Nortel Knowledge Network Meridian Digital Telephones M3901 M3902 M3903 M3904 User Guide Enterprise Voice Solutions Customer Documentation
While you are away from your desk: Call Forward 1
Contents M3900 Series Meridian Digital Telephone M3901 M3902 M3903 M3904 1 ................................................................................................. 1 ................................................................................................. 2 ................................................................................................. 3 .................................................................................................
Contents Record a Calling Party Number ............................................................. 30 Display incoming calls .......................................................................... 30 Trace a Malicious call ........................................................................... 31 Incoming calls 32 Activate Automatic Answerback ............................................................ 32 Activate Call Pickup ....................................................................
Contents Hospitality features 54 Automatic Wake-Up ............................................................................ 54 Message Registration ........................................................................... 56 Maid Identification ............................................................................... 57 Room Status ........................................................................................ 58 Telephone display 59 M3902 display .................................
Contents Directory password protection (M3904) ................................................. 74 Call Log 77 Access and use the Callers List (M3903) ................................................ 77 Access and use the Callers List (M3904) ................................................ 78 Redial List 80 Use the Redial List (M3903) .................................................................. 80 Use the Redial List (M3904) ..................................................................
Contents Analog Terminal Adapter (ATA) ........................................................... 98 External Alerter and Recorder Interface ................................................. 98 Headsets ............................................................................................. 98 Key-based Expansion Module (KEM) .....................................................
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M3900 Series Meridian Digital Telephone M3900 Series Meridian Digital Telephone There are five models in the M3900 Series Meridian Digital Telephone Portfolio. This document describes the M3901, M3902, M3903, and M3904 features and how to use them. The M3902, M3903, and M3904 are described in the main portion of this document. The M3901 is described in a separate section of this document. For information on the M3905 refer to the M3905 Call Center Meridian Digital Telephone User Guide.
M3900 Series Meridian Digital Telephone M3902 The M3902 has one Line (DN) Key, and three Programmable Soft Keys (self-labeled).
M3900 Series Meridian Digital Telephone M3903 The M3903 has two Programmable Line (DN)/Feature Keys (self-labeled) with two features or lines configured on each key. It also has four Programmable Soft Keys (self-labeled).
M3900 Series Meridian Digital Telephone M3904 The M3904, has six Programmable Line (DN)/Feature Keys (self-labeled), with two features or lines configured on each key. It also has four Programmable Soft Keys (self-labeled).
Your Telephone’s Controls Your Telephone’s Controls Use the Volume Control Bar to control the volume of the handset, headset, speaker, ringer, and handsfree. Increase the volume by pressing the right side of the bar. Lower it by pressing the left side. Goodbye Headset / / Press the Headset Key to answer a call while on the headset or to switch a call from handset or handsfree to the headset. A steady LCD indicator appearing beside a Line (DN) Key means that the feature or line is active.
Your Telephone’s Controls the Mute option is in use. The Navigation Keys allow you to scroll through Menus and lists on the display. Copy / The Copy Key copies incoming or outgoing call numbers into the Personal Directory. The Quit Key ends an active application. Pressing the Quit Key does not affect the status of the calls currently on your telephone. Quit Note: If you press the Quit Key before the Done Key you exit the Options List without saving changes.
Your Telephone’s Controls Edit The Edit Key is used to edit Directory and Callers List entries (M3904). Delete The Delete Key is used to delete entries or characters in applications. Directory/Log / The Directory/Log Key (M3904) allows you to access your Personal Directory, the Call Log (last 100 incoming calls), and the Redial list (last 20 outgoing calls). Call Log / The Call Log Key (M3903) allows you to access the Call Log (last 10 incoming calls), and the Redial list (last 5 outgoing calls).
Terms you should know Terms you should know Attendant — The attendant is a telephone operator in your organization. Call Log— The Call Log can be configured to store either unanswered or all incoming calls. These entries can be accessed through your directory menu. Call party information—When your telephone rings, the display shows Calling Line Identification (CLID) information. The system must have CLID enabled. The display module shows the phone number and name of the incoming call.
Terms you should know More... — The More Key allows access to the multiple layers of Programmable Soft Keys. These keys are the keys located below the display on your telephone. Off-hook — Off-hook is a term used to indicate that the telephone is active and ready to make a call. Your telephone’s status changes to off-hook when you pick up the handset or press a Line (DN) Key. Paging tone—Paging tone is a special tone heard when using the Radio Paging feature. You hear two beeps followed by dial tone.
Your telephone call features Your telephone call features Your network administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes ask your network administrator to provide these to you. To access a feature, you press a Feature Key, or enter a Flexible Feature Code (FFC) for the Meridian 1 or a Feature Access Code (FAC) for the Meridian SL-100.
Your telephone call features To switch from handset to handsfree: 1. Press the Handsfree Key. 2. Replace the handset. Goodbye / Connect headset to the headset jack or the handset jack depending on the headset type and the telephone you are using. To use headset: Headset 3. Press the Goodbye Key to end the call. / Press the Headset Key (M3903 and M3904). For the M3902 read the instructions that came with your recommended headset.
