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[Standard Level - Nortel Networks Confidential]

VersionMCP1.1FP1(02.02)

Part No. NN10043-113

April 2003

SIP Provisioning Client User

Guide

Summary of content (222 pages)

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[Standard Level - Nortel Networks Confidential] Version MCP 1.1 FP1 (02.02) Part No.
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[Standard - Nortel Networks Confidential] ii Copyright © 2003 Nortel Networks All rights reserved. April 2003. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document.
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[Standard - Nortel Networks Confidential] iii Nortel Networks Inc. software license agreement This Software License Agreement (“License Agreement”) is between you, the end-user (“Customer”) and Nortel Networks Corporation and its subsidiaries and affiliates (“Nortel Networks”). PLEASE READ THE FOLLOWING CAREFULLY. YOU MUST ACCEPT THESE LICENSE TERMS IN ORDER TO DOWNLOAD AND/OR USE THE SOFTWARE. USE OF THE SOFTWARE CONSTITUTES YOUR ACCEPTANCE OF THIS LICENSE AGREEMENT.
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[Standard - Nortel Networks Confidential] iv Government, the respective rights to the software and software documentation are governed by Nortel Networks standard commercial license in accordance with U.S. Federal Regulations at 48 C.F.R. Sections 12.212 (for non-DoD entities) and 48 C.F.R. 227.7202 (for DoD entities). b. Customer may terminate the license at any time. Nortel Networks may terminate the license if Customer fails to comply with the terms and conditions of this license.
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[Standard - Nortel Networks Confidential] v Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xix Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xix Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xix What is not covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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[Standard - Nortel Networks Confidential] vi Contents Chapter 2 Administration Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 SIP Provisioning roles, rights, and tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Understanding provisioning roles and rights . . . . . . . . . . . . . . . . . . . . . . . . . .
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[Standard - Nortel Networks Confidential] Contents vii Adding an IPCM cluster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Assigning and modifying IPCMs to a domain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Deleting an IPCM cluster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Listing physical IPCMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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[Standard - Nortel Networks Confidential] viii Contents Chapter 8 User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Managing user functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Adding a user to a domain or subdomain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Adding a blended user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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[Standard - Nortel Networks Confidential] Contents ix Adding a gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Listing a gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Adding a gateway route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Listing a gateway route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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[Standard - Nortel Networks Confidential] x Contents Adding a private route to subdomain rich.abc.com . . . . . . . . . . . . . . . . . . . . 167 Adding SIP routes to abc.com and xyz.com . . . . . . . . . . . . . . . . . . . . . . . . . 169 Adding a gateway route to abc.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Step 6: Create the telephony route lists and assign COS . . . . . . . . . . . . . . . . . . 174 Step 7: Test the telephony routing configuration . . . . . . . . . . . . .
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[Standard - Nortel Networks Confidential] xi Figures Figure 1 SIP Provisioning Client login window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Figure 2 SIP Provisioning Client welcome window . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Figure 3 Session inactivity message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Figure 4 Time Zone details window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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[Standard - Nortel Networks Confidential] xii Figures Figure 30 Create new voice mail server window (SIP) - step . . . . . . . . . . . . . . . . . 51 Figure 31 Create new voice mail server window (SIP) - step 2 . . . . . . . . . . . . . . . . 52 Figure 32 Voice Mail Servers window (SIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Figure 33 User routes window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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[Standard - Nortel Networks Confidential] Figures xiii Figure 65 List aliases window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Figure 66 List aliases search results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Figure 67 Blended Aliases search results window . . . . . . . . . . . . . . . . . . . . . . . . . 110 Figure 68 Adding a device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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[Standard - Nortel Networks Confidential] xiv Figures Figure 100 Subdomain provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Figure 101 Creating COS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Figure 102 Assigning service packages to subdomains . . . . . . . . . . . . . . . . . . . . . . 163 Figure 103 Adding a subscriber with COS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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[Standard - Nortel Networks Confidential] Figures xv Figure 135 Creating a new trunkgroup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Figure 136 Create new telephony route window . . . . . . . . . . . . . . . . . . . . . . . . . . . 188 Figure 137 Change parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188 Figure 138 Creating a new route list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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[Standard - Nortel Networks Confidential] xvi Figures NN10043-113
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[Standard - Nortel Networks Confidential] xvii Tables Table 1 SIP Provisioning tasks overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Table 2 Example of roles and rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Table 3 Create new domain name restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Table 4 Create new domain parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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[Standard - Nortel Networks Confidential] xviii Tables NN10043-113
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[Standard - Nortel Networks Confidential] xix Welcome The Session Initiation Protocol (SIP) Provisioning Client is a web-based Graphical User Interface (GUI) for service providers to complete administrative tasks, for example, provisioning administrators, domains, IP Client Managers (IPCMs) and IPCM clusters. Overview Service providers access the SIP Provisioning Client with any web browser.
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[Standard - Nortel Networks Confidential] xx Welcome Text and graphic conventions This guide uses the following text and graphic conventions: bold text Indicates a menu option, link, or command key you need to click. Example: Click Ok. italic text Indicates • • • separator ( > ) a domain name or subdomain name a document title a variable name Shows menu paths. Example: Gateway > Add Gateway Indicates a top level menu item in the SIP Provisioning Client menu hierarchy.
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[Standard - Nortel Networks Confidential] Welcome DHCP Dynamic Host Configuration Protocol DIGMAN Digit Manipulation GUI Graphical User Interface IP Internet Protocol IPCM Internet Protocol Client Manager MAddr Media Access Control Address MCP Multimedia Communications Portfolio MSD Most Significant Digit MWI Message Waiting Indicator PDIL Partial Dial PRI Primary Rate Interface PSEIZ Permanent Seizure PSTN Public Switched Telephone Network SA System Administrator SIP Session In
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[Standard - Nortel Networks Confidential] xxii Welcome You can print selected technical manuals and release notes free, directly from the Internet. Go to the www.nortelnetworks.com/documentation URL. Find the product for which you need documentation. Then locate the specific category and model or version for your hardware or software product. Use Adobe* Acrobat Reader* to open the manuals and release notes, search for the sections you need, and print them on most standard printers.
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[Standard - Nortel Networks Confidential] 1 Chapter 1 Getting Started Topics in this section: • • • • • • • “SIP Provisioning Client overview” on page 1 “SIP Provisioning Client features” on page 2 “System requirements” on page 2 “Using the online help” on page 5 “Setting up time zones” on page 5 “Changing the admin password” on page 9 “Exiting the SIP Provisioning Client” on page 9 SIP Provisioning Client overview The SIP Provisioning Client is a web-based GUI that you use to perform the following admin
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[Standard - Nortel Networks Confidential] 2 Chapter 1 Getting Started SIP Provisioning Client features The SIP Provisioning Client gives service providers the capability to create and set security, access, and permissions for the following components and roles of the user framework: • • • • • • • administration domains and subdomains (users, devices, telephony routes) gateways IPCM clusters voice mail servers services system Note: The provisioning capabilities visible to an administrator in the SIP Provi
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[Standard - Nortel Networks Confidential] Chapter 1 Getting Started • • • • 3 Microsoft* Windows* 98 Second Edition (SE), Microsoft Windows Millennium Edition (Me), Microsoft Windows 2000, Microsoft XP, or Microsoft Windows NT* 4.0 with Service Pack 5 (SP5) 28.8Kbps modem Netscape* Communicator 4.77 or Internet Explorer 5.0 Cookies and javascript enabled Recommended hardware and software requirements • • • • • • • • • 300MHz (or higher) Pentium class No additional free RAM is required.
