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Glossary of Terms
Nortel Networks Call Center Reporting Set Up and Operation Guide Issue 07
90
The Waiting State is shown as Blue in the Real Time Screens, or as
Red if the queued call has been waiting in excess of the Call Waiting
Alarm Threshold.
Wallboard A device which is used to display information to the Call Center
Agents (also called Reader Boards). Nortel Networks Call Center
Reporting drives TCP/IP enabled hardware WallBoards and
SoftBoards from the ipView range of wallboards.