User's Manual

214 Chapter 25 Feature configuration: Making calls
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Managing a busy signal on an internal call
The following features can be used when the internal number you dialed is busy.
• “Priority Call”
• “Ring Again”
• “Leaving a message” on page 215
Priority Call
If your call is urgent, use this code to override a busy signal, or Do Not Disturb. This feature must
be enabled in programming on the initiating set. This feature is set to off by default.
Allowing a telephone to make priority calls
Configuration > Telephony > Sets > Active Sets > Capabilities and Preferences tab >
Capabilities tab - bottom panel
To allow a telephone to make priority calls
1 While the DN is ringing, enter FEATURE 69, or the priority softkey, on a two-line display
set.
You are connected directly to the other person, unless they are on another call. That person has
the option of pressing FEATURE 85
(Do Not Disturb) to block the call. On two-line display
telephones, the user also has the option of pressing the BLOCK SoftKey.
Ring Again
Use this code to have the system to notify you when a telephone you want to call is no longer busy,
or becomes available.
There is no system programming to allow/disallow this feature.
Activate feature: While on the call, enter FEATURE 2.
Cancel feature: Enter FEATURE #2.
Other ways of communicating with internal users
If you cannot reach a person, or if you want to reach more than one person, there are other methods
of communication, including:
• “Leaving a message” on page 215
• “Paging” on page 215
Note: Your telephone intrusion level must be equal to, or greater than,
the telephone you are calling (“Intrusion controls” on page 200).