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[Standard - Nortel Networks Confidential] 4 Chapter 1 Getting Started Figure 1 SIP Provisioning Client login window. 3 Enter your username and password in the respective fields. 4 Click LOG IN NOW to log in. Upon a successful login, the SIP Provisioning Client Welcome window appears. Figure 2 SIP Provisioning Client welcome window If the SIP Provisioning Client GUI is inactive for a period of time, your session will expire.
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[Standard - Nortel Networks Confidential] Chapter 1 Getting Started 5 Figure 3 Session inactivity message To restart the SIP Provisioning Client, click on the link to login again. Contact your service provider to request a change to the session expiration time limit. Using the online help There are several ways that you can access SIP Provisioning Client help: • • online help - from the SIP Provisioning Client screen, click the Help button to view a task-based help system.
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[Standard - Nortel Networks Confidential] 6 Chapter 1 Getting Started The SIP Provisioning Client is initially set up with the standard 24 time zones: plus or minus 12 hours from the Greenwich Mean Time (GMT) format. However, there are more than 300+ time zones. What defines a time zone is not just the offset from the GMT. It is also whether or not the time zone uses Daylight Saving Time, when Daylight Saving Time occurs, and what the offset is.
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[Standard - Nortel Networks Confidential] Chapter 1 Getting Started 7 Figure 4 Time Zone details window 3 Select a zone from the list of time zones. 4 From the drop down list, select a time zone.
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[Standard - Nortel Networks Confidential] 8 Chapter 1 Getting Started 5 Click Save. Creating a new time zone To create a new time zone 1 Click the System menu option. 2 Click the Timezones form. The Timezone details window appears. 3 In the Add new timezone box, enter a meaningful name for the time zone in the Name field. (This field is visible to subscribers.) Both the name and the time zone need to be unique. Figure 5 Add new time zone 4 Click Save to save the new time zone.
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[Standard - Nortel Networks Confidential] Chapter 1 Getting Started 9 Tip: You cannot modify or delete a time zone that is currently in use. Changing the admin password To change the admin password 1 Click the System menu option. 2 Click the icon for the Change Password form. The Change Admin Password window appears. 3 Enter your new password. 4 Confirm your new password. 5 Enter your current password. 6 Click Save. Your new password is activated upon your next login.
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[Standard - Nortel Networks Confidential] 10 Chapter 1 Getting Started NN10043-113
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[Standard - Nortel Networks Confidential] 11 Chapter 2 Administration Overview Topics in this section: • • • “Introduction” on page 11 “SIP Provisioning roles, rights, and tasks” on page 12 “Understanding provisioning roles and rights” on page 15 Introduction In the SIP Provisioning Client, a provisioning role is defined as a collection of access rights and privileges that allow an administrator to perform various provisioning tasks.
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[Standard - Nortel Networks Confidential] 12 Chapter 2 Administration Overview SIP Provisioning roles, rights, and tasks The following table provides an overview of the SIP Provisioning tasks. Table 1 SIP Provisioning tasks overview If you have the right for Use this Provisioning menu option... To perform these tasks... Full domain access Administer all current domains and future domains regardless of initial provisioning.
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[Standard - Nortel Networks Confidential] Chapter 2 Administration Overview 13 Table 1 SIP Provisioning tasks overview If you have the right for Use this Provisioning menu option... To perform these tasks... Telephony Route/Digit Manipulation Add, list, modify, or delete telephony routes Admin Add, list, modify, or delete administrators and roles. Gateway Management Add, list, modify, remove, reorder, new or existing gateways, routes, and trunk groups.
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[Standard - Nortel Networks Confidential] 14 Chapter 2 Administration Overview Table 1 SIP Provisioning tasks overview If you have the right for Use this Provisioning menu option... To perform these tasks... Voice Mail Management Add, list, modify, or remove new or existing voice mail servers. If voice mail is enabled in a service package, a customer can select from the following voice mail server types: • SIP based - a forward to your voice mail system using SIP.
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[Standard - Nortel Networks Confidential] Chapter 2 Administration Overview 15 Understanding provisioning roles and rights Administrators can create, or define, all the necessary provisioning roles to support their system. They can allow or restrict provisioning roles to carry out specific actions. The following table provides examples of several administrator provisioning roles and the rights based restrictions associated with various provisioning tasks.
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[Standard - Nortel Networks Confidential] 16 Chapter 2 Administration Overview For example, if an administrator assigned to the User Administrator provisioning role was given access to suba.xyz (a subdomain of domain xyz), this administrator can add, modify, and delete users in the subdomain, but does not have access to the parent domain, domain xyz. This allows for the delegation of task on both the rights-level and the domain-level.
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[Standard - Nortel Networks Confidential] Chapter 2 Administration Overview 17 Figure 6 Add a New Role window 3 Enter a name for the provisioning role in the Role Name field (required). 4 Enter a description for the provisioning role in the Role Description field. 5 To define the level of administrator access, select the checkboxes for Read, Write, or Delete next to each privilege. 6 Click Add. A message appears that the role has been successfully created.
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[Standard - Nortel Networks Confidential] 18 Chapter 2 Administration Overview 2 Click the List Roles sub menu option. The List System Roles window appears (Figure 7). Figure 7 List System Roles window 3 NN10043-113 To view details about a provisioning role or description, click the View Details link. The Role Details window appears (Figure 8). To delete a provisioning role, click the Delete link next to the role.
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[Standard - Nortel Networks Confidential] Chapter 2 Administration Overview 19 Figure 8 Role details window 4 To change the provisioning role description, enter a new description in the Role Description box. To modify privileges, select or deselect privileges in the checkbox next to the privilege. 5 Click Save to save your changes. A message appears that the provisioning role was modified successfully. Creating a new administrator To add an administrator 1 Click the Admins menu option.
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[Standard - Nortel Networks Confidential] 20 Chapter 2 Administration Overview 2 Click the Add Admin sub menu option. The Create new admin window appears (Figure 9). Figure 9 Create new admin 3 Enter the username of the administrator (required) and other information in the fields provided. 4 Click Add. A message appears that the administrator was successfully added.
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[Standard - Nortel Networks Confidential] Chapter 2 Administration Overview 2 21 Click the List Admins sub menu option. The Admins window appears (Figure 10). To delete an administrator, click the Delete link next to the administrator username. Figure 10 Admins window 3 To modify administrator information, enter the changes in the fields provided (Table 11).
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[Standard - Nortel Networks Confidential] 22 Chapter 2 Administration Overview Figure 11 Admin Details window 4 NN10043-113 Click Save to save your changes. A message appears that the administrator was modified successfully.
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[Standard - Nortel Networks Confidential] 23 Chapter 3 Domain Management Topics in this section: • • • • • • • • • “Introduction to domains” on page 23 “Domain types” on page 24 “Adding a local root domain” on page 26 “Adding a subdomain” on page 31 “Adding a foreign domain” on page 33 “Listing/modifying a local or foreign domain” on page 33 “Deleting a local domain” on page 35 “Banning a user” on page 36 “Defining user device status reasons” on page 38 Introduction to domains A domain is used as a contr
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[Standard - Nortel Networks Confidential] 24 Chapter 3 Domain Management If you have full domain access, you can see all provisioned domains. Otherwise, you will only be able to see the domains/subdomains you are provisioned against. The management rights assigned to a domain administrator dictates what you can do with the domains. Domain types There are three types of domains: • • • root domain subdomain foreign domain Root domain A root domain is the highest level domain.