Your telephone call features Activate/deactivate Group listening controls The Group listening feature allows others to listen to a call through the speaker while you are speaking through the handset. This feature must be enabled by your network administrator. To activate Group listening controls: Options / 1. While on a call that you want to share with others who are present, press the Options Key. 2. Use the up and down Navigation Keys to scroll through the Options List and highlight Group listening.
Your telephone call features Select 3. Press the Select Key. Off 4. Press the Off Key to turn Group listening off. Done 5. Press the Done Key to save changes. Quit 6. Press the Quit Key to exit. To mute a group listening call: Mute Mute / / 1. Press the Mute Key. The LED flashes. 2. Press the Mute Key again to return to two way conversation. To switch from Group listening to handsfree: Hold down the Speaker Key while replacing the handset.
Your telephone call features Use the Redial list on the M3903 The Redial List records the outgoing call numbers. To access the Redial list on the M3903: / Call Log 1. Press the Call Log Key. 2. Use the up and down Navigation Keys to highlight Redial List. Redial List Select 3. Press the Select Key. To use the Redial list: 1. Use the up and down Navigation Keys to scroll through the Redial List and highlight the number you want to call.
Your telephone call features 2. Use the up and down Navigation Keys to highlight Call Log (Redial List). Call Log (Redial List) Select 3. Press the Select Key. To use the Redial List: 1. Use the up and down Navigation Keys to scroll through the Redial List and highlight the number you want to call. Note: If you are calling an external or long distance number, be sure that the appropriate access codes are included. Dial 2. Press the Dial Key.
Your telephone call features To edit a predial number: 1. Without selecting a Line Key, dial the number. 2. Use the left and right Navigation Keys to move the cursor and edit the number if necessary. Note: If you are calling an external or long distance number, be sure that the appropriate access codes are included. 2498 3. When you have made the necessary changes to the number, press a Line (DN) Key to call the number. Note: You cannot use the Predial feature if the Live dial pad feature is active.
Make a call Make a call This section describes features that you can use when you make a call. There are several ways to make a call from your M3900 Series Meridian Digital Telephone. To make a call from your telephone, use the features described in this chapter. To make a call: 1. Lift the handset. or or Press the Line (DN) Key. 2498 or or Press the Handsfree Key.
Make a call Make a call while on-hook To make a call while on-hook, leave the handset in the cradle while you dial a number. To dial on-hook: 2498 1. Press a Line (DN) Key. 2. Dial the number when you receive dial tone. 3. Lift the handset when the called party answers. If you are on handsfree, begin to talk. Make a call with the dial pad 1. Lift the handset. 2. Dial the number. Auto Dial Auto Dial lets you dedicate a feature key to a specific telephone number.
Make a call 2. Press the configured Auto Dial Key. The number appears on the display. AutoDial To store an Auto Dial number: 1. Press the Auto Dial Key, without lifting the handset. AutoDial 2. Dial the number to be stored on the Auto Dial Key. 3. Press the Auto Dial Key again. The number is stored on the key. AutoDial Note: To change the key label “AutoDial”, select Change feature key label from the Options List menu. Please see “Change a Feature Key label” on page 62 for detailed instructions.
Make a call To call a Ring Again party when you receive notification: When the number you want to reach is available, or the person has re-used their set, you hear the Ring Again tone. 1. Lift the handset, you receive dial tone. RingAgn 2. Press the Ring Again Key. To cancel Ring Again before notification: Press the Ring Again Key a second time before hearing the notification tone. RingAgn Redial last number called Last Number Redial allows you to automatically redial the last number you dialed.
Make a call Use Speed Call Speed Call allows you to automatically dial frequently called telephone numbers by entering a one, two, or three digit code. See your network administrator to determine the capacity of your Speed Call list. A telephone designated as a Speed Call Controller can program or edit the Speed Call list. This feature must be enabled by your network administrator. To store or change a Speed Call number: SpcCtlr 1. Press the Speed Call Controller Key.
Make a call Make a System Speed Call System Speed Call allows you to make a call by dialing Speed Call codes which may override your telephone’s class of service restrictions. The System Speed Call feature is set up on the system by your network administrator. It is a speed dial number that is common to many users, therefore it is set up on the system not on your individual telephone. To make a System Speed Call: 1. Lift the handset. SScCtlr or SScUser 2.
Make a call Make an Intercom call The Intercom feature connects a group of people together through an Intercom Key. You can use the Intercom feature to call a member of your intercom group by pressing a code assigned to each member of the group. The intercom group must be set up by your network administrator. To make an Intercom call: 1. Lift the handset. Intercom 2. Press the Intercom Key. 3. Dial the one or two digit code for the intercom group member you wish to call.
Answer a call Answer a call When you receive an incoming call, your telephone rings and the LCD indicator flashes. To answer a call: Lift the handset. or or Press the Handfree Button located on the left side of the handset (M3902, M3903, and M3904). or or or Press the Line (DN) Key beside the LCD indicator as it flashes. or 2498 Headset 24 / Press the Headset Key when using a headset.
While on an active call While on an active call This section describes features that you can use while on an active call. Place a call on Hold Use the Hold feature when you are on the line with one party and a second call comes in on a second line. You can answer the second call and retain the original call by putting it on Hold. To place a call on Hold: / Hold Press the Hold Key. The LCD indicator flashes beside the line on hold.
