start Call key to turn on your WLAN Handset 2211. Press and hold Power On/Start Call. Two chirps sound. This key also affects some of the states of the handset (see Table 2 on page 20). Use the Power Off/End Call key to terminate an active call and turn off the handset. Press the Menu key to view the full description of the soft key abbreviations and access the handset features.
Your WLAN Handset 2211 corresponding to the feature or by using the Up, Down, and Select buttons. This key also affects some of the states of the handset (see Table 2 on page 20). Use the Line key to access the Feature Keys menu. Select these features by pressing the number key associated with each feature. Note: The Line key emulates the six Feature Keys located at the top of an IP Phone 2004 display area.
Your WLAN Handset 2211 K Melody In Service Tone Line Indicator Right/Up and Left/Down arrows Your handset is downloading a new firmware file. You will be unable to make or receive calls until the download is complete. Do not power off the handset until the download icon disappear. A melody is played when the WLAN Handset 2211 is turned on after the battery is fully recharged. When the handset completes registration with the Call Server, it plays the in-service tone.
Your WLAN Handset 2211 Table 2 The WLAN Handset 2211 states (Part 2 of 3) State Description Active (off-hook) This is equivalent to a regular telephone being off-hook. The handset goes to the active (off-hook) state when you press the Power On/Start Call key when the handset is in the standby or active (idle) state. When in the active (off-hook) state, the handset uses a soft ring. Active (idle) This is equivalent to a regular telephone being idle.
Your WLAN Handset 2211 Table 2 The WLAN Handset 2211 states (Part 3 of 3) State Description Active call The handset enters the active call state when a user is in an active conversation. To enter this state, the user either makes a call or answers an incoming call. While in this state, the handset will use a soft ring to alert the user to another call.
Your WLAN Handset 2211 Table 3 WLAN Handset 2211 function menu items (Part 2 of 2) Function menu item Function Description 3 Goodbye Use the Goodbye function to enter the active (idle) state to access the function menu. This is particularly useful if you want to make another call immediately. Simply press the FCN and 3 keys, then dial the number. Note: If you do not intend to make another call, press the Power Off/End Call key to end your current call and place the handset in the standby state.
Your WLAN Handset 2211 Scrolling Scrolling up, down, left and right is performed as shown in Table 4.
Cleaning your handset Cleaning your handset The WLAN Handset 2211 occasionally needs to be cleaned to maintain appearance. In general, wiping the handset surface with a plain-water-dampened cloth or paper towel removes most films or residues. If more rigorous cleaning is required, you can use: • A mild detergent solution. Be sure to wipe away any detergent residue with a plain-water-dampened cloth. • Any general-purpose household glass and surface cleaner. Do not spray the handset directly.
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Basic handset operation Basic handset operation Turn on the WLAN Handset 2211 To turn on the handset: 1. Press and hold the Power On/Start Call key for two seconds. Two chirps sound. 2. Release the Power On/Start Call key. The in-service tone sounds and the extension number displays. The handset is now in standby mode and ready to make and receive calls. IMPORTANT! When the download icon (K) is displayed, the handset is not ready to make or receive calls.
Basic handset operation Make a call To make a call: 1. Press the Power On/Start Call key. You receive a dial tone. 2. Dial the number. Dial calls exactly as you would with a regular telephone. You can dial extension numbers, internal numbers, or make external calls, depending on your system. 1. Press the Function key and the number 3 key to enter the active (idle) state. 2. Press the Line key and the number key (1 through 6) for the desired line. 3. Dial the number.
Basic handset operation Make a headset call To make a call using a headset: 1. Connect the headset to the headset jack. 2. Follow the steps in “Make a call” on page 28 to make your call. Answer a call The handset rings or vibrates to alert you to an incoming call. Additionally, a line number on the display flashes, and the display shows information about the call, such as the caller’s name and extension. To answer a call: Press the Power On/Start Call key.