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[Standard - Nortel Networks Confidential] Chapter 3 Domain Management 25 Figure 12 Domains and subdomains Foreign domain A foreign domain is a domain that is not served by any SIP Application Modules in your system. When adding a domain, you must determine whether or not the domain is a foreign domain or not. A foreign domain uses foreign routes, while a local domain uses SIP routing or telephony routes. A domain that is not local is considered foreign.
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[Standard - Nortel Networks Confidential] 26 Chapter 3 Domain Management For example, if the SIP Application Module serving nortelnetworks.com does not have a DNS server, and there is a need for users to be able to make calls to the xyz.com domain, then you could add the abc.com domain as a foreign domain and provide a route to abc’s proxy. Note: A foreign domain is not controlled by the system.
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[Standard - Nortel Networks Confidential] Chapter 3 Domain Management 27 Figure 13 Create new domain window SIP Provisioning Client User Guide
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[Standard - Nortel Networks Confidential] 28 Chapter 3 Domain Management 3 Enter the name of the new local domain. The domain name must not be more then 60 chars in length and cannot contain the following symbols or characters as described in the following table: Table 3 Create new domain name restrictions ‘ $ () | ; ~ % _ [] / ! ^ {} ? @ & + “ , # * = : <> 4 Select No. There may be times when you want two domains on different systems to communicate with each other.
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[Standard - Nortel Networks Confidential] Chapter 3 Domain Management 29 Table 4 Create new domain parameters Parameter Type Range Default Description WD Phone Timer Integer 13-10000 150 Length of time the i2004 Internet Telephone waits before determining that is has lost connection to the IPCM. Should be greater than WD_Timer by X amount. Where X is difference between MAX expected network latency and MIN expected network.
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[Standard - Nortel Networks Confidential] 30 Chapter 3 Domain Management Table 4 Create new domain parameters Parameter Type Range Default Description Active Proxy Boolean True/False True Determines if default proxy is used. Used for SIP messaging. If yes, calls will route through the default proxy. No other routing is currently supported for the IPCM. Default Proxy Host String (30) Any valid IP N/A address IP Address of proxy used as default for the i2004 telephone.
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[Standard - Nortel Networks Confidential] Chapter 3 Domain Management 31 Table 4 Create new domain parameters Parameter Type Range Default Description Always Use Media Portal String True/False False Directs the Application Server to use the RTP Media Portal when set to true. The purpose is to use the RTP Media Portal function in dealing with special SIP scenarios.
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[Standard - Nortel Networks Confidential] 32 Chapter 3 Domain Management Figure 14 Create new subdomain window NN10043-113 3 Enter a name for the subdomain. 4 Select a COS (Class of Service) for the subdomain from the drop down list of routing services. 5 Click Save.
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[Standard - Nortel Networks Confidential] Chapter 3 Domain Management 33 Adding a foreign domain To add a foreign domain 1 Click the Domain > Add Domain menu option. The Create new domain window appears (Figure 15). Since parameter fields are not used for foreign domains, only the fields at the top of the window need to be completed. Figure 15 Create new domain window 2 Enter a name for the foreign domain. 3 Select Yes from the Foreign drop down box.
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[Standard - Nortel Networks Confidential] 34 Chapter 3 Domain Management Figure 16 List Domains window - step 1 2 From the Criteria Selection drop down list, select one of the following as a search criteria: — Domain Name — Is a Foreign domain — ID or enter the name of the domain, foreign domain, or ID in the criteria selection text box. NN10043-113 3 Click Add Criteria. The search criteria you selected appears in the lower window and is used to refine your search.
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[Standard - Nortel Networks Confidential] Chapter 3 Domain Management 35 Figure 17 List domains - step 2 7 In the Domains window, select a domain and click the Details link. The details for the selected domain, or domains, displays. 8 Modify domain information in the parameter fields. 9 Click Save. Deleting a local domain Caution: Exercise extreme caution when deleting a domain as this will permanently remove all users, devices, routes, service packages, and so forth, associated with the domain.
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[Standard - Nortel Networks Confidential] 36 Chapter 3 Domain Management Deleting a foreign domain Caution: Exercise extreme caution when deleting a foreign domain as this will permanently remove all users, devices, routes, service packages, and so forth, associated with the domain.This is an irreversible operation that could be a service affecting change. For example, any calls in progress to users or devices in the domain will terminate.
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[Standard - Nortel Networks Confidential] Chapter 3 Domain Management 37 Figure 18 Add a party to Domain Ban List window 3 Enter the party to ban in the text boxes provided. To ban an individual user, use the following format: @ To ban a group of users in a domain, use the following wildcard format: <*>@ 4 Enter a reason for banning the user or group of users to the domain list in the Description text box. 5 Click Save.
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[Standard - Nortel Networks Confidential] 38 Chapter 3 Domain Management Figure 19 Domain Ban List window 3 To delete a user or a group of users from the ban list, click the Delete link next to the party to ban. 4 Click OK at the delete confirmation dialog box, or Cancel to cancel the delete operation. Defining user device status reasons The Status Reason menu option allows you to define a list of reasons for an inactive user device status.
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[Standard - Nortel Networks Confidential] Chapter 3 Domain Management 39 Figure 20 Add Status Reason window 3 From the Status drop down list, select INACTIVE. 4 In the Name field (required) enter a name to identify the status reason. 5 In the Description field, enter a description for the inactive status. For example, if a user has not paid their bill, the reason for the inactive status could be “Inactive for at least 6 months”. 6 In the URL field, enter a web page address.
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[Standard - Nortel Networks Confidential] 40 Chapter 3 Domain Management Figure 21 Status Reasons window 3 To view or modify status reason information, click the Details link for information about the status reason. The Modify Status Reason window appears (Figure 22). Figure 22 Modify status reason window NN10043-113 4 Enter changes in the fields provided to modify information in the status reasons fields. 5 Click Save. A message displays that the status reason was successfully modified.
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[Standard - Nortel Networks Confidential] 41 Chapter 4 IPCMs Note: You must have IPCM provisioning rights to perform the tasks in this section.
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[Standard - Nortel Networks Confidential] 42 Chapter 4 IPCMs In order for the IPCM to manage i2004 Internet Telephones, information pertaining to the IPCM in general, the i2004 telephones, and users that will use i2004s, must be provisioned. For more information, see the SIP IP Client Manager Basics documentation. i2004 Internet Telephone information can be provisioned in the following ways: • • Provision each individual i2004 using the SIP Provisioning Client.
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[Standard - Nortel Networks Confidential] Chapter 4 IPCMs 43 Figure 23 Create new IPCM window The following table (Table 5) lists the Create new IPCM parameters and values to use when creating a new IPCM. Table 5 Create new IPCM parameters Parameter Type Range Default Description IPCM Name String(100) Up to 100 characters None The name of this IPCM. The name of the IPCM must be a unique name. Prov.
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[Standard - Nortel Networks Confidential] 44 Chapter 4 IPCMs Assigning and modifying IPCMs to a domain An IPCM is not usable until it is assigned to a domain. To assign an IPCM to a domain 1 Click the IPCM Clusters > List IPCM Clusters menu option. A list of deployed IPCMs appears (Figure 24). Note: Upon first assignment of an IPCM, the list of deployed IPCMS may be empty. However, in many cases, the IPCM would have already been deployed using the System Management Console and will appear in the list.
