User's Manual

Chapter 24 Feature configuration: Answering calls 209
BCM 4.0 Device Configuration Guide
5 Let the users know how the SWCA buttons work, and which SWCA codes are available to
them.
Using the SWCA
Refer to the System-wide Call Appearance (SWCA) Features Card.
Call information
You can view, or track, call information using these features:
• “Malicious Caller ID (MCID)”
• “Call log” on page 210
Call display information
If the telephone is programmed to allow CLID, the telephone displays the name, number, or line
name of a ringing or active call. If the call is redirected, you can view redirection information.
To allow call display
1 Press FEATURE 811.
Displays the CLID of the active or ringing call.
2 Press # to move through the information displays.
Call duration timer
Briefly displays the approximate length of your current or most recent call.
Activate feature: FEATURE 77
Time and date display
• Static display changes the first line of the display to show the current time and date (based on
system time).
Activate feature: FEATURE 806.
Cancel feature: FEATURE #806
• Active call display briefly displays the time and date.
Activate feature: FEATURE 803
Note: A user can park a call on any SWCA code; however only SWCA codes assigned to
a telephone can be used to retrieve SWCA calls.