Basic handset operation Hang up a call To hang up the handset: Press the Power Off/End Call key. Be sure to do this at the end of each call. IMPORTANT! For extended battery life, press the Power Off/End Call key even when the other party hangs up first. Change the speaker volume To change the speaker volume: While in the active state, press the Up and Down buttons to increase or decrease the volume of the speaker. Note: As the volume is adjusted, the setting is shown in a small bar graph on the display.
Feature and function activation Feature and function activation You can view the features and functions programmed in your system using the Shortcut menu, soft key features, and the Line (DN) features. You can access some functions and features using one or more or the methods described in this section. Shortcut menu – MENU key Use the Shortcut menu to view the full description of the soft key abbreviations and access the handset features. Note: The menu displayed depends on the state of the handset.
Feature and function activation To activate a function using the Function key: 1. Place the handset in the active (idle) or active (off-hook) state. 2. Press the Function key to display the first four functions in the display area. Repeat to view more functions. 3. Press the Up and Down buttons to scroll through the list of functions. The function abbreviation is highlighted in the display area. 4. Press the Select button to activate the highlighted function.
Feature and function activation To activate a feature: 1. Go off-hook. 2. Press the Line key to view the Feature Keys menu in the upper display area. 3. Do one of the following: • Press the number key (1 through 6) corresponding to the desired feature. • Use the Up, Down, and Select buttons to activate a feature.
Feature and function activation period begins with the first transmission and ends when there has been no two-way radio traffic on the channel for 10 seconds. The Push-to-Talk mode controls the handset key pad during the call period. Therefore it is not possible to use the key pad for any other functions. However, it is possible to place and receive telephone calls. To initiate a Push-to-Talk call: 1. Press the Push-to-Talk button on the right side of the handset.
Feature and function activation To respond to a Push-to-Talk call: 1. When you hear a transmission, press the Push-to-Talk button. The “start transmit” tone sounds. Note: Since all handsets on that channel are already in the receive state, there is no two-second delay. 2. Speak into the handset’s microphone. If no transmission occurs during the 10-second countdown period, the “end call” tone sounds and the handset becomes idle.
Feature and function activation To unmute a Push-to-Talk call: 1. Press the Unmute soft key. The following prompt displays: Unmute Two-Way Radio? 2. Press the Yes soft key to unmute the call. The prompt disappears after three seconds if there is no response. To end a Push-to-Talk call: 1. Press the Terminate soft key. The following prompt displays: Terminate Two-Way Radio? 2. Press the Yes soft key to end the call. Push-to-Talk audio is immediately stopped and the handset returns to regular mode.
Feature and function activation The Push-to-Talk session goes out of pre-empted mode and becomes active again. If an active Push-to-Talk call has not ended, the audio is heard again. To make a telephone call during a Push-to-Talk call: 1. Press the Power On/Start Call key. The Push-to-Talk session is pre-empted. 2. After the telephone call is over, press Power Off/End Call as usual to go back on-hook. The Push-to-Talk session goes out of pre-empted mode and becomes active again.
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Security Security The WLAN Handset 2211 provides two security modes: • insecure — This is the default mode. • secure Your handset is pre-programmed by the system administrator for the type of security you need. For more information, talk to your system administrator. IMPORTANT! Do not change the security level through your handset.
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The headset The headset Nortel offers optional headsets (depending on market region) for use in noisy environments or if you need to have your hands free while talking. To use the headset, simply plug it into the jack on the bottom of the handset. The headset is specially designed to work with the WLAN Handset 2211. When you get a call when you are using a headset, you will hear ringing in the headset as well as from the handset.
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Handset display Handset display This section summarizes the display features of the WLAN Handset 2211. Figure 3 WLAN Handset 2211 display The WLAN Handset 2211 has three display areas: • The upper display area is a status row that displays the handset status. It can include: a signal strength indicator, a message waiting indicator, left and right arrows, a series of dots, and a battery level indicator. Each dot represents a line and changes to a number when the line is active.
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User Option menu User Option menu When the WLAN Handset 2211 is in standby mode (power is on, but the handset is not in use), press and briefly hold the Function key to display the User Option menu. This section describes the following standard User Option menu items: • Lock Keys • Language • Ring Options • Phone Options • System Info • Extension Check with your system administrator for specific features supported by your WLAN Handset 2211.