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[Standard - Nortel Networks Confidential] Chapter 4 IPCMs 45 Figure 25 Modify IPCM window 3 If necessary, modify the IPCM Name or Prov. Capacity parameters and click Save. Tip: The Avail Capacity field is a read only field calculated by adding the Assigned Capacity of domains to which this IPCM is assigned and subtracting that value from the Prov. Capacity of the IPCM. 4 Select a domain from the list of available domains in the Assign New Domain area of the window.
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[Standard - Nortel Networks Confidential] 46 Chapter 4 IPCMs 5 Click Save. The IPCM Domain Relation window appears (Figure 26). Figure 26 IPCM Domain Relation window 6 Enter your changes and click Save. A confirmation messages displays confirming your changes. 7 To assign another domain to the IPCM, select a domain from the list in the Assign New Domain area. Enter information in the parameter fields and click Save.
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[Standard - Nortel Networks Confidential] Chapter 4 IPCMs 2 Click the Delete link for the IPCM cluster you want to delete. 3 Click OK in the confirmation dialog box to delete the IPCM cluster, or Cancel to cancel the delete operation (Figure 27). 47 Figure 27 IPCM Delete confirmation dialog box Listing physical IPCMs The List Physical IPCMs menu option allows you to view the physical IP Address of the server on which the IPCM resides.
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[Standard - Nortel Networks Confidential] 48 Chapter 4 IPCMs Figure 28 Listing physical IPCMs 2 To delete a physical IPCM, click the Delete link in the Delete Physical IPCM column. At the delete confirmation dialog box, click Ok to delete the physical IPCM or Cancel to cancel the delete operation (Figure 29).
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[Standard - Nortel Networks Confidential] 49 Chapter 5 Voice Mail Servers Note: You must have Voice Mail provisioning rights to perform the tasks in this section.
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[Standard - Nortel Networks Confidential] 50 Chapter 5 Voice Mail Servers Voice mail server types The following voice mail server types are supported as described in the following table (Table 6). Table 6 Voice mail server types Voice mail server type Description SIP-based An IP based voice mail server that uses the SIP protocol. This server type does not need a PSTN gateway.
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[Standard - Nortel Networks Confidential] Chapter 5 Voice Mail Servers 51 Adding a SIP-based voice mail server To add a SIP-based voice mail server 1 Click the Voice Mail > Add Voice Mail Server menu option. The Create new voice mail server window appears (Figure 30). Figure 30 Create new voice mail server window (SIP) - step 2 Choose SIP-Based Server from the drop down and click Next. The second page of the Create new voice mail server appears (Figure 31).
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[Standard - Nortel Networks Confidential] 52 Chapter 5 Voice Mail Servers Figure 31 Create new voice mail server window (SIP) - step 2 3 Enter information about the SIP-based voice mail server in the parameter fields. The following table (Table 7) lists the SIP-based voice mail parameters.
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[Standard - Nortel Networks Confidential] Chapter 5 Voice Mail Servers 53 Table 7 SIP-based voice mail parameters Parameter Type Range Default Description Client contact String(100) Up to 100 characters Voice mail The field used to route voice mail. In most cases, you will use the default (voice mail). If you require a different client contact, contact your Nortel Networks support representative. Application Server String(60) Up to 60 characters ServerHome.
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[Standard - Nortel Networks Confidential] 54 Chapter 5 Voice Mail Servers 2 Under the domain where you want to add a phantom user, click the Add User menu option. 3 In the Add User form, enter the text "voice mail" for the User Name, Last Name, First Name, fields. In the password field, enter any password. 4 Click Save. The User details screen displays a message that the user was added successfully. 5 At the top of the window, click the Routes link to specify the route to the voice mail server.
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[Standard - Nortel Networks Confidential] Chapter 5 Voice Mail Servers 55 The SIP Application Module is given information on what to query to find the correct gateway to send SIP calls to the voice mail server when calls are routed to voice mail. An SMDI TELNET session is configured to allow the SIP Application Module to send call setup information using a SMDI Call Detail Message to receive SMDI MWI messages.
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[Standard - Nortel Networks Confidential] 56 Chapter 5 Voice Mail Servers Figure 35 Create new voice mail server window (Trunk-based) - step 2 3 NN10043-113 Enter SMDI parameter information for the Trunk-based voice mail server. The following table (Table 8) lists the SMDI parameters.
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[Standard - Nortel Networks Confidential] Chapter 5 Voice Mail Servers 57 Table 8 SMDI parameters Parameter Type Range Default Description Address String(100) Up to 100 characters N/A The IP address of the terminal (SMDI) server. Port Integer None None The port for the SMDI server to TELNET to. SMDI Version Float None None The SMDI version. There are only 2 versions of the SMDI protocol (Version 1 and Version 2). Version 2 is the latest draft and is supported by most voice mail servers.
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[Standard - Nortel Networks Confidential] 58 Chapter 5 Voice Mail Servers Figure 36 Create new voice mail server window (Trunk-based) - step 3 NN10043-113
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[Standard - Nortel Networks Confidential] Chapter 5 Voice Mail Servers 5 59 Enter information about the Trunk-based voice mail server gateway connection in the parameter fields. The following table (Table 9) lists the gateway connection parameters. Table 9 PRI Gateway connection parameters Parameter Type Range Default Description Description String(100) Up to 100 characters None The description for the server that identifies the Trunk-based voice mail server.
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[Standard - Nortel Networks Confidential] 60 Chapter 5 Voice Mail Servers Table 9 PRI Gateway connection parameters Parameter Type Range Default Description Application Server String(60) Up to 60 characters ServerHome. With this default, each SIP Application Module will ignore this field and forward SIP requests to the voice mail server instead of forwarding them to a "home" Application Server. Specifies the SIP Application Module will host the voice mail server being provisioned.
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[Standard - Nortel Networks Confidential] Chapter 5 Voice Mail Servers 61 Adding a Line-based voice mail server To add a Line-based voice mail server 1 Click the Voice Mail > Add Voicemail Server menu option. The Create new voice mail server window appears (Figure 38). Figure 38 Create a new voice mail server window (Line-based) - step 1 2 Choose Line-Based Server from the drop down and click Next. The second window of the Create new voice mail server appears (Figure 39).
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[Standard - Nortel Networks Confidential] 62 Chapter 5 Voice Mail Servers Figure 39 Create new voice mail server window (Line-based) - step 2 3 NN10043-113 Enter SMDI parameter information about the Line-based voice mail server. The following table (Table 10) lists the Line-based voice mail server SMDI parameters.
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[Standard - Nortel Networks Confidential] Chapter 5 Voice Mail Servers 63 Table 10 Line-based voice mail server SMDI parameters Parameter Type Range Default Description Address String(100) Up to 100 characters N/A The IP address of the terminal (SMDI) server. Port Integer None None The port for the SMDI server to TELNET to. SMDI Version Float None None The SMDI version. There are only 2 versions of the SMDI protocol: Version 1 and Version 2.
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[Standard - Nortel Networks Confidential] 64 Chapter 5 Voice Mail Servers Figure 40 Create new voice mail server window (Line-based) - step 3 NN10043-113
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[Standard - Nortel Networks Confidential] Chapter 5 Voice Mail Servers 5 65 Enter general information about the Line-based voice mail server in the parameter fields. The following table lists the Line-based parameter information. Table 11 Line-based voice mail server general parameter information Parameter Type Range Default Description Description String(100) Up to 100 characters None The description for the server that identifies the Line-based voice mail server.