While on an active call 2. Dial the number where you are transferring the call. Trans 3. When you hear the ring or a person answers, press the Transfer Key to complete the call transfer. or Transfer / The LCD indicator goes from steady on to off. To go back to the original call, if the transfer is incomplete: If the person you called is not available: Press the Line (DN) Key next to the LCD indicator, to reconnect to the original call.
While on an active call Trans or 3. Press the Transfer Key again. or Replace the handset before the extension answers. This starts the recall timer. Note 1: On the Meridian SL-100, do not press the Transfer Key again; replace the handset before the extension answers. Meridian SL-100 uses the Blind Transfer Recall feature. Note 2: If the transfer is complete, the recall timer stops. If the transferred call is not answered, your telephone rings: 1. Lift the handset. Trans 2.
While on an active call Goodbye / 2. Press the Goodbye Key. The caller remains connected to the attendant. Note: On the Meridian SL-100, the Attendant Recall Key is not available; use the Transfer Key to connect a call to the attendant. Use Call Park Call Park allows a call to be held temporarily and retrieved from any telephone. You can park an incoming call and page the called party. When you use Call Park you do not tie up a line.
While on an active call To park a call using the SPRE code or FFC/FAC: Trans or Conf 1. Press the Transfer Key or press the Conference Key. 2. Dial the SPRE code followed by ‡⁄ or, dial the Call Park FFC (Meridian 1), or the Call Park FAC (Meridian SL-100). 3. If you do not want the System Park DN or your own DN, Dial a DN where you want to park the call. Trans or Conf 4. Press the Transfer Key or press the Conference Key. Note: On the Meridian SL-100, press the Transfer Key.
While on an active call Record a Calling Party Number Calling Party Number allows you to record a caller’s number, for accounting purposes, while on an established call. To record a caller’s number: CParty 1. While on an active call, press the Calling Party Key. Enter number appears on the display. 2. Dial the calling party’s telephone number. CParty 3. Press the Calling Party Key.
While on an active call Trace a Malicious call Malicious Call Trace provides a way for you to trace nuisance calls within your system. To use Call Trace while you are on a call: Press the Call Trace Key. CallTrace Note: On the Meridian SL-100, press the Malicious Call Hold (MCH) Key. To use Call Trace if you do not have a trace button: Trans or Conf 1. Press the Transfer Key or the Conference Key. Note: On the Meridian SL-100, press only the Transfer Key. p 2498 2.
Incoming calls Incoming calls This section describes features that you can use with incoming calls. Activate Automatic Answerback When Automatic Answerback is active, your set automatically answers in handsfree mode after one ring. Note: When Automatic Answerback is active, calls do not forward to your voice message service. To use Automatic Answerback: AutoAns Press the Automatic Answerback Key. To deactivate Automatic Answerback: AutoAns 32 Press the Automatic Answerback Key.
Incoming calls Activate Call Pickup Call Pickup allows you to pick up a call from any telephone in the same Pickup Group or another Pickup Group. To answer a call in your own Call Pickup Group: 1. Lift the handset. Pickup 2. Press the Pickup Key. To answer an incoming call in another Call Pickup Group: 1. Lift the handset. GrpPickup 2. Press the Group Pickup Key. 3. Dial the Pickup Group number of the telephone that is ringing. Note 1: The network administrator assigns the Pickup Group code.
Incoming calls Use Call Waiting Call Waiting puts your current call on hold, while you answer an incoming call. Example: The attendant routes an outside call to you while you are on an existing call. Call Waiting allows you to recognize the call and respond to it. This feature must be enabled by your network administrator. To answer an incoming call while on another call: Hold / 1. Press the Hold Key when you hear the tone. The Call Waiting status icon appears in the display. 2.
While you are away from your desk While you are away from your desk This section describes features that you may wish to use when you are away from your desk. Forward calls Call Forward allows you to direct your calls to ring at another DN. If the telephone is in the process of ringing, you cannot forward that call. To forward your calls or change the forward number: Forward 1. Press the Forward Key. 2. Dial the DN where you want to forward your calls. Forward 3. Press the Forward Key.
While you are away from your desk 2. Dial the DN where you want to forward your calls. IntForward 3. Press the Internal Call Forward Key. Receiving a call: To cancel Internal Call Forward: IntForward Press the Internal Call Forward Key. To reinstate Internal Call Forward to the same number: IntForward IntForward Press the Internal Call Forward Key twice. Note: The Meridian SL-100 uses Call Forward Busy/Don’t Answer Internal/External Feature.
While you are away from your desk To activate Remote Call Forward: 1. Lift the handset. 2. If you call from a telephone outside the system, first dial your direct system access number and wait for dial tone. 3. Dial the Remote Call Forward FFC to activate the feature. 4. Dial your Electronic Lock password. Note: Refer to “Secure your telephone” on page 38. 5. Dial your DN. You get a dial tone before you dial your number. 6. Dial the number where you want to forward your calls.