User Option menu Select a Language For systems that support multiple languages, you can select the display language from a list of supported languages. To change the language: Languages 1. Press and hold the Function key when in the standby state. 2. Use the Up and Down buttons to scroll through the menu and highlight Languages. 3. Press the Select button (or the OK soft key). 4. Use the Up and Down buttons to scroll through the menu and highlight the desired language. 5.
User Option menu Note 1: Ring Tone does not appear in the menu when Ring Cadence is off. Note 2: Ring Delay does not appear in the menu when Ring Cadence or Vibrate Cadence is off. To select Ring Cadence: Ring Options Telephone Ring Ring Cadence 1. Press and hold the Function key when in the standby state. 2. Use the Up and Down buttons to scroll through the menu and highlight Ring Options. 3. Press the Select button (or the OK soft key) to select the option. The next menu level displays. 4.
User Option menu 10. Do one of the following: Up • Press the Up soft key to return to the previous menu and choose another option. • Press the Power Off/End Call key to exit all menus and return to the standby state. Note: You can also press the Exit soft key from the top-level menu to exit and return to the active (off-hook) state. To select Ring Tone: Ring Options Telephone Ring Ring Tone 48 Ring Tone does not appear in the menu when Ring Cadence is off. 1.
User Option menu Play 9. • Tone 3 • Tone 4 • Tone 5 To play the highlighted setting, press the Play soft key. 10. Press the Select button (or the OK soft key) to choose the tone. 11. Do one of the following: Up • Press the Up soft key to return to the previous menu and choose another option. • Press the Power Off/End Call key to exit all menus and return to the standby state. Note: You can also press the Exit soft key from the top-level menu to exit and return to the active (off-hook) state.
User Option menu 7. Press the Select button (or the OK soft key) to select the option. 8. Use the Up and Down buttons to adjust the volume to a suitable level. 9. Press the Select button (or the OK soft key) to choose the setting. 10. Do one of the following: Up • Press the Up soft key to return to the previous menu and choose another option. • Press the Power Off/End Call key to exit all menus and return to the standby state.
User Option menu key) to select the option. 8. 9. Use the Up and Down buttons to highlight one of the following: • Off — This is the default. • PBX • Continuous • Short Pulse • Long Pulse Press the Select button (or the OK soft key) to choose the cadence. 10. Do one of the following: Up • Press the Up soft key to return to the previous menu and choose another option. • Press the Power Off/End Call key to exit all menus and return to the standby state.
User Option menu Ring Delay 5. Press the Select button (or the OK soft key) to select the option. The next menu level displays. 6. Use the Up and Down buttons to scroll through the menu and highlight Ring Delay. 7. Press the Select button (or the OK soft key) to select the option. 8. Use the Up and Down buttons to highlight one of the following: 9. • No Delay — This is the default. • 5 Second Delay • 10 Second Delay Press the Select button (or the OK soft key) to choose the delay. 10.
User Option menu handset is in standby mode. To select Noise Mode: Phone Options Noise Mode Up 1. Press and hold the Function key when in standby mode. 2. Use the Up and Down buttons to scroll through the menu and highlight Phone Options. 3. Press the Select button (or the OK soft key) to select the option. The next menu level displays. 4. Use the Up and Down buttons to scroll through the menu and select Noise Mode. 5. Press the Select button (or the OK soft key) to select the option. 6.
User Option menu Note: You can also press the Exit soft key from the top-level menu to exit and return to the active (off-hook) state. To change the key tones: Phone Options Key Tones 1. Press and hold the Function key when in the standby state. 2. Use the Up and Down buttons to scroll through the menu and highlight Phone Options. 3. Press the Select button (or the OK soft key) to select the setting. 4. Use the Up and Down buttons to scroll through the menu and highlight Key Tones. 5.
User Option menu Phone Options Warning Tones 2. Use the Up and Down buttons to scroll through the menu and highlight Phone Options. 3. Press the Select button (or the OK soft key) to select the setting. 4. Use the Up and Down buttons to scroll through the menu and highlight Warning Tones. 5. Press the Select button (or the OK soft key) to select the setting. 6.
