User's Manual

Chapter 10 Setting up Routing Tables 135
Nortel Networks Call Center Set Up and Operation Guide
Changing an EWT Table
1 Click the Expected Wait Time Table link.
The EWT Greeting Tables page appears.
2 Click the Change link for the table you want to change.
The EWT Greeting Table page appears.
3 Click the Change link for the EWT rule you want to change.
The Wait Time Interval page appears.
4 Modify the Wait Time Interval or greeting number.
5 Click the Submit button.
The changed EWT rule appears in the EWT Table.