While you are away from your desk 4. Dial your Electronic Lock password. 5. Dial your DN. You get a dial tone before you dial your number. £ 6. Press the £ Key. Secure your telephone You can Secure (lock) your telephone with a password so that no one can make calls from your office. The lock consists of a password which you may change. To lock your telephone: 1. Lift the handset. 2. Dial the Lock Flexible Feature Code (FFC) and your Electronic Lock Password.
While you are away from your desk To change your password: 1. Lift the handset. 2. Dial the Password Change Flexible Feature Code (FFC) and your current password. Dial your new password twice (for verification). Goodbye / 3. Press the Goodbye Key. Note 1: This feature is not available on the Meridian SL-100. Note 2: You cannot change your password from a remote set.
Talk with more than one person Talk with more than one person This chapter describes features which allow you to talk with more than one person at the same time. Set up a Conference call You can set up a Conference call for three (or six) people, this includes yourself. Contact your network administrator to find out the maximum number of people you can join in a conference on your system. To set up a conference call: Conf 1. Press the Conference Key while you are on a call.
Talk with more than one person Conf 3. Press the Conference Key again. The person on hold joins your conversation. Selectable Conferee Display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call. This feature is not available on the Meridian SL-100 system. To view active conferees: ConfSelDsp 1. While on a conference call, press the Conferee Selectable Display Key.
Talk with more than one person Goodbye / 3. Press the Goodbye Key. If configured the Conference Count Display returns and is updated to reflect the revised total count of conferees. The LCD indicator tuns off. Use Group Call Group Call automatically calls members of a predefined group, one at a time, until they all answer. Ask your network administrator for details on how to create a conference call group. Note: On the Meridian SL-100, use the Preset Conference feature for group calls.
Talk with more than one person Note 1: If you are on a call and you receive three short tones, this is the notification of a group call on your DN. Note 2: If you are on a call on another telephone in your group, you receive a long tone through the handset or speaker. Note 3: You do not get a notification of a group call if you are already on a conference or group call. To end a Group Call: Goodbye / Press the Goodbye Key.
Work without interruption Work without interruption This chapter describes features that provide you with uninterrupted work time. Activate Make Set Busy Make Set Busy allows you to make your telephone appear busy to all callers. To activate Make Set Busy: MakeSetBsy Press the Make Set Busy Key. To deactivate Make Set Busy: MakeSetBsy 44 Press the Make Set Busy Key a second time to deactivate the feature.
Additional Call Features Additional Call Features Auto Dial Transfer Feature Auto Dial Transfer allows you to use your Auto Dial Key to transmit digits to the central office after a Trunk Switchhook Flash. You must be on a central office/exchange (CO) trunk call from or to a CO which offers Centrex or exchange line-type features. To use Auto Dial Transfer when you pick up an incoming trunk call: CentrexSHF 1. Press the Centrex Switchhook Flash Key and wait for interrupted dial tone. AutoDial 2.
Additional Call Features Call Page to make an announcement Call Page allows you to make an announcement over the page system. To make a page call, dial the page trunk access code. Note: When the Page Key is used on an attendant console it overrides the telephones; the telephones are disconnected and must re-access the page trunk. To connect to the page system: 1. Lift the handset. 2. Dial the page trunk access code. The connection to the page system is complete. 3. Make your announcement.
Additional Call Features Charge a call or Forced Charge a call Call Charge allows you to charge a call to a specific account. Forced Charge allows you to charge long-distance calls from a telephone restricted to local calls. Note: On the Meridian SL-100, the account code allows a user to enter a billing number. If the account code is required, the user is prompted to enter a code by a tone after the telephone number is dialed.
Additional Call Features To charge a call to an account when you transfer a call: Trans Charge or 1. Press the Transfer Key. The call is on hold. 2. Press Charge Key or dial the SPRE code followed by fi or, dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. After you receive dial tone dial the number to where the call is to be transferred. Trans 5. Press the Transfer Key when you hear the telephone ring.
Additional Call Features Enhanced Override Feature Enhanced Override allows you to override an active call after you have attempted a Forced Camp-on. Use Enhanced Override when you make either a simple call or a consultation call (i.e., place a call on hold and call another party). To use Enhanced Override: 1. Dial a telephone number and receive a busy signal. 2. Press the Override Key or dial the Override FFC to initiate a Forced Camp-on.
Additional Call Features To use Forced Camp-on: 1. Dial a telephone number and you receive a busy signal. 2. Press the Override Key, or dial the Override FFC on the Meridian 1 or the Override FAC on the Meridian SL-100, to initiate a Forced Camp-on. Override Note: The person you called hears a tone, and you hear ring/ringback signal or busy/engaged signal (depending on the options chosen). You are now camped-on to the number you dialed. 3.
Additional Call Features 2. Press the Override Key, or dial the Override FFC on the Meridian 1 or the Override FAC on the Meridian SL-100. Override The people on the call in progress receive a tone for approximately one second; the feature connects the three of you together. A short tone repeats every sixteen seconds. To end the connection: Goodbye / Press the Goodbye Key. Privacy Release Feature Privacy Release allows one or more people who share your DN to join your call.