User Option menu Display Contrast 4. Use the Up and Down buttons to scroll through the menu and highlight Display Contrast. 5. Press the Select button (or the OK soft key) to select the setting. 6. Use the Up and Down buttons to adjust the contrast to a suitable level. 7. Press the Select button (or the OK soft key) to choose the setting. 8. Do one of the following: Up • Press the Up soft key to return to the previous menu and choose another option.
User Option menu • 10 seconds • 20 seconds 7. Press the Select button (or the OK soft key). 8. Do one of the following: Up • Press the Up soft key to return to the previous menu and choose another option. • Press the Power Off/End Call key to exit all menus and return to the standby state. View system information The System Information option displays the following: • Phone IP Address — displays the Internet Protocol (IP) address assigned to the handset.
User Option menu 6. Up Do one of the following: • Press the Up soft key to return to the previous menu and choose another option. • Press the Power Off/End Call key to exit all menus and return to the standby state. To view the Server information: System Information Server IP Addr 1. Press and hold the Function key when in the standby state. 2. Use the Up and Down buttons to scroll through the menu and highlight System Information. 3.
User Option menu key) to select the setting. Firmware Version 4. Use the Up and Down buttons to scroll through the menu and highlight Firmware Version. 5. Press the Select button (or the OK soft key) to view the hardware identification number (MAC address), downloader version, function file version and phint1 file version. 6. Do one of the following: Up • Press the Up soft key to return to the previous menu and choose another option.
User Option menu Up • Press the Up soft key to return to the previous menu and choose another option. • Press the Power Off/End Call key to exit all menus and return to the standby state. Note: You can also press the Exit soft key from the top-level menu to exit and return to the active (off-hook) state. Set up Push-to-Talk Push-to-Talk mode enables two-way radio communication with another handset user. You configure push-to-talk using the following: • Channel — selects the channel to be used.
User Option menu 7. Up Do one of the following: • Press the Up soft key to return to the previous menu and choose another option. • Press the Power Off/End Call key to exit all menus and return to the standby state. Note: You can also press the Exit soft key from the top-level menu to exit and return to the active (off-hook) state. To enable or disable Push-to-Talk: Push-to-Talk Enable/Disable 1. Press and hold the Function key when in standby mode. 2.
User Option menu 8. Up Do one of the following: • Press the Up soft key to return to the previous menu and choose another option. • Press the Power Off/End Call key to exit all menus and return to the standby state. Note: You can also press the Exit soft key from the top-level menu to exit and return to the active (off-hook) state. To change the Push-to-Talk audio volume: Push-to-Talk Audio Volume Up 62 1. Press and hold the Function key when in standby mode. 2.
User Option menu • Press the Power Off/End Call key to exit all menus and return to the standby state. Note: You can also press the Exit soft key from the top-level menu to exit and return to the active (off-hook) state. To change the Push-to-Talk tone volume: Push-to-Talk Tone Volume Up 1. Press and hold the Function key when in standby mode. 2. Use the Up and Down buttons to scroll through the menu and highlight Push-to-Talk. 3.
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Call features Call features System administration is required for Call features. Contact your system administrator to ensure that these features are supported by the system software and to have them configured on your handset. IMPORTANT! Access to the features and functions in the following sections are dependent on your system configuration. Contact your system administrator to determine whether specific features are accessible through your WLAN Handset 2211.
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Making calls Making calls This section describes features associated with making a call. Use Autodial The Autodial feature displays, stores, and automatically dials telephone numbers. To use Autodial: AutoDial 1. Go off-hook. 2. Press the Line key to access the Feature Keys menu. 3. Press the number key (1 through 6) corresponding to the DN to dial the number. 1. Go off-hook. 2. Press the Line key to view the first page of Autodial numbers. 3.
Making calls 6. Press the Line key again to access the Feature Keys menu. 7. Press the number key (1 through 6) corresponding to the desired location chosen in step 4 to store the number. Note: The selected line number flashes in the upper display area. Activate Ring Again Use the Ring Again feature if a busy tone sounds or when there is no answer after placing a call. Ring Again causes the ring again indicator to flash, indicating that the person you tried to call is available.