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[Standard - Nortel Networks Confidential] 66 Chapter 5 Voice Mail Servers Figure 41 Create new voice mail server window (Line-based) - step 4 7 NN10043-113 Enter the Line-based parameter information to provision the lines for the gateway. The following table (Table 12) lists the Line-based voice mail server parameters.
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[Standard - Nortel Networks Confidential] Chapter 5 Voice Mail Servers 67 Table 12 Line-based voice mail server parameters Parameter Type Range Default Description Gateway String 1-100 characters domain.com; norteltrkgrp=1;ma ddr=0.0.0.0 The trunk group, domain name and IP address of the gateway. Line Digit 0-38 digits None The 10-digit telephone number that identifies the line from the gateway’s point of view.
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[Standard - Nortel Networks Confidential] 68 Chapter 5 Voice Mail Servers To associate a user with a voice mail server that has been previously provisioned 1 Click the Domains menu option 2 Click the domain for the user. 3 Click the Users > List Users menu option. 4 Click Search at the bottom of the screen to display a list of users in the domain. 5 Click the Details link for the user you want to associate with a voice mail server. 6 Scroll down the screen to the voice mail server field.
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[Standard - Nortel Networks Confidential] Chapter 5 Voice Mail Servers 4 69 To delete a voice mail server, click the Delete link for the voice mail server you wish to delete. At the confirmation dialog box, click OK to delete the voice mail server, or Cancel to cancel the operation. Using CPL scripts with voice mail A user will only have voice mail service if there is a Call Processing Language (CPL) script that specifies a route to sip:voicemail@domain.com (usually the last route).
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[Standard - Nortel Networks Confidential] 70 Chapter 5 Voice Mail Servers NN10043-113
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[Standard - Nortel Networks Confidential] 71 Chapter 6 Defining and Assigning Services Note: You must have Services provisioning rights to perform the tasks in this section. Topics in this section: • • “Defining service parameters” on page 71 “Assigning services to a domain” on page 75 Defining service parameters The SIP Provisioning Client allows you to define and assign services to domains. You can assign all or a subset of the pre-defined services to a domain.
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[Standard - Nortel Networks Confidential] 72 Chapter 6 Defining and Assigning Services Figure 44 List of available services window 2 NN10043-113 From the list of available services window, select a value for a service parameter from the drop down list. The following table (Table 13) lists the service parameters and options.
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[Standard - Nortel Networks Confidential] Chapter 6 Defining and Assigning Services 73 Table 13 Services parameters and options Service Option Parameter Description Client enforced Server enforced Enable/disable Voicemail None Retrieve voice mail or for other subscribers, to leave a voice mail message. Voice mail is retrieved from a network server.The user is aware of deposited voice mail since their client's MWI (message waiting indicator) is enabled. Yes. Optional.
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[Standard - Nortel Networks Confidential] 74 Chapter 6 Defining and Assigning Services Service Option Parameter Description Client enforced Server enforced Enable/disable Video None Use of point to point video service between web clients and PC clients. Yes. Simultaneous Network Call Restriction Maximum number of ringlist entries Specifies the maximum number of users that are defined in a route in the Call Manager portion of the SIP Personal Agent.
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[Standard - Nortel Networks Confidential] Chapter 6 Defining and Assigning Services 75 Figure 45 Add new parameter values window 4 For the selected parameter, select a value from the list, using the UP and DOWN buttons to set the priority of the value. 5 To add a new value, click Add. The new value appears in the list of parameter values. 6 Click Set as Default to set the value in the list as the default value for the service parameter. 7 Click Save to save your service parameter changes.
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[Standard - Nortel Networks Confidential] 76 Chapter 6 Defining and Assigning Services Figure 46 Assign services window 2 NN10043-113 Select a domain from the drop down list and click Continue. To assign services to more than one domain, click the link to assign services to multiple domains in the Assign Services window. The Assign services to domains window appears (Figure 47).
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[Standard - Nortel Networks Confidential] Chapter 6 Defining and Assigning Services 77 Figure 47 Assign services to a domain window 3 Select the services and service parameter values you want to assign to the selected domain or multiple domains (Use the Ctrl-click key to choose multiple domains.) To enable all services, check the Enable all Services checkbox. 4 Click Save. A confirmation message displays that your service was assigned successfully.
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[Standard - Nortel Networks Confidential] 78 Chapter 6 Defining and Assigning Services NN10043-113
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[Standard - Nortel Networks Confidential] 79 Chapter 7 Assigning Services and Creating Service Packages Topics in this section: • • • • • • • “Understanding service packages” on page 79 “Listing available services” on page 79 “Assigning services to a service package” on page 83 “Creating a service package” on page 86 “Listing/modifying/deleting service packages” on page 87 “Assigning service packages to domains and subdomains” on page 89 “Upgrading and downgrading service packages” on page 90 Understandi
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[Standard - Nortel Networks Confidential] 80 Chapter 7 Assigning Services and Creating Service Packages 2 Under the domain or subdomain for which you wish to list services, click the Service Package > List Services sub menu option. The List of available services window appears (Figure 48). Figure 48 List of available services 3 NN10043-113 Review the list of services and service parameters.
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[Standard - Nortel Networks Confidential] Chapter 7 Assigning Services and Creating Service Packages 81 Table 14 Services parameters and options Service Option Parameter Description Client enforced Server enforced Enable/disable Voicemail None Retrieve voice mail or for others, to leave a voice mail message. Voice mail is retrieved from a network server.The user is aware of deposited voice mail since their client's MWI is enabled. Yes. Optional. Enabled through the SIP Application Module.
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[Standard - Nortel Networks Confidential] 82 Chapter 7 Assigning Services and Creating Service Packages Service Option Parameter Description Client enforced Server enforced Report when A checkbox to report a user’s Yes. inactive inactivity (a user is inactive when they do not move their mouse or type on their keyboard within a configurable amount of time.) No.
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[Standard - Nortel Networks Confidential] Chapter 7 Assigning Services and Creating Service Packages Service Option Parameter Enable/disable QoS Description 83 Client enforced Server enforced QoS DiffServ Specifies quality of service for client Yes. Code for signaling, audio and video (up to 64). Signalling QoS DiffServ Code for Audio QoS DiffServ Code for Video QoS 802.
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[Standard - Nortel Networks Confidential] 84 Chapter 7 Assigning Services and Creating Service Packages 2 Click the domain or subdomain for which you wish to assign services. Tip: When adding a package to a subdomain, you must first have defined a service package for the parent domain. 3 Click the Service Package > Assign Services sub menu option. The Assign Services window appears (Figure 49).
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[Standard - Nortel Networks Confidential] Chapter 7 Assigning Services and Creating Service Packages 85 Figure 50 Assign services to domains window 6 To assign services for the selected domain, subdomain, or multiple domains or subdomains, select the checkbox next to the service option (see Table 14 on page 81 for service and parameter descriptions). 7 To modify a service parameter, select a value from the drop down list. 8 To select all services, check the Choose All Services checkbox.
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[Standard - Nortel Networks Confidential] 86 Chapter 7 Assigning Services and Creating Service Packages Creating a service package Domains, subdomains, and users are assigned service packages to control their access to network services. To create a service package 1 Click the Domains menu option. 2 Under the domain or subdomain for which you wish to assign services, click the Service Package > Create Package menu option. The Create new package window appears (Figure 51).