Additional Call Features 2. Dial the Radio Page FFC. You receive page dial tone. 3. Dial the number of the party you want to page. After you dial, you receive a ringback tone. Note 1: The person you paged uses any telephone to enter a Radio Page Answer code, plus their own DN. This action connects you and the person paged. Note 2: If your call goes unanswered for a preset time period, you receive a continuous high pitched tone then silence. Press the Goodbye Key.
Additional Call Features If the Radio Page system is set up to function in “Meet - me” mode, you can answer the page call from any telephone. You can connect to the person who paged you. 1. Lift the handset. 2. Dial the Radio Page Answer FFC. You receive page tone. 3. Dial your own DN. You connect to the page caller. You receive a steady high-pitched tone, letting you know the caller has hung up. Voice Call Feature You page another person or make an announcement through someone else’s telephone speaker.
Hospitality features Hospitality features These hospitality features are intended for hotel operations use. Note: With the exception of Automatic Wake-Up, hospitality features are not available on the Meridian SL-100. Automatic Wake-Up Although normally used as a hotel feature, Automatic Wake-Up may be useful to business users who require a timed reminder call feature. From your telephone you may program the Meridian 1 system to automatically place a call to you at a predetermined time.
Hospitality features Goodbye / 3. Press the Goodbye Key. Note: On the Meridian SL-100, after you enter the FAC, you receive a confirmation tone. To verify the time for the wake-up call: 1. Lift the handset. 2. Dial the Wake-Up Verify FFC. 3. Dial the wake-up time in a 24 hour time format (hhmm). If it is correct, you receive a confirmation tone. Note: This feature is not available on the Meridian SL-100.
Hospitality features Message Registration Message Registration allows you to read, change, or reset meters that log your hotel telephone calls. To read meters: 1. Press the Message Registration Key. MsgReg 2. Dial the room Directory Number (DN). 3. Press the Message Registration Key. MsgReg To change a meter: 1. Press the Message Registration Key. MsgReg 2. Dial the room Directory Number (DN). 3. Dial the correct meter count. • 4. Press the • Key. 5.
Hospitality features Maid Identification Maid Identification makes it easier to keep track of which maids clean which rooms. The maid enters the information from the telephone in each room. To enter cleaning status: RoomStatus 1. Press the Room Status Key. 2. Dial the Directory Number (DN) for the room for which the cleaning status is being changed. 3.
Hospitality features Room Status Room Status lets you read the status of a room using the display. To read the status of a room: RoomStatus 1. Press the Room Status Key. 2. Dial the Directory Number (DN) for the room. The DN is displayed followed by a two digit code.
Telephone display Telephone display This section summarizes the display features of the M3902, M3903, and the M3904. Idle display is shown in the following figures. M3902 display The M3902 display gives call status and feature information.
Telephone display M3904 display The upper portion of the display on the M3904 gives call status information, the lower display area is a three line feature information display. Line/Feature Key Status Display ConfSelDsp AutoDial Intercom 2639 2637 Feb 20 5:48 P NORTEL NETWORKS Date/time display Call party info Feature Status info Options info Directories info 5 New callers Trans Quit Conf Forward More...
Options List Options List The Options List (available on the M3902, M3903, and M3904) allows you to customize certain characteristics of your phone.
Options List Select a language The display is available in multiple languages. After you select Language. . . from the Options List menu, 1. Use the Navigation Keys to highlight the desired language (e.g., German). Deutsch Select 2. Press the Select Key. Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Change a Feature Key label You can change the name on the Programmable Line (DN)/Feature Keys (self-labeled).
Options List 5. Press the Dial Pad Key that is printed with the first letter in your new label. Press the key until the correct character appears. Case 6. Use the Case Key to change the case of the letter, as needed. 7. Press the right Navigation Key once to move the cursor (so you can enter the next letter) when the desired letter appears. 8. Repeat steps 4, 5, and 6 until you have changed the entire label. Press the Done Key to save changes. Press the Quit Key or Options Key to exit.
Options List Adjust Screen contrast The Screen contrast option allows you to adjust the contrast of the display on your telephone. After you select Screen contrast from the Options List menu; Lower From the Contrast screen, press Lower to decrease the display contrast level. or Higher or Press Higher to increase the display contrast level. Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Adjust volume Note: After you select Volume adjustment. . .
Options List Choose Ring type The Ring type option allows you to choose from among the various ringing sounds available for your telephone model. After you select Ring type. . . from the Options List menu; 1. Use the Navigation Keys to scroll through the list of ring types. Ring type 3 Play 2. Press the Play Key to sample a ring tone. Select 3. Press the Select Key to activate the desired ring type (M3903 and M3904). Press the Done Key to save changes. Press the Quit Key or Options Key to exit.
Options List Use Live dial pad The Live dial pad option (available on the M3094) allows you to press any dial pad key to automatically access a dial tone. After you select Live dial pad from the Options List menu; On From the Live dialpad screen, press the On Key to turn on Live dial pad. or Off or Press the Off Key to turn off Live dial pad. Press the Done Key to save changes. Press the Quit Key or Options Key to exit.
Options List Set up area code Using the Area code set-up option (available on the M3904) causes the Callers List and Calling Line ID (CLID) display show the number/extension followed by the area code/prefix in parenthesis. This makes it easier to identify local calls and internal calls. You can define up to three codes.