Making calls Redial last number called The Last Number Redial feature automatically redials the last dialed number. To use Last Number Redial: Redial 1. Go off-hook. 2. Press the Line key to access the Feature Keys menu. 3. Press the number key corresponding to the Last Number Redial feature. Use Speed Call By entering a one-, two-, or three-digit code (0–999), use the Speed Call feature to store, edit, and automatically dial frequently called telephone numbers.
Making calls SpCallCtlr 6. Press the number key (1 through 6) corresponding to the Speed Call Controller feature again to save the code and number. Note: The flashing icon turns off. To make a Speed Call: SpCallCtlr 1. Go off-hook. 2. Press the Line key to access the Feature Keys menu. 3. Press the number key (1 through 6) corresponding to the Speed Call Controller feature. 4. Dial the Speed Call code to automatically dial the number.
Making calls Use Conference Hotline Use the Conference Hotline feature to automatically dial a specific number. Other features, such as Call Redirection, can be added to Conference Hotline. Call Redirection redirects a Conference Hotline call to be answered only by a person. To use Conference Hotline: ConfHotlne 1. Go off-hook. 2. Press the Line key to access the Feature Keys menu. 3. Press the number key (1 through 6) corresponding to the Conference Hotline feature to automatically dial the number.
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While on an active call While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by placing it on hold and then answer the second call. To place a call on hold: Press the Function key and the number 2 key to activate the Hold function. The number corresponding to the line on hold flashes in the upper display area.
While on an active call Trns 3. When that number rings or a person answers, press the Transfer soft key again. 1. If the person called is not available, Press the Line key to access the Feature Keys menu. 2. Press the number key corresponding to the flashing line number, in the upper display area, to reconnect to the original call.
While on an active call Use Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone or handset. Using Call Park does not tie up a line and, when configured network-wide, can be used across networks. A System Park Extension can be configured to automatically park most calls. To park a call on the System Park DN or your own DN: Park Park During an active call, press the Park soft key twice.
While on an active call 2. Dial a charge account number or the caller’s number. Note: For information on using the Charge key, see “Charge a call or charge a forced call” on page 92. CPrt 3. Press the Call Party soft key to return to the call. Display incoming calls Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress.
Incoming calls Incoming calls This section describes features that are used with incoming calls. Activate Call Pickup Use the Call Pickup feature to pick up calls from any telephone or handset in the same pickup group or another pickup group. To answer a call in your own Call Pickup group: Pckp 1. Go off-hook. 2. Press the Pickup soft key. 1. Go off-hook. 2. Press the Line key to access the Feature Keys menu. 3. Press the number key corresponding to the Group Pickup feature. 4.
Incoming calls 4. Dial the DN of the handset that is ringing (in your call pickup group). If the pickup DN or group number is invalid, press the Power Off/End Call key. Use Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold, while you answer the new call. To answer an incoming call while on another call: + 1. When the incoming call tone sounds, press the Function key and the number 2 key to put the current call on hold.
Incoming calls 2. Press the Line key to access the Feature Keys menu. 3. Press the number key corresponding to the first call. Note: The first call is on hold so the number indicator for that line is flashing.
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While away from your desk While away from your desk This section describes features that are used when you are away from your desk. Use Call Forward Use the Call Forward feature to direct incoming calls to ring at another Line (DN). Note: If the handset is in the process of ringing, that call cannot be forwarded. To forward your calls or change the forward number: + Frwr Frwr 1. Go off-hook. 2. Place the handset in the active (idle) state by pressing the Function key and the number 3 key. 3.
While away from your desk Use Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your handset. Current incoming calls cannot be forwarded. To forward internal calls: + IntForward IntForward 1. Go off-hook. 2. Place the handset in the active (idle) state by pressing the Function key and the number 3 key. 3. Press the Line key to access the Feature Keys menu. 4.
