System Overview BCM50 2.0 Business Communications Manager Document Status: Standard Document Number: NN40020-200 Document Version: 01.
Copyright © 2005–2006 Nortel Networks, All Rights Reserved The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.
Contents 3 Contents Chapter 1: Getting started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Hardware inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 BCM50 capabilities aligned with BCM 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Proactive Voice Quality Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Ad-Hoc conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1 Getting started About this guide This system overview gives a high-level understanding of the core capabilities and features of the Business Communications Manager 50. In addition, it indicates what capabilities and features are not supported with the BCM50. Audience This overview is for installers, network administrators, and anyone else who is interested in the BCM50. Acronyms Following is a list of acronyms used in this guide.
Chapter 1 Getting started Acronym Description GASI Global Analog Station Interface GASM Global Analog Station Module GATI Global Analog Trunk Interface GATM Global Analog Trunk Module GNPS Global Network Product Support GNTS Global Enterprise Technical Support ICCL ISDN Call Connection Limit IP Internet Protocol KEM Key Expansion Module LAN CTE Local Area Network Computer Telephony Engine MBM Media Bay Module MCDN Meridian Customer Defined Network MIB Management Information Ba
Getting started Chapter 1 Acronym Description VoIP Voice over Internet Protocol VPIM Voice Profile for Internet Mail 7 Related publications This section provides a list of additional documents. To locate specific information, you can refer to the Master Index of BCM50 Library.
Chapter 1 Getting started In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, go to the following Web site to obtain the phone number for your region: www.nortel.com/callus Getting Help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: www.nortel.
Chapter 2 System Overview Business Communications Manager 50 (BCM50) 2.0 includes a software upgrade as well as new platform options with integrated Basic Rate Interface (BRI) trunks and new router hardware, which is introduced to meet the European Union (EU) requirement. BCM50 achieves: • • • BCM 4.
Chapter 2 System Overview BCM50 hardware BCM50 is available in six configurations: • BCM50: The compact main unit, suitable for networks where integrated data-routing capability is not required or networks that already have an IP network. • BCM50a: Includes an ADSL router and an extra expansion port. • BCM50e: Includes an integrated Ethernet router and an extra expansion port. • BCM50b: Includes an integrated Dual ISDN S/T BRI. • BCM50be: Includes an Ethernet router and a Dual ISDN S/T BRI.
System Overview Chapter 2 11 The wallmount bracket is an inexpensive bracket designed for mounting the BCM50 or expansion unit to a wall, see “Mounting kits” on page 19 for more information. An optional wiring card which provides RJ-45 connectors for all main unit trunk and station interfaces is also available for use with the wallmount bracket. The rackmount shelf is an inexpensive shelf designed for mounting a maximum of four BCM50 systems into a standard 19-inch rack.
Chapter 2 System Overview BCM50 physical interfaces The BCM50 interfaces are designed so that you do not need additional hardware. See Figure 1 for a graphical representation of the BCM50 interfaces. Your BCM50 comes with these interfaces: • • • • • • • • Twelve digital station ports that support the complete line of Business Series Telephones. These ports are accessible through the front pane RJ-21 connector and are enabled through keycodes. Four Analog Loop Supervised Trunks.
System Overview Chapter 2 13 IP telephony features BCM50 offers the complete range of IP telephony features currently provided in the Business Communications Manager product line: • • • • • • • G.711 and G.729 codecs echo cancellation H.323 IP trunking and MCDN over H.323 SIP and SIP proxy MCDN SIP trunking Gatekeeper T.
Chapter 2 System Overview The following features make BCM50a and BCM50e attractive for small sites that want to become Internet-capable and multi-site enterprises with many small sites. Until now, however, these sites could not be part of the corporate WAN because of the high cost of traditional WAN connectivity and managed service.
System Overview Chapter 2 15 BCM50e The BCM50e in Figure 2 provides call processing and data-routing features and is suitable for networks that require datarouting capability using an integrated Ethernet router. The WAN interface port provides 10/100 Ethernet with autosensing and autopolarity. If you have existing or alternative WAN access technology, you can still benefit from the VoIP features of the BCM50.