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[Standard - Nortel Networks Confidential] Chapter 7 Assigning Services and Creating Service Packages 3 Enter a name for the service package in the text box. 4 Select whether or not to make this package the default for the domain or subdomain. The default is NO. 5 Create the service package by selecting: 6 87 a the checkbox next to the service option to select services for the service package (see Table 14 on page 81 for service and parameter descriptions).
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[Standard - Nortel Networks Confidential] 88 Chapter 7 Assigning Services and Creating Service Packages Figure 52 List of packages domain window 3 4 NN10043-113 From the list of packages a Click the Details-Modify link to view service package details and modify service parameters and values (see Table 14 on page 81 for service and parameter descriptions). If a service package is modified, then all users who currently have this service package are affected.
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[Standard - Nortel Networks Confidential] Chapter 7 Assigning Services and Creating Service Packages 89 Assigning service packages to domains and subdomains To assign a service package to a domain or subdomain 1 Click the Domains menu option. 2 Under the domain or subdomain for which you wish to assign a service package, click the Service Package > Assign Packages sub menu option. The Assign package to domains window appears (Figure 53).
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[Standard - Nortel Networks Confidential] 90 Chapter 7 Assigning Services and Creating Service Packages Upgrading and downgrading service packages Upgrading a service package is allowed (as in the case when you want to add services) as long as the service is available at the domain. Upgrading a service package to update parameter values is also allowed, but only to the limit assigned to the domain.
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[Standard - Nortel Networks Confidential] 91 Chapter 8 User Management Topics in this section: • • • • • • • • • “Managing user functions” on page 91 “Adding a user to a domain or subdomain” on page 92 “Adding a blended user” on page 95 “Adding i2004 Internet Telephone capability for a user” on page 99 “Adding a conference server user and route” on page 101 “Customizing service packages” on page 104 “Listing/modifying/deleting users” on page 105 “Listing/modifying/deleting aliases” on page 107 “Listing/mo
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[Standard - Nortel Networks Confidential] 92 Chapter 8 User Management Adding a user to a domain or subdomain To add a user to a domain or subdomain 1 Click the Domains option. 2 Under the domain or subdomain, click the User > Add User menu option. The Add new user window appears (Figure 54).
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[Standard - Nortel Networks Confidential] Chapter 8 User Management 3 93 Enter information about the new user in the parameter fields as described in the following table (Table 15). Table 15 Add user parameter descriptions Parameter Type Range Default Description User Name String (60)) Up to 60 characters N/A Username of this user. Use lowercase. Does not have to be the same name as the First Name. First Name String (30) Up to 30 characters N/A First name of the user. Case sensitive.
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[Standard - Nortel Networks Confidential] 94 Chapter 8 User Management Table 15 Add user parameter descriptions Parameter Type Voicemail Server Default Description Select from drop down list None selected The voice mail server available to this user. Private Charge ID String (30) Up to 30 characters N/A The Private Charge ID of this user. Public Charge ID String (30) Up to 30 characters N/A The 10-digit national dial plan number associated with the subscriber.
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[Standard - Nortel Networks Confidential] Chapter 8 User Management 95 Adding a blended user Setting up a user as a blended user allows the end user to use their PCs for the multimedia portion of their communication, while using their existing telephony system for voice.
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[Standard - Nortel Networks Confidential] 96 Chapter 8 User Management Figure 55 Add new user - blended NN10043-113 3 Complete the fields on the Add new user form. 4 Add a blended alias for the user.
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[Standard - Nortel Networks Confidential] Chapter 8 User Management 97 system. It must match the called party number that will be sent to the SIP Application Module on these SimRing calls. Note: Blended aliases are per subscriber data and are entered as list of telephony numbers into the Blended Aliases text box. The blended aliases must not match any of the normal aliases entered into the Aliases text box on the same screen.
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[Standard - Nortel Networks Confidential] 98 Chapter 8 User Management 9 Enter the Preferred Audio Device for the user. The number entered here must be the number that is required to route a call to the user's phone and trigger the user's SimRing feature. This number should be unique for each user.
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[Standard - Nortel Networks Confidential] Chapter 8 User Management 99 Adding i2004 Internet Telephone capability for a user The IP Client Manager requires the i2004 properties of a user to enable that user to log into, receive calls on, or make calls from an i2004 Internet Telephone. To add i2004 Internet Telephone capability 1 After successfully adding a new user, click the i2004 properties link at the top of the User details window. The i2004 User details window appears (Figure 58).
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[Standard - Nortel Networks Confidential] 100 Chapter 8 User Management Table 16 i2004 properties NN10043-113 Parameter Type Range Default Description Display Name String (30) Up to 30 characters N/A The display string that is displayed on the i2004 Internet Telephone.
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[Standard - Nortel Networks Confidential] Chapter 8 User Management 101 Note: The Registration Length and Registration Unit fields combined together make up the registration expiration time. The smaller the value, the more SIP traffic generated. If you were to select a registration expiration of every 2 minutes, then the IPCM would only register the user for 2 minute time periods and would have to re-register the user every 2 minutes.
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[Standard - Nortel Networks Confidential] 102 Chapter 8 User Management 1 Click the Domains menu option. 2 Click the domain where you want to add a conference server user. 3 Click the Add User menu option. 4 In the Add User form, enter the text “conference” for the User Name. In the password field, enter any password. 5 Click Save. The User details screen displays a message that the user was added successfully.
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[Standard - Nortel Networks Confidential] Chapter 8 User Management 103 Figure 60 Conference user - route added 9 Click Save to save the route. Adding conference server routes using the SIP Personal Agent To add multiple conference server routes using the SIP Personal Agent 1 Log in to the SIP Personal Agent. (The login name and password is the user name and password that was provisioned for the conference user in the SIP Provisioning Client.
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[Standard - Nortel Networks Confidential] 104 Chapter 8 User Management 8 To set up routes for multiple conference servers, repeat steps 6 and 7 for each sequential ring list in columns 2 and 3. 9 Click Add Route. The Add Route button updates the online user database with the conference server routing information. Setting up rules for the conference server route Once a route has been set up, a screening rule must be created to define the activation of the conference servers.
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[Standard - Nortel Networks Confidential] Chapter 8 User Management 105 Figure 61 Customize service package link 2 Customize the options in the user’s service package by completing the available selections. 3 Click Save to save the changes to the service package. A message appears that the user package was customized successfully. Listing/modifying/deleting users To list, modify, or delete users (including blended users) 1 Click the Domains menu option.
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[Standard - Nortel Networks Confidential] 106 Chapter 8 User Management Figure 62 List Users window 6 Define the size of your search list from the drop down list. 7 Click Search to begin the search, or Remove to remove search criteria from the search list. A list of users appears. Figure 63 List users search results 8 NN10043-113 Click the Details link to modify user information. The User details window appears (Figure 64). To delete the user from the domain, click the Delete link.
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[Standard - Nortel Networks Confidential] Chapter 8 User Management 107 Figure 64 User details window 9 Click Save. A User Updated Successfully message appears.
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[Standard - Nortel Networks Confidential] 108 Chapter 8 User Management 1 Click the Domains menu option. 2 Under the domain or subdomain, click the Users > List Aliases menu option. The Aliases window appears (Figure 65). Select whether to search on Last Name, Alias, or Domain from the drop down list 3 Click Add Criteria. The search criteria you selected appears in the lower window and is used to refine your search. 4 Repeat steps 1-3 to list additional users.