Talk with more than one person Talk with more than one person This section describes features that allow conversations among more than two people. Use Call Join Use the Call Join feature to connect calls to the current active call. This creates a conference between the two callers and yourself. To connect a call on hold (on a different line) to your current call: Conf Conf 1. Press the Conference soft key. 2. Press the Line key to access the Feature Keys menu. 3.
Talk with more than one person 4. If necessary, repeat the procedure until all required people are in the conference. 1. Press the Power Off/End Call key. 2. Press the Line key to access the Feature Keys menu. 3. Press the number key corresponding to the flashing icon to return to your original call.
Talk with more than one person 5. Press the Power Off/End Call key. If configured, the Conference Count Display returns an updated total count of conferees. The LCD indicator turns off. 1. While on a conference call, press the Line key to access the Feature Keys menu. 2. Press the number key corresponding to the Conferee Selectable Display feature until the conferee you want to disconnect appears on the screen. 3.
Talk with more than one person GroupCall 3. Press the number key corresponding to the Group Call feature. The feature automatically calls all group members. The icon flashes until all members answer. Note 1: The line numbers of the group members appear on the display as they answer. When the last person answers, the Group Call indicator lights steadily. Note 2: When a person in your group is on a conference call or another group call, they are not connected to your group call.
Talk with more than one person To end a group call: Press the Power Off/End Call key. Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the group call can disconnect from the call and not affect other members on the call.
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Work without interruption Work without interruption This section describes features that provide uninterrupted work time. Activate Make Set Busy Use the Make Set Busy feature to make your handset appear busy to all callers. To activate Make Set Busy: MakeSetBsy 1. Go off-hook. 2. Press the Line key to access the Feature Keys menu. 3. Press the number key corresponding to the Make Set Busy feature. 1. Go off-hook. 2. Press the Line key to access the Feature Keys menu. 3.
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Other call features Other call features Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system. Note: A Page key on an attendant console overrides and disconnects the telephones. The telephones must re-access the Page trunk. To connect to Call Page: 1. Go off-hook. 2. Dial the Page Trunk Access Code to complete the connection to the page system. 3. Make your announcement. To disconnect Call Page: Press the Power Off/End Call key.
Other call features Charge a call or charge a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a handset restricted to local calls. To charge a local or long-distance call to an account before you dial: Chrg Chrg 1. Go off-hook. 2. Press the Charge soft key. 3. Dial the charge account number. 4. Press the Charge soft key. 5. When the dial tone sounds, dial the number. 1.
Other call features To charge a call to an account when you transfer a call: Trns 1. Press the Transfer soft key. The call is on hold. Chrg 2. Press the Charge soft key. 3. Dial the charge account number. 4. After the dial tone, dial the number to where the call is to be transferred. 5. Press the Transfer soft key when you hear the handset ring. Trns Note: You can talk privately to the person at the transfer number before you press the Transfer key.
Other call features Use Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call (such as placing a call on hold and calling another party). To use Enhanced Override: Override 1. If you receive a busy signal after dialing a number, press the Line key to access the Feature Keys menu. 2. Press the number key corresponding to the Override feature to initiate a Forced Camp-on.
Other call features Override 2. Press the number key corresponding to the Override feature to initiate a Forced Camp-on. Note: The person you called receives a tone, and you receive a ring/ringback signal or busy/engaged signal, depending on the options chosen. You are now camped-on to the number you dialed. 3. When the person you called finishes their call, your handset automatically dials the number. Both your handset and their handset ring.
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Branch Office Branch Office A Branch Office handset can operate in Normal Mode or Local Mode. Normal Mode The handset registers with the Main Office and receives services from the Main Office. At any time during Normal Mode you can check local mode functionality (make and receive calls) by enabling Local Mode and returning to Normal Mode. Local Mode If the WAN connection goes down, the handset loses communication with the Main Office TPS.
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Hospitality features Hospitality features The hospitality features in this section are intended for hotel operations. Activate Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel calls. To read meters: + MsgReg MsgReg 1. Go off-hook. 2. Press the Function key and the number 3 key to enter the active (idle) state. 3. Press the Line key to access the Feature Keys menu. 4.