Chapter 2 System Overview • • • • • RFC 1483 Multi-protocol over AAL5 RFC 2365 PPP over AAL5 RFC 2516 PPPoE Traffic-shaping UBR, CBR ATM forum UNI 3.1/4.0 PVC (minimum 5 PVCs) BCM50b, BCM50ba, and BCM50be: BCM systems with integrated BRIs The BCM50 system provides private network and telephony-management capability to small and medium-sized businesses the EMEA and APAC markets.
System Overview Chapter 2 17 BCM50b The BCM50b main unit provides similar functionality to the BCM50 main unit. The difference is that the BCM50b main unit has two integrated BRI ports replacing the four analog lines on the RJ-21 telephony connector. • • new CSC with integrated BRI in place of integrated GATI keycode BRI ports Figure 4 BCM50b Front panel BCM50ba The BCM50ba main unit provides similar functionality to the BCM50a main unit.
Chapter 2 System Overview BCM50 expansion unit and media bay modules You can expand BCM50 trunk and station capacity by connecting up to two external BCM50 expansion units. Expansion ports on the BCM50 are enabled through keycodes. The expansion unit fits easily with the BCM50 and is easy to integrate and install using the wallmount and rackmount accessories.
System Overview Chapter 2 19 Mounting kits Businesses can have a range of physical environments in which the system must be installed. The BCM50 has optional accessories you can use to tailor the installation to the needs of the location. Small System Wallmount Bracket You can use this optional bracket to mount the BCM50 and expansion unit to a vertical surface. You attach the bracket to the surface and hang the BCM50 from the bracket.
Chapter 2 System Overview BCM50 new features The following table represents the content matrix for BCM50. This matrix indicates where BCM50 aligns with BCM 4.0 and new features specific to BCM50. Aligned with BCM 4.
System Overview Chapter 2 21 BRI version BCM50 integrates 2-port BRI S/T trunks for EMEA and Asia Pacific (APAC) markets to give this option to customers who need digital trunking. The analog trunk versions will still be available separately for those customers who require them. R2MFC MBM support BCM50 supports the R2MFC MBM in selected Caribbean and Latin America (CALA) and APAC countries. See the country matrix in “The I24 KEM is ideal for Secretary and Health care. Global markets” on page 29.
Chapter 2 System Overview WAN failover allows calls that experience issues using the WAN link to continue over the soft modem or LAN or ISDN. Software upgrade The target time for an upgrade from BCM50 1.0 is 45 minutes. The upgrade with BCM50 and Element Manager supports remote and scheduled upgrades. This new capacity is significant for partners and administrators to save on installation costs and business impacts. SRG50 BCM50 1.0 required a patch and a keycode upgrade for SRG50. BCM50 2.
System Overview Chapter 2 23 GATI localization GATI supports EMEA, China, and APAC countries where the MBM is currently sold. See the country matrix in “The I24 KEM is ideal for Secretary and Health care. Global markets” on page 29. Some profiles require new Disconnect Supervision (DS) or Caller ID (CLID) support as outlined in the country matrix. Analog Direct Inward Dial (ADID) MBM BCM50 adds ADID MBMs (ADID4 and ADID8) for North America, Taiwan, and Hong Kong markets.
Chapter 2 System Overview BCM50 capabilities aligned with BCM 4.0 In addition to the new features introduced with BCM50, it incorporates many features that were introduced with BCM 4.0.
System Overview Chapter 2 25 Ad-Hoc conferencing Currently, the BCM supports three-party conferencing. Ad-Hoc Conferencing extends this capability to support large multi-party conferencing. Ad-Hoc conferencing delivers: • • • • A user interface model which is similar to today’s F3 conference. No impact on the user’s feature-button footprint occurs (that is, there is no need for additional IC keys or an additional feature key is not necessary).
Chapter 2 System Overview In enterprise network systems, the SIP feature provides the ability to support private numbering plans, optimizes the use of network traffic (TAT/TRO/ICCL), and provides support for centralized voice mail applications (NCRI, MWI) using the SIP messaging protocol. By making these capabilities available using the SIP protocol, you can begin to transition your network to the latest standard.
