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User's Manual

ManualsBrandsNortel Networks ManualsWelding SystemNortel Networks Welding System P0919439
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Wallboards
Issue 07 Nortel Networks Call Center Reporting Set Up and Operation Guide
43
The available Parameters are:
Abbreviation Description
ID Number of Incoming calls received in the current Day
IH Number of Incoming calls received in the current Hour
AD Number of Abandoned calls in the current Day
AH Number of Abandoned calls in the current Hour
OD Number of Outgoing calls made in the current Day
OH Number of Outgoing calls made in the current Hour
SD Grade of Service offered in the current Day (%)
SH Grade of Service offered in the current Hour (%)
AO Number of Agents on Outgoing calls
AI Number of Agents on Incoming calls
AA Number of Agents Available to receive calls
AN Number of Agents in the Not Ready state
AL Number of Agents Logged in
QL Current Queue Length - number of calls in the call queue for
this Skillset
QT Current Queue Time for the longest waiting call in the call
queue for this Skillset (secs.)
To change the Parameters to be displayed, click the drop down menu arrows and highlight your
new selection.
If the Wallboard Title option is selected the Parameters on the top line are replaced with the
fixed text chosen for the title of the Wallboard.
Once a Wallboard has been allocated to either a Skillset or the System, and is configured with
the required Parameters, the Wallboard will immediately begin to function and display the
required information.
Wallboard Messages, Alarms and Schedules
Wallboard Messages
Text Messages can be sent to your agents via the Wallboards. Messages can contain words as
well as numerical information (Parameter values), and can be up to 70 characters long. When
Messages are displayed they scroll from right to left until the entire Message has passed over the
Wallboard at least three times. An audible Buzzer accompanies Wallboard Messages if this
option is configured in the Wallboard Settings tab.
The maximum number of Messages that can be created is 32. The Messages are stored in a
library, accessible from either the System or Skillset level. They can be manually sent to the
Wallboard(s), scheduled to be sent on a particular day and time, (Wallboard Schedule), or used
in conjunction with any alarm status (Wallboard Alarm).