Hospitality features MsgReg 7. Press the * key. 8. Press the Line key to access the Feature Keys menu. 9. Press the number key corresponding to the Message Registration feature again. 1. Go off-hook. 2. Press the Function key and the number 3 key to enter the active (idle) state. 3. Press the Line key to access the Feature Keys menu. 4. Press the number key corresponding to the Message Registration feature. 5. Dial the room Directory Number (DN). 6. Press the * key. 7.
Hospitality features RoomStatus 4. Press the number key corresponding to the Room Status feature. 5. Dial the Directory Number (DN) for the room for which the cleaning status is being changed. 6. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 7 = Not for sale The interrupted dial tone sounds. RoomStatus 7. Press the * key. 8. Dial the Maid ID.
Hospitality features RoomStatus 3. Press the Line key to access the Feature Keys menu. 4. Press the number key corresponding to the Room Status feature. 5. Dial the Directory Number (DN) for the room. The DN displays followed by a two-digit code. a. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied b.
Hospitality features 5. Dial the Directory Number (DN) for the room. The DN displays followed by a two-digit code. a. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied b. The next digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 7 = Not for sale RoomStatus 6. Dial the status code for the room. A three-digit code appears.
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Battery packs Battery packs The battery pack for the WLAN Handset 2211 must be recharged periodically. The Nickel Metal Hydride (NiMH) rechargeable battery pack provides four hours of talk time or 70 hours of standby time. Standby time is when the handset is turned on, but not in an active call. Refer to Figure 4 for the location of the battery pack.
Battery packs release buttons on the left and right sides of the handset. The battery pack releases from the handset into your hand. To insert a battery pack: Slide the battery pack straight into the handset cavity. Do not force the battery pack into the handset. To change a battery pack while in a call: 106 1. Use Call Park to park the current call (see “Use Call Park” on page 75). 2. Quickly remove the discharged battery pack and replace it with a charged battery pack. 3.
Desktop Charger Desktop Charger The Nortel WLAN Handset 2211 Desktop Charger (Figure 5) is designed to fully charge the Nickel Metal Hydride (NiMH) battery packs in approximately two hours. The charger operates in a 50° to 85° F (10° to 30° C) environment. Do not expose the charger to freezing temperatures or direct sunlight. Figure 5 The WLAN Handset 2211 Desktop Charger The charger is shipped with the appropriate power supply for the site. Place the charger on a flat, horizontal surface.
Desktop Charger Use the Desktop Charger To charge the WLAN Handset 2211: 1. Press the Power Off/End Call key to terminate any calls. The handset can be off or in standby mode during charging. 2. Place the handset, face forward, into the Desktop Charger. The red indicator light turns on. Note: The indicator light does not come on when the charger slot is empty, when the handset is not inserted properly, or when the charger has no power. 3. Charge the battery pack.
Desktop Charger detergent residue with a plain-water-dampened cloth. CAUTION Do not immerse the charger in water or other liquid. Do not pour liquids into the charger slot. The battery pack contacts on the handset can be cleaned with isopropyl (rubbing) alcohol applied with a cotton swab, cloth, or paper towel. Do not push or pull the exposed battery pack contacts. IMPORTANT! • Always use the Desktop Charger provided to charge the battery pack. Other chargers can damage the battery pack.
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Dual Charger Dual Charger The Dual Charger for the WLAN Handset 2211 (see Figure 6) fully charges the handset and one spare Nickel Metal Hydride (NiMH) battery packs in approximately two hours (each). Chargers operate in a 50° to 85° F (10° to 30° C) environment. Do not expose them to freezing temperatures or direct sunlight. Figure 6 The WLAN Handset 2211 Dual Charger The Dual Charger comes with the appropriate power supply for the site. Place the Dual Charger on a flat, horizontal surface.
Dual Charger Use the Dual Charger To charge the WLAN Handset 2211: 1. Press the Power Off/End Call key to terminate any calls. The handset can be off or in standby mode during charging. 2. Place the handset, face forward, into the Dual Charger. The red indicator light turns on. Note: The indicator light does not come on when the charger slot is empty, when the handset is not inserted properly, or when the charger has no power. 3. Charge the handset battery.
