User's Manual

194 Chapter 24 Feature configuration: Answering calls
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This feature is set on a per-telephone basis through the Element Manager.
To configure handsfree and handsfree answerback
1 Click Configuration > Telephony > Sets > Active Sets select the DN record for the
telephone for which you want to enable or disable handsfree.
2 Click the Capabilities and Preferences tab.
3 In the bottom frame, click the Capabilities tab.
4 Set the Handsfree and HF answerback fields.
Handsfree speaker volume: The handsfree speaker volume returns to the telephone volume
default setting, after a call is released.
Listen to a call as a group: This feature (FEATURE 802) allows more than one person to listen
to a telephone, without the caller hearing everyone in the group (the handset is off-hook).
For general information about how handsfree and mute works, refer to the overview information.
Through the **CONFIG telset interface
Terminals and Sets > Capabilities > Handsfree and HF Answerback
Answering calls not directed to your telephone
There are a number of features you can use to answer incoming calls that do not come directly to
your line or intercom buttons.
Refer to the following features:
• “Call Queuing”
• “Directed Pickup”
• “Pickup Group” on page 195
• “Answer DNs” on page 196
Call Queuing
This feature allows you to answer the next incoming call on your telephone, based on call priority.
Call priority is based on waiting time. The caller that has waited the longest is answered first.
To use call queuing: Press FEATURE 801.
Directed Pickup
This feature allows a user to answer any ringing telephone in the system.
Note: The handsfree and handsfree answerback feature is not available
on telephones with no speakerphone capability (2001, 7000, 7100),