User's Manual

204 Chapter 24 Feature configuration: Answering calls
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To set a redirect tone
1 Click Configuration > Telephony > Sets > Active Sets, select the DN record for the
telephone for which you want to create a redirect tone.
2 Click the Capabilities and Preferences tab.
3 In the bottom panel, click the Capabilities tab.
4 Select the Redirect ring check box.
To redirect lines at the telephone
1 Press FEATURE 84.
2 Enter the external telephone number where you want the call to transfer.
Cancel feature: FEATURE #84
Call forward (unanswered) calls
You can set up a telephone to send calls to another telephone automatically, or to a voice mail box
if the telephone is not answered, or if it rings busy. This feature can be programmed from the
system for each telephone, as well as at the telephone.
Programming call forward on the system
Using system programming, you can forward calls internally or externally if the telephone is
unanswered, if the telephone is busy, or you can forward all calls to an external number.
To program call forward on the system
1 Determine the dial string for the telephone to which the calls are to be forwarded. Include
routing codes if the telephone is external to the system.
2 Click Configuration > Telephony > Sets > Active Sets > Line Access tab, select the DN
record for the telephone for which you want to configure call forward.
3 In the bottom panel, under the Properties tab, enter the dial string where to forward the call.
Fwd No Answer: Calls are forwarded to the entered dial string after a set number of
rings.
Note: Model 7000 and 7100 digital telephones, and 2001 IP telephones, do not support
this feature.
Note: Ensure that this entry is less than the Delayed ring transfer
setting (Configuration > Telephony > Global Settings > Feature
Settings).