User's Manual

198 Chapter 24 Feature configuration: Answering calls
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• External callers are transferred to the Prime set used in your system, or to your voice mail.
Forward on Busy takes priority over DND on Busy. If an external call uses a target line, the
call is processed according to the programming of the target line. If the target line is busy, the
caller hears a busy tone, or the call is routed to the Prime set for the target line or to the voice
mail system, even if DND on Busy is programmed.
Programming a telephone for DND on Busy
This feature is programmed on a per-telephone basis.
To program a telephone for DND on Busy
1 Ensure that target lines are programmed to route the unanswered call correctly.
2 Click Configuration > Telephony > Sets > Active Sets, select the DN record for the
telephone to which you want to reroute second calls.
3 Click the Capabilities and Preferences tab.
4 In the bottom panel, click the Capabilities tab.
5 Select the DND on Busy check box.
Allowing Do Not Disturb on a telephone
This feature is programmed on a per-telephone basis.
Using the feature
Press FEATURE 85 to activate the feature.
Use FEATURE #85 to cancel DND.
Do Not Disturb also prevents voice calls from alerting at your telephone. Voice calls appear as
normal intercom calls.
Blocking user access
You can block the user from using this feature key by setting the set lock for the telephone to Full.
(Configuration > Telephony > Sets > All DNs > Restrictions tab > Set Lock drop-down list).
Turn Privacy on or off
When you have lines assigned to more than one telephone, anyone with the line appearance can
answer a call, or join a call in progress. To provide exclusive access for a user, you can program
privacy on a line, in which case, only one person at a time can use the line. (This does not apply to
target lines.)