User's Manual

Chapter 10 Setting up Routing Tables 153
Nortel Networks Call Center Set Up and Operation Guide
5 Click the Modify link for the step you want to change.
The Routing Step page appears.
6 Make the changes you want to the routing table step.
7 Click the Submit button.
The changed step appears in the Routing Table list.
8 Click the Close button to return to the Skillset List page.
Deleting Routing Table steps
You must disable a skillset before you can delete its routing table steps.
For how to disable a skillset refer to “Disabling a skillset” on page 59.
1 Start CallPilot Manager.
2 Click the Call Center heading.
3 Click the Skillset List link.
The Skillset List page appears.
4 Click the Day or the Night link for the skillset with the step you want to delete.
The Day or the Night Routing Table page appears for the skillset.
5 Click the Delete link for the step you want to delete.
A message appears that asks you to confirm the deletion.
6 Click the OK button.
The step is deleted from the Routing Table list.
7 Click the Close button to return to the Skillset List page.sss