System Overview Chapter 2 27 Secure interface and audit logging This feature enhances interface security by adding more secure access controls. It also adds security audit logs, allowing capture of configuration changes and system activity by User ID, date, and time. These improvements bring the BCM in alignment with the security enhancements being introduced with BCM50.
Chapter 2 System Overview Terminal and mobility support The BCM50 Terminal and mobility support is equivalent to that of BCM 4.0. The new sets supported by BCM50 include: • • • • • IP Phone 1120e IP Phone 1140e IP Phone 2007 “IP audio conference phone 2033” on page 28 “IP Key Expansion Module I24” on page 29 The IP phones incorporate network management and security enhancements.
System Overview Chapter 2 29 IP Key Expansion Module I24 The I24 Key Expansion Module (KEM) expands the IP portfolio by providing more line and feature appearances for IP sets.
Chapter 2 System Overview The following table reflects new analog, BRI, and country support that is added in BCM50. Trunks Region GATM GATI MBM BRI R2MF N.
System Overview Chapter 2 Trunks Region GATM GATI 31 MBM BRI Venezuela R2MF DID Yes GC Hong Kong DS/CLI DS/CLI PRC DS/CLI DS/CLI Taiwan DS/CLI Yes APAC Australia Yes New Zealand Yes Yes Korea same as BCM50 1.0 Yes India same as BCM50 1.0 Yes Support, security and servicing BCM50 provides solutions for client support, replacement parts, upgrades and enhanced servicing.
Chapter 2 System Overview • Reduced dependency on dip switches for Media Bay Modules as global profiles are downloadable BCM50 management You can quickly and easily install, configure, and administer BCM50.
System Overview Chapter 2 • • 33 keycode information through automated application of keycodes users and groups You fill out the template, save it to a USB storage device, and insert the memory stick into the USB port of the BCM50 during the initial bootup of the system. This information is read into the BCM50 and applied through a single restart sequence.
Chapter 2 System Overview • • • • Entity MIB RFC 2737 — describes managed objects used for managing multiple logical and physical entities managed by a single SNMP agent. System Host MIB RFC 2790 MIB for managing host systems — defines a set of objects common across many computer system architectures that are useful for the management of host computers, such as memory and CPU. SmallSiteEvent MIB for traps. RFC 2261 — SNMP Framework MIB.
System Overview Chapter 2 35 If you use Business Communications Manager Unified Manager, you find that performing common BCM50 programming tasks is simpler, faster, and more information-rich with Element Manager, which requires minimal clicking through the interface to get to tasks. You can get to any programming screen in three or fewer mouse-clicks. Programming data is enhanced in the Element Manager to quickly show all the associations between data in the form of tables.
Chapter 2 System Overview • • • • Fault management for viewing BCM50 alarms. You can set which alarms are displayed in the Element Manager alarm browser and which alarms trigger an SNMP trap. Log management for off-box transfer of logs, including component logs and administrator logs such as alarm log, security log, configuration change log, and system log. Software management tools for software updates (for example, for corrective software) and software upgrades. Backup and restore.
System Overview Chapter 2 • 37 — through set-based administration — through NCM — through a USB memory stick BRI enabled with keycode Network Configuration Manager (NCM) Many Business Communications Manager customers already use the optional client-server based management application NCM to manage their multisite BCM200/400 network.
Chapter 2 System Overview • • Fax settings (if fax messaging keycode is applied) Call forward to voicemail and display CLID Note: These same items can be administered with F981. Also, only subscriber mailboxes, the general delivery mailbox, and the system administrator mailbox can be administered through the Mailbox Manager application at this time.
System Overview Chapter 2 • • • • 39 The number of saved messages. The number of new fax messages (if the fax keycode is applied). The number of saved fax messages (if the fax keycode is applied).
Chapter 2 System Overview Fax Setting The Fax Setting page allows you to enter a preset destination where faxes can be printed. The destination can be either an extension or a telephone number, if outcalling is enabled. For users who do not have the outcalling capability, the Fax Setting page only allows for an extension to be entered. Call Forward You can use the Call Forward page to forward your phone to voice mail.