Options List Enable Key click The Key click option causes the handset or speaker to produce a clicking sound when you press the telephone keys. After you select Key click enable from the Options List menu; On From the Key click screen, press the On Key to turn on Key click. or or Off Press the Off Key to turn off Key click. Press the Done Key to save changes. Press the Quit Key or Options Key to exit.
Options List Activate Headset port external alerter When the Headset port external alerter option (available on the M3904) is activated, it supports a visual or audible alerter and/or recorder device. This device plugs into the Headset port, which is located on the bottom of the telephone. After you select Headset port ext alerter from the Options List menu; On or Off From the Ext alerter screen, press the On Key to turn on Headset port external alerter.
Options List Set On-hook default path The On-hook default path option (available on the M3903 and M3904) automatically opens the voice path on either the Headset or on Handsfree when you press a Line (DN) Key. After you select On hook default path from the Options List menu; From the On hook path menu, use the Navigation Keys to highlight and select either: Handsfree selected or Headset selected Handsfree selected or Headset selected Press the Done Key to save selection.
Options List Control Group Listening The Group Listening feature enables you to talk on the handset to one party while other people listen to the conversation on your telephone’s speaker. The network administrator must enable this feature. After you select Group listening from the Options List menu; On From the Group listening screen, press the On Key to turn on Group listening. or or Off Press the Off Key to turn off Group listening. Press the Done Key to save changes.
Directory display and navigation Directory display and navigation M3903 Directory display and navigation The M3903 information display shows one item at a time. Use the Navigation Keys to scroll through the list. When the item you want appears, press the Select Key. The figure below shows the status once you log into the directory. The M3903 has a Call Log and Redial list. It does not have a Personal Directory.
Directory display and navigation M3904 Directory display and navigation With the M3904’s display, you can view three lines of information. The figure below shows the status once you log into the directory. 01 Directories Personal Directory Call Log (Callers List) Call Log (Redial List) Select Quit Copy 553-9080 Access your Call Log, Redial List, or Personal Directory (M3904) To access the M3904 Directory/Log: Directory/Log / 1. Press the Directory/Log Key. 2.
Directory display and navigation Directory password protection (M3904) You can password protect your Personal Directory, Callers List, and Redial list on the M3904. If password protection is activated, you will be asked to enter your password each time you press the Directory/Log Key. To enable password protection: Directory/Log / 1. Press the Directory/Log Key. 2. From the Directories menu, use the Navigation Keys to highlight Password Administration. Password Administration Select 3.
Directory display and navigation Enter Done Quit or Directory/Log 9. Press the Enter Key. 10. Press the Done Key to save changes. 11. Press the Quit Key or the Directory/Log Key to exit. / To disable Personal Directory password: Directory/Log / 1. Press the Directory/Log Key. 2. Dial the password. Enter 3. Press the Enter Key. 4. Use the Navigation Keys to highlight Passw ssword Administration. Password Administration Select 5. Press the Select Key.
Directory display and navigation Done Quit or Directory/Log 76 / 8. Press the Done Key to save changes. 9. Press the Quit Key or the Directory/Log Key to exit.
Call Log Call Log The Call Log (available on the M3903 and M3904) records the name and number of incoming and outgoing calls and can be password protected on the M3904. You can activate Call Log to record all calls, record only the unanswered calls, or record no incoming calls. The Callers List stores incoming calls, and the Redial List stores outgoing calls in order of date and time received/made. The oldest call is stored at the top of the list. The newest call is stored at the bottom of the list.
Call Log To make a call from the Callers List: 1. Use the Navigation Keys to scroll through the Callers List and highlight the number you want to call. Note: If you are calling an external or long distance number, you will need to edit the number to add the access codes required by your system to make an external or long distance call. 2498 Dial 2. Press the Dial Key to call the number selected. You leave the Callers List when you make the call.
Call Log New or Old 4. Press the New Key to go to the top of the new calls list. or Press the Old Key to go to the top of the old calls list. To make a call from the Callers List: 1. Use the Navigation Keys to scroll through the Callers List and highlight the number you want to call. Note: If you are calling an external or long distance number, you will need to edit the number to add the access codes required by your system to make an external or long distance call. 2498 Dial 2.
Redial List Redial List The Redial List (available on the M3903 and M3904) records your last 20 (M3904) or 5 (M3903) outgoing calls and can be password protected on the M3904. On the M3904, you can copy these numbers to your Personal Directory. Use the Redial List (M3903) To access your Redial List: / Call Log 1. Press the Call Log Key. 2. Use the Navigation Keys to highlight Redial List. Redial List Select 3. Press Select. 4.
Redial List 2. Use the Navigation Keys to highlight Call Log (Redial List). Call Log (Redial List) Select 3. Press Select. 4. Use the Navigation Keys to scroll through the Redial List and highlight the number you want to call. 2637 Note: If you are calling an external or long distance number, be sure that the appropriate access codes are included. Dial 5. Press the Dial Key. Your call is automatically dialed and you exit the Redial list.
Use the Personal Directory Use the Personal Directory The Personal Directory (available on the M3904) provides a personalized directory of names and telephone numbers. The Personal Directory allows you to add, delete, search, and edit entries and can be password protected. The Personal Directory holds up to 100 entries (an entry is one name and one telephone number). You can add a directory entry by copying the entry from your Callers List or Redial List.
