User's Manual

Chapter 6 Setting up skillset mailboxes 79
Nortel Networks Call Center Set Up and Operation Guide
Replying to messages
You can reply to internal and external callers. You can reply to an external caller if your company
subscribes to CLID.
The messages you record must be longer than three seconds. The system times out after five
seconds of silence.
Use the procedure for replying to messages that applies to the interface you use:
• “To reply to an internal caller - Norstar Voice Mail” on page 79
• “To reply to an internal caller - CallPilot” on page 80
Replying to an internal caller
To reply to an internal caller - Norstar Voice Mail
If you use and you want to use
Norstar Voice Mail reply to the caller’s
extension
CALL to transfer to the internal caller’s extension.
leave a message in the
caller’s mailbox
MSG to record and send a reply to the internal caller’s
mailbox.
CallPilot reply to the caller’s
extension
Call Sender · to transfer to the internal caller’s
extension.
leave a message in the
caller’s mailbox
Reply ‡⁄ to record and send a reply to the
internal caller’s mailbox.
1 Press ≤·°⁄.
Follow the voice prompts or the display button options to open
the skillset mailbox.
2 Press PLAY or¤.
3 After you listen to the message, press REPLY or ·.
4 Press CALL or ¤ to call the caller
or
press MSG or ⁄ to record and send a reply.
1 new 0 saved
PLAY
REC ADMIN
End of message
REPLY ERASE NEXT
Reply to msg
MSG CALL QUIT