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[Standard - Nortel Networks Confidential] Chapter 8 User Management 7 109 Click Search to begin the search, or Remove to remove the search criteria from the search list.The Aliases search results window appears (Figure 66). Figure 66 List aliases search results 8 Click the Details link to modify alias information. The User details window appears. Click Save to save your changes. 9 To delete an alias, click the Delete link on the List aliases search results screen to delete the user from the domain.
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[Standard - Nortel Networks Confidential] 110 Chapter 8 User Management see all the blended aliases in the selected domain. This will also find all blended aliases in any of the selected domain's subdomains. 7 Click Save. The Blended Alias search results window displays (Figure 67) Figure 67 Blended Aliases search results window 8 NN10043-113 Click the Details link to modify alias information. The User details window appears (Figure 64). To delete the user from the domain, click the Delete link.
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[Standard - Nortel Networks Confidential] 111 Chapter 9 Managing i2004 Internet Telephones Topics in this section: • • • • “Introduction” on page 111 “Adding an i2004 Internet Telephone” on page 111 “Listing an i2004 Internet Telephone” on page 116 “Deleting an i2004 Internet Telephone” on page 119 Introduction i2004 Internet Telephones are provisioned by creating an i2004 device entity and assigning this device to a domain or subdomain.
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[Standard - Nortel Networks Confidential] 112 Chapter 9 Managing i2004 Internet Telephones 3 Click the Devices > Add Device sub menu option. The Adding a Device window appears (Figure 68) Tip: Several fields in the Adding a Device window are populated with the default property values that have been previously set up for the domain or subdomain. Figure 68 Adding a device 4 NN10043-113 Enter device parameters as described in the following table (Table 17).
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[Standard - Nortel Networks Confidential] Chapter 9 Managing i2004 Internet Telephones 5 113 Notice that the most of the values that appear on the form are default values that are set from what was entered when the domain was provisioned. Table 17 i2004 Internet Telephone parameters Parameter Type Range Default Description Label String (30) N/A N/A User defined text label that uniquely describes this device.
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[Standard - Nortel Networks Confidential] 114 Chapter 9 Managing i2004 Internet Telephones Table 17 i2004 Internet Telephone parameters Parameter Type Range Default Description DATE FMT Numeric Standard MM/DD or Numeric Inverse DD/MM 2,3 2 Only formats 2 and 3 are supported. 2-numeric standard (09/16); 3-numeric inverse (16/09).
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[Standard - Nortel Networks Confidential] Chapter 9 Managing i2004 Internet Telephones 115 Table 18 Click Save. The IPCM Device Created window appears (Figure 69). Figure 69 Add device - IPCM device created 6 The i2004 is now provisioned with the parameters that were entered. The i2004 is ready for login. If you want to remotely place a user on an i2004 Internet Telephone, click Assign Users at the top of the screen. (This is the equivalent to a user logging in.
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[Standard - Nortel Networks Confidential] 116 Chapter 9 Managing i2004 Internet Telephones Figure 70 Device Users - assigning users . 7 Enter the user name in the text field and click Add. (If you do not add a domain name for the user, the domain or subdomain of the device is assumed. Tip: You can add up to 6 different users per i2004 Internet Telephone. 8 To move users up or down in the selected window, select the user and click Up or Down. To remove a name, click Remove or Remove All.
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[Standard - Nortel Networks Confidential] Chapter 9 Managing i2004 Internet Telephones 117 Figure 71 List Devices window 3 Select whether to search on the MACaddress or ID of the i2004 Internet Telephone from the drop down list. 4 Click Add Criteria. The search criteria you selected appears in the lower window. 5 Repeat to list additional devices. 6 In the lower window area, check whether to search by All (devices), or Any, using the device criteria you specified.
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[Standard - Nortel Networks Confidential] 118 Chapter 9 Managing i2004 Internet Telephones Figure 72 List devices search results 8 Click the Details link to modify device information. The Modifying a Device in a domain window appears (Figure 73). Figure 73 Modifying a device in a domain window 9 NN10043-113 Click Save.
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[Standard - Nortel Networks Confidential] Chapter 9 Managing i2004 Internet Telephones 119 Deleting an i2004 Internet Telephone To delete an i2004 Internet Telephone 1 Click the Domains menu option. 2 Click the domain or subdomain for which you wish to delete an i2004 Internet Telephone. 3 Click the Devices > List Devices sub menu option. The Devices window appears. Select whether to search on the MACaddress or ID of the i2004 Internet Telephone from the drop down list. 4 Click Add Criteria.
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[Standard - Nortel Networks Confidential] 120 Chapter 9 Managing i2004 Internet Telephones NN10043-113
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[Standard - Nortel Networks Confidential] 121 Chapter 10 Telephony Routes Note: Telephony routing enables customers to configure their dial plans and to set Virtual Private Networks (VPNs). You must have telephony routing and domain management provisioning rights to perform the tasks in this section.
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[Standard - Nortel Networks Confidential] 122 Chapter 10 Telephony Routes Adding Class of Service (COS) information COS is assigned to users, domains, and routing lists. It is an integer value, and the lower the number, the greater, or higher, the COS value. For example, if a user has a COS value of 1, and a domain has a COS of 2, 3, and 4, the user with a COS of 1 can use all the domains to make a call. The lower the number, the higher access to making calls.
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[Standard - Nortel Networks Confidential] Chapter 10 Telephony Routes 123 Figure 75 Class of Service information for domain window 3 Enter a name for the COS in the Name text box. 4 Enter a description for the COS in the Description text box. 5 Click Save.The COS now appears in the window below. Repeat this step for each new COS you wish to create. 6 Click UP or DOWN to reorder the COS in the Current Choices Available window.
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[Standard - Nortel Networks Confidential] 124 Chapter 10 Telephony Routes 7 To delete a COS from the Current Choices window, click Delete. Adding a telephony route To add a new telephony route 1 Click the Domains menu option. 2 Under the domain or subdomain for which you wish to add a new telephony route, click the Telephony Routes > Add Telephony Routing menu option. The Create New Telephony Route window appears (Figure 76).
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[Standard - Nortel Networks Confidential] Chapter 10 Telephony Routes 125 create a telephony route. The following table (Table 19) lists the telephony route list parameter values and descriptions. Table 19 Telephony route parameter information Parameter Type Range Default Description Name String (20) N/A N/A The name of this telephony route. Description String (100) N/A N/A A description for this telephony route.
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[Standard - Nortel Networks Confidential] 126 Chapter 10 Telephony Routes 4 Click Save to create the telephony route. The Telephony Route Listing window appears with the new route listed added to the domain and parameter options based on the telephony route type (Figure 77). Figure 77 Telephony Route Listing window 5 NN10043-113 Click the Change Parameters link.
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[Standard - Nortel Networks Confidential] Chapter 10 Telephony Routes 6 127 Provision the parameters for the new telephony route based on the whether the route is a Private, SIP, or Gateway route. The following telephony route parameters windows appear as described in the following table (Table 20).
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[Standard - Nortel Networks Confidential] 128 Chapter 10 Telephony Routes Listing a telephony route To view details about a telephony route 1 Click the Domains menu option. 2 Under the domain or subdomain for which you wish to view telephony route details, click the Telephony Routes > List Telephony Routing menu option. The Telephony Route Listing for the domain window appears (Figure 78). Figure 78 Telephony route listing window 3 To view or modify a telephony route, click the telephony route name.