System Overview Chapter 2 41 Features included with CallPilot The following features are included with CallPilot for BCM50: Voicemail The Voicemail feature records messages and stores them in a mailbox for easy retrieval. Business telephones on your system can have their own mailbox and greeting. Information can be distributed quickly to departments and workgroups.
Chapter 2 System Overview For more information about Fax, see the CallPilot Fax Set Up and Operation Guide. Unified messaging With Unified messaging, you can use their e-mail application to access voice, fax, and text messages from their personal computer. You can use Unified Messaging with several popular e-mail application, including: • • • • • • • Microsoft Outlook 2000, Outlook 2002 (XP), Outlook 2003 including Internet Mail Mode Lotus Notes - 5.x and 6.x GroupWise - 6.
System Overview Chapter 2 • 43 additional voice mail prompt languages including, Polish, Irish English, Finnish, Korean and Turkish Contact Center Contact Center (CC) is an evolution of the existing Call Center capability on BCM. Contact Center has the same functionality as the current Professional Call Center with the ability to choose exactly the number of agents and skillsets that a customer or customer site requires.
Chapter 2 System Overview • • Phone-and-browser calls (using PSTN), which integrate a standard voice call with a Contact Center agent and a Multimedia Contact Center browser call session with follow-me browsing, text chat, and screen-capture push. Browser-only calls, which have the same browser features of phone-and-browser calls but no voice call component.
System Overview Chapter 2 45 BCM compatibility matrix The following table indicates the compatibility of components and features through the BCM product line. Component/ Feature BCM BCM BCM50 BCM50e BCM50a BCM 3.6 3.7 1.0 1.0 1.0 4.0 BCM50b BCM50a/ba BCM50e/be 2.0 2.0 2.
Chapter 2 System Overview Component/ Feature BCM BCM BCM50 BCM50e BCM50a BCM 3.6 3.7 1.0 1.0 1.0 4.0 BCM50b BCM50a/ba BCM50e/be 2.0 2.0 2.
System Overview Chapter 2 Component/ Feature BCM BCM BCM50 BCM50e BCM50a BCM 3.6 3.7 1.0 1.0 1.0 4.0 IP Trunks Codecs 711-729-72 3 47 BCM50b BCM50a/ba BCM50e/be 2.0 2.0 2.0 711-729 Management NCM Yes - NCM 3.
Chapter 2 System Overview Component/ Feature BCM BCM BCM50 BCM50e BCM50a BCM 3.6 3.7 1.0 1.0 1.0 4.0 Upgrade from previous version From From 3.0, 3.5 & 3.01 3.6 & 3.5 BCM Imaging Tool Yes Yes No No Level 1 & 2 Reset No No Yes T7406 Yes Yes 802.11b WVoIP i22xx Yes - Yes with patch Not available BCM50b BCM50a/ba BCM50e/be 2.0 2.0 2.
Index 49 Index A C Acronyms 5 Call Detail Recording CDR 44 Ad-Hoc Conferencing 25 Auto Attendant 41 B BCM Compatibility Matrix 45 BCM50 a details 15 additional hardware 10 applications 37 Call Detail Recording CDR 44 CallPilot 40 Enhancements 42 Features Auto Attendant 41 Fax Answering 41 Voicemail 41 Contact Center features 43 optional components 43 LAN CTE 44 Mailbox Manager 37 Multimedia Contact Center call types 43 features 43 Personal Call Manager 44 b details 17 b, ba and be common features 1
Index K Keycodes 36 L LAN CTE 44 Logs 34 M Mailbox Manager 37 features 38 call forward 40 fax setting 40 greetings and spoken name 39 my mailbox 38 off premise notification 39 outbound transfer 39 personal attendant 39 main page 38 Meridian Customer Defined Network MCDN 25 Message Networking 41 Mounting kits 19 Multimedia Contact Center call types 43 features 43 MyPhone features opn 39 P Personal Call Manager 44 Proactive Voice Quality Monitoring PVQM 24 R regulatory information 2 Related Publicati
Index 51 System Overview
Index NN40020-200