Use the Personal Directory ¤¤¤ ›› ‡‡‡ ››› ‡‡‡‡ 2. Press the dial pad key with the desired letter repeatedly until that letter appears on the display. 3. Press the right arrow key to go to the next letter. Note: The cursor automatically advances to the next position, if a different-from-last key is pressed, or after a short pause. Next 4. Press the Next Key. To enter the number: 1. Use the dial pad to enter the telephone number associated with the name entered above.
Use the Personal Directory Add an incoming call / Copy Dirctry Next or Clear Next 1. Press the Copy Key. The displays shows the message Copy to. 2. Press the Directory Key. 3. Press Next to copy the incoming call without editing the name. Edit the number, if required (see note for step 4) and go to step 5. or Press Clear to make changes to the name before saving. Add the name using the dial pad, Delete, and Case Keys as needed. 4. Press the Next Key.
Use the Personal Directory Add an outgoing call 1. Use the dial pad to enter the complete number of the other party. Note: If you are dialing an external or long distance number, be sure to include the access codes required by your system to make an external or long distance call. 2. Lift the handset. Copy / Dirctry 3. After the person you called answers, press the Copy Key. The displays shows Copy to. 4. Press the Directory Key. 5. Add the name, using the dial pad, Delete, and Case Keys as needed.
Use the Personal Directory Delete or edit a Personal Directory entry To delete a Personal Directory entry: 1. Use the Navigation Keys to highlight the entry you want to edit or delete. Delete Yes 2. Press the Delete Key to delete the currently highlighted entry in your Personal Directory. 3. Press the Yes Key to confirm the deletion. To edit a Personal Directory entry: Edit 1. Press the Edit Key to change the telephone number or name. 2.
Use the Personal Directory Delete your Personal Directory To delete your Personal Directory: DelList 1. Press the Delete List Key. The message Delete all entries? appears. Yes 2. Press the Yes Key if you want to delete all the entries in your Personal Directory. or or No Press the No Key if you want to return to the top of the Personal Directory with no changes made. Quit or 3. Press the Quit Key or the Directory/Log Key to exit.
Use the Personal Directory Use Card View The Card View feature provides additional information about the Personal Directory entry. To look at the Card View: 1. Highlight the name. 2. Press the right Navigation Key. To dial from the Card View: 1. Use the Navigation Keys to show the name and number of the currently selected entry in the Card View.
Use the Personal Directory 3. Use the dial pad to enter the first letter of the name your are seeking. For example, press the ¤ key twice to go to the first entry that begins with the letter “B”. Copy a number from the Redial List You can copy a number from the Redial List to the Personal Directory. To copy a number from the Redial List: 1. Use the Navigation Keys to highlight the name or number in your Redial List that you want to copy to your Personal Directory.
M3901 Feature Operation M3901 Feature Operation M3901 is a one line telephone. The M3901 operates in a different way than the other M3900 series Digital Telephones. This section explains in some detail the M3901 operation. The M3901 supports five programmable features. You activate the features when you press the M3901 Feature Key and a dial pad number key for that feature. Your system administrator programs the features for your telephone.
M3901 Feature Operation Line (DN) Key To use the Line (DN) Key to make a call: Line 1. Press the Line (DN) Key and dial the telephone number. / or or Lift the handset. The Line (DN) Key is automatically selected. 2. Dial the telephone number. Volume Control Bar Use the Volume Control Bar to raise or lower the volume on the ringer or handset.
M3901 Feature Operation Use a programmed feature or an Auto Dial Your network administrator may configure up to five features for your telephone. To access a feature requires that you to press the Features / Fx Key and a Dial Pad Number Key assigned to the feature. After you press the Feature Key, you have 30 seconds to press a Dial Pad Number Key or the process ends. Press the Features / Fx Key and the £ Key to turn an active feature off. To activate a feature: Features / Fx 1.
M3901 Feature Operation Features / Fx 4. Press the Features Key. 5. Press the Dial Pad Number Key for the Auto Dial position you just programmed. Use Auto Dial 1. Lift the handset. Features / Fx 2. Press the Features Key. 3. Press the Dial Pad Number Key for the Auto Dial position assigned to the number you want to call. The number dials automatically. Use Speed Call To store a Speed Call Entry: Features / Fx 1. Without lifting the handset, press the Features Key. 2.
M3901 Feature Operation 6. Press the Dial Pad Number Key for the Speed Call Controller feature. To make a Speed Call: 1. Lift the handset. Features / Fx 2. Press the Features Key. 3. Press the Dial Pad Number Key for the Speed Call Controller feature or the Speed Call User feature. 4. Dial the Speed Call code of the number you want to call. The Speed Call feature automatically dials the number.
M3901 Feature Operation 6. Press the Dial Pad Number Key for the Transfer feature. Note: On the Meridian SL-100 use steps one to three then hang up. If you continue, a three way conversation is established. Use Conference Call feature To add another party to an established call follow these steps: To use the Conference Call feature: Hold 1. Press the Hold Key to put the active call on hold. / Note: The previous step is not required if the Automatic Hold feature is active. Features / Fx 2.
