User's Manual

Chapter 6 Setting up skillset mailboxes 65
Nortel Networks Call Center Set Up and Operation Guide
Opening a skillset mailbox remotely
To open a skillset mailbox from an outside telephone
• If a skillset mailbox is a Mailbox node in a CCR Tree, press the one digit number and you
automatically transfer to the skillset mailbox
or
• Call an Operator, receptionist or subscriber and ask them to transfer you to the skillset mailbox
number using ≤·°fl
• After you reach the skillset mailbox, press •• during the greeting to open the skillset
mailbox. If you are in Europe or Australia press °°.
• At the voice prompt, enter the skillset mailbox number and password and press £. Follow the
voice prompts.
To open a skillset mailbox directly from an outside telephone
Follow either procedure to open a skillset mailbox remotely.
1 Call a telephone line that is answered by the Automated Attendant.
2 Press •• during the Automated Attendant Menu prompt.
If you are in Europe or Australia press °°.
3 Enter the skillset mailbox number and password, and then press £.
4 Follow the voice prompts.
or
1 Call your own extension number.
2 Press •• during your personal greeting.
If you are in Europe or Australia press °°.
3 Enter the skillset mailbox number and password, and then press £.
4 Follow the voice prompts.