Dual Charger on. If the LED starts blinking as soon as the battery pack is inserted, remove the battery pack and reinsert it into the charger. If the LED continuously blinks during the charging process, the battery pack is unusable. Properly dispose of the unusable battery pack. 3. When charging is complete, the LED turns off. Remove the battery pack from the charger. Clean the Dual Charger Clean the Dual Charger by wiping the surface with a plain-water-dampened cloth or paper towel.
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Quad Charger Quad Charger The Nortel WLAN Handset 2211 Quad Charger (see Figure 7) fully charges four Nickel Metal Hydride (NiMH) battery packs in approximately two hours. Chargers operate in a 50° to 85° F (10° to 30° C) environment. Do not expose them to freezing temperatures or direct sunlight. Figure 7 The WLAN Handset 2211 Quad Charger The Quad Charger comes with the appropriate power supply for the site. Place the Quad Charger on a flat, horizontal surface.
Quad Charger on. If the LED starts blinking as soon as the battery pack is inserted, remove the battery pack and reinsert it into the charger. If the LED continuously blinks during the charging process, the battery pack is unusable. Properly dispose of the unusable battery pack. 3. When charging is complete, the LED turns off. Remove the battery pack from the charger. Clean the Quad Charger Clean the Quad Charger by wiping the surface with a plain-water-dampened cloth or paper towel.
Terms you should know Terms you should know Attendant A telephone operator in your organization. Autodial A telephone number programmed on the Autodial key for one-touch dialing. Call party information The display showing Call Party Name Display (CPND) information including the telephone number and name of the incoming call. The system must have CPND enabled. Desktop Charger The Desktop Charger is used to recharge the battery pack for the WLAN Handset 2211 and a spare battery pack.
Terms you should know Indicator An LCD or an LED that indicates the status of a feature by the flash, wink, steady on, or off. Interrupted dial tone A broken or pulsed dial tone, heard when you access some of the features on your handset. More... An option enabling access to the multiple layers of the soft key features. These keys are the four keys located directly below the display area. Paging tone A special tone heard when using the Radio Paging feature. You hear two beeps followed by dial tone.
Terms you should know have four programmable layers. The layers are accessed through the More... key. Special dial tone The three consecutive tones followed by dial tone that you hear when accessing handset features. Status Messages A message displayed to inform the user of important information. A right arrow appears if more than one Status Message is present.
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Index Index A Active (idle) state 21 Active (off-hook) state 21 Active (on-hook) state 21 Active call state 22 Attendant 117 Attendant Recall 74 Auto Dial 117 Autodial 67 Clean the Dual Charger 113 Clean the Quad Charger 116 Clean the Wireless Handset 25 Conferee Selectable Display 84 Conference call 83 Conference Hotline 71 D Battery packs 105 Branch Office 97 Desktop Charger 107, 108, 117 Directory Number 117 Display incoming calls 76 DN 117 Dual Charger 111, 112, 117 C E Call Forward 81 Call Join
Index H High Noise Mode 52 Hold a call 73 Hospitality features 99 I Indicator status 118 Insert the battery pack 105, 106 Internal Call Forward 82 Interrupted dial tone 118 Power off state 20 Power Off/End Call key 18, 20, 23 Power On/Start Call key 18, 21 Primary Directory Number 118 Privacy Release 95 Private Line 118 Push-to-Talk 33, 60 Push-to-Talk state 22 Q Quad Charger 115, 117 L Last Number Redial 69 Line key 19 Local mode 97 Lock the keypad 45 Low battery indicators 105 M Maid Identification
Index System Speed Call 70 T Transfer a call 73 Troubleshoot Branch Office 97 U Up, Down, and Select buttons 19 User Interface 119 User Option menu 45, 46, 52, 57, 59, 60 123
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Nortel Communication Server 1000 WLAN Handset 2211 User Guide Copyright © Nortel Networks Limited 2005 All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant. Nortel, Nortel (Logo), the Globemark, This is the Way, This is Nortel (Design mark), SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.