M3901 Feature Operation Activate Ring Again If you receive a busy tone or no answer when you try to reach someone in your private network, Ring Again gives you audible tone notification when that person is available or has used their telephone. The Ring Again feature allows you to automatically redial the number. To activate the Ring Again feature: 1. Dial a number and receive a busy tone or no answer. Note: The Meridian SL-100 supports Ring Again on busy tone only. Features / Fx 2.
M3901 Feature Operation Make a call To dial a number while on-hook: Line / 1. Press the Line (DN) Key. 2. Dial the number. 3. Lift the handset and speak when the party answers. To use handset and dial number: 1. Lift the handset, the telephone automatically selects the Line (DN). 2. Dial the telephone number. Receive a call To receive a call: Lift the handset when the telephone rings and begin to talk.
Accessories for the M3900 Series telephones Accessories for the M3900 Series telephones Optional items are available for use with your M3900 Series Digital telephone. Please contact your System Administrator for additional details. Note: Wall attachment is available for all four models. Accessory Connection Module (ACM) The Accessory Connection Module provides the interface for adding the Analog Terminal Adapter, External Alerter and Recorder Interface, and Meridian Communication Adapter.
Flexible Feature Codes/Feature Access Codes Meridian 1 Flexible Feature Codes (FFCs) Radio Paging Lock Radio Paging Access Unlock Radio Paging Answer Call Pick Up Call Park DN Pick Up Electronic Lock Password Change Group Pick Up Maid ID Remote Call Forward Activate Wake-Up Request Remote Call Forward Verify Wake-Up Verify Remote Call Forward Deactivate Wake-Up Cancel Trace 99
Flexible Feature Codes/Feature Access Codes Meridian SL-100 Feature Access Codes (FACs) 100 Account Code Make Set Busy (MSB) Anonymous Caller Rejection (ACRJ) Malicious Call Hold (MCH) Automatic Callback (ACB) Paging access code Automatic Recall (AR) Random Make Busy (RMB) Busy Override Secondary MADN Call Forwarding (CFMDN) Call Forward Busy/Don’t Answer - Internal/External Selective Call Forward (SCF) Customer Originated Trace (COT) SIM Ring Directory Call Park (DCPK) System Call Park D
Index A access the Personal Directory 82 accessories 98 Accessory Connection Module (ACM) 98 account code 47 Analog Terminal Adapter (ATA) 98 announcement 46, 53 Area code setup 67 attendant 8 Attendant Recall 27 Auto Dial 18, 45, 92, 93 display number 18 Auto Dial Transfer 45 Automatic Answerback 32 Automatic Hold 94, 95 Automatic Wake-Up 54 B busy 44 Busy Override 50 buzz 45 C Call Charge 47 Call Detail Recording 47, 48 Call Forward 35 Call Fowarding Remote FAC 36 call hold 25 Call indicator light 69 Ca
Index DN 8 Done Key 6, 61 E Edit Key 7 Electronic Lock 38 Electronic Lock password 37, 38 Enhanced Override 49 External Alerter and Recorder Interface 98 F Feature Access Code (FAC) 8, 33, 36 Feature Access Codes (FAC) 100 Feature Activation Code (FAC) 10, 29, 36, 50, 54 Feature Activation Indicator (FAI),M3901 97 Feature Key change label 62 feature operation M3901 90 Features Key, M3901 91 Fixed Keys 8 Flexible Feature Code (FFC) 8, 10, 29, 37, 38, 47, 48, 50, 54, 99 Forced Camp-on 49 forward calls all c
Index Navigation Keys 6, 61 Options Key 6, 61 Primary Directory Number (PDN) Key 6 Programmable Line (DN)/Feature Key 7, 62 Programmable Soft Keys 7 Quit Key 6, 61 Select Key 61 Shift Key 7 Volume Control Bar 5, 91 L language selection 62 Last Number Redial 20 Line (DN) Key 1, 2, 5, 31, 91 Line Key 6 live dial pad 66 Lock FFC 38 M M3901 feature operation 90 fixed keys 90 key layout 1 M3901 Features Auto Dial 92, 93 call status indication 97 Call Transfer 94 Conference 95 Feature Activation Indicator (FAI)
Index P page 46, 51 “Meet - me” page 51 paging tone 9 park 28 password directory 74 Personal Directory 9, 74, 82, 89 Card View 88 delete directory 87 delete entries 86 edit entries 86 make calls from directory 87 search 88 pickup 33 Predial 15 preferred name match 66 Preset Conference 42 Primary Directory Number (PDN) 9 Primary Directory Number (PDN) Key 6 Privacy Release 51 Private Line 9 Programmable Line (DN)/Feature Key 3, 4, 7, 62, 63 Programmable Soft Keys 2, 3, 4, 7 Q Quit Key 6, 61 R Radio Page 5
While you are away from your desk: Call Forward 1
Title to and ownership of Meridian SL-1 software shall at all times remain with Nortel Networks. Meridian SL-1 software shall not be sold outright and the use thereof by the customer shall be subject to the parties entering into software agreements as specified by Nortel Networks. Information contained in this document is subject to change.