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[Standard - Nortel Networks Confidential] Chapter 10 Telephony Routes 129 1 Click the Domains menu option. 2 Under the domain or subdomain for which you wish to add a route list, click the Telephony Routes > Add RouteList menu option. The Create a new route list window appears (Figure 79). Figure 79 Create a New Route List window 3 Enter a name for the new route list in the text field provided. 4 Enter a text description of the route list in the text filed provided.
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[Standard - Nortel Networks Confidential] 130 Chapter 10 Telephony Routes Routing (coming from the same domain) fields, choose one of the following call routing options as described in the following table (Table 21). Table 21 Call routing options Call routing option Description Allow Allow all incoming sessions from other domains and subdomains. Block Block all incoming calls from other domains and subdomains. Redirect Redirect sessions to the originator’s domain.
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[Standard - Nortel Networks Confidential] Chapter 10 Telephony Routes 131 Figure 80 List route lists window 3 Click the link for the route list name to modify the route list. The Create New Route List window appears. Modify route list information and click Save. 4 To delete an existing route list, click the Delete link in the Delete column next to the route list you wish to delete. 5 To delete a telephony route associated with a route list, click the Delete link in the Remove column.
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[Standard - Nortel Networks Confidential] 132 Chapter 10 Telephony Routes 1 Click the Domains menu option. 2 Under the domain or subdomain, click the Telephony Routes > Translation Tool menu option. The Translation Verification Tool window appears (Figure 81). Figure 81 Translation Verification Tool window 3 In the Request URI field, enter a number to call using the following format @.
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[Standard - Nortel Networks Confidential] Chapter 10 Telephony Routes 133 Figure 82 Translation tool results window Setting up an interworking profile with the Communications Server 2000 (CS2000) The Set Profile menu option is for interworking with the CS2000. To set the profile 1 Click the Domains menu option. 2 Under the domain or subdomain that you want to set up to interwork with the CS2000, click the Set Profile menu option. The Set Profile for the domain window appears (Figure 83).
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[Standard - Nortel Networks Confidential] 134 Chapter 10 Telephony Routes NN10043-113
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[Standard - Nortel Networks Confidential] 135 Chapter 11 Gateways Note: You must have gateway management rights to perform the tasks in this section.
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[Standard - Nortel Networks Confidential] 136 Chapter 11 Gateways • • • IP address of the gateway trunk group on the gateway domain assigned to the trunk group Adding a gateway The Add Gateway menu option allows an administrator to provision a new gateway. To add a new gateway 1 Click the Gateways > Add Gateway menu option. The Create new gateway window appears (Figure 84). Figure 84 Create new gateway window 2 Enter the IP address or MADDR of the gateway in the text box (required).
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[Standard - Nortel Networks Confidential] Chapter 11 Gateways 3 Enter a description the gateway in the Gateway Type text box. 4 Click Save. (To clear the text fields, click Clear.) The Gateways window appears with a list of all provisioned gateways, including the gateway just added (Figure 85). 137 Figure 85 Gateways window Listing a gateway The List Gateway option allows an administrator to view information of all the available provisioned gateways.
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[Standard - Nortel Networks Confidential] 138 Chapter 11 Gateways Figure 86 Gateways window (List Gateways) 2 Click the gateway host name to view the details corresponding to that particular gateway. 3 To modify gateway information, enter the IP address or MADDR of the gateway in the textbox (required). For example, nortelnetworks.com;maddr= 4 To modify gateway description, enter changes in the Gateway Type text box. 5 Click Save. (To clear the text fields, click Clear.
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[Standard - Nortel Networks Confidential] Chapter 11 Gateways 139 To add a new gateway route 1 Click the Gateways > Add Route menu option. The Create new gateway route appears (Figure 87). Figure 87 Create new gateway route window 2 Enter a description for the new route in the Description text box. 3 From the drop down list, select a domain to associate with the route. 4 Click Save. (To clear the text fields, click Clear.) The Gateway Routes window appears (Figure 88).
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[Standard - Nortel Networks Confidential] 140 Chapter 11 Gateways Listing a gateway route The List Gateways menu option allows the administrator to view routing information for a particular gateway. To view details for a gateway route 1 Click the Gateways > List Routes menu option. The Gateway Routes window appears (Figure 89). Figure 89 Gateway routes window (List Routes) NN10043-113 2 Click on a route to view gateway route information corresponding to that particular route.
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[Standard - Nortel Networks Confidential] Chapter 11 Gateways 141 Figure 90 Reorder trunk groups window 7 In the Current Choices Available window, click UP or DOWN to reorder the trunk group. 8 Click Reorder to submit the trunk group reorder to the database. Adding a gateway trunk group The AddTrunkGroup menu option allows an administrator to add gateway trunk group information for a particular gateway. Multiple trunk groups can be assigned to a gateway route.
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[Standard - Nortel Networks Confidential] 142 Chapter 11 Gateways Figure 91 Create new trunkgroup window 2 Select a gateway from the Gateway drop down list. 3 Select a route from the Route drop down list. 4 Enter a description for the new trunk group in the text box provided. 5 Click Save. (To clear information from any of the fields, click Clear.) The TrunkGroups window appears (Figure 92).
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[Standard - Nortel Networks Confidential] Chapter 11 Gateways 143 Figure 93 TrunkGroups window (List TrunkGroup) 2 To delete a gateway trunk group, click the Delete link next to the gateway. 3 At the confirmation dialog box, click OK to delete the gateway trunk group information from the database for that particular gateway, or Cancel to return to the Trunk Groups window.
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[Standard - Nortel Networks Confidential] 144 Chapter 11 Gateways NN10043-113
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[Standard - Nortel Networks Confidential] 145 Appendix A Provisioning Sequence This section describes the sequence of provisioning tasks. Sequence of tasks The following table provides a step by step provisioning sequence. Table 22 SIP Provisioning Client provisioning sequence Step Description Task(s) Menu option 1. Define roles and rights and use to create a new Administrator Add role and assign rights Admins Add Role Add Admin Admins Add Admin Add domain(s) Domains Add Domain 2.
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[Standard - Nortel Networks Confidential] 146 Provisioning Sequence Step Description Task(s) Menu option 4. Define domain service package Create service package Domains domainxx.com Service Package Create Package Assign service package(s) to Domains domain(s) and sub-domain(s) domainxx.com Service Package Assign Package Assign services to subdomain(s) Domains domainxx.com Service Package Assign Services 5.
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[Standard - Nortel Networks Confidential] Provisioning Sequence Step Description 9. If not autoprovisioning, assign Add device devices to domain(s) 10. 11. Define gateway, gateway routes, and trunk groups Define domain telephony routes and parameters Task(s) 147 Menu option Domains domainxx.com Devices Add Device Assign users to a device Domains domainxx.
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[Standard - Nortel Networks Confidential] 148 Provisioning Sequence NN10043-113
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[Standard - Nortel Networks Confidential] 149 Appendix B Understanding Telephony Routing and Translations This section provides a basic understanding of how to provision telephony style translations interworking with traditional circuit-switched network routing.
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[Standard - Nortel Networks Confidential] 150 Appendix B Understanding Telephony Routing and Translations The following figure shows an example of the subdomain concept (Figure 94). Figure 94 Example domain tree Tip: Subscribers do not have to be aware of subdomains. Subdomains are used only to group subscribers for partitioning telephony translations. Class of Service Class of Service (COS) screens and restricts users from accessing certain telephony routes within a domain and subdomain.
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[Standard - Nortel Networks Confidential] Appendix B Understanding Telephony Routing and Translations • • • • • • 151 A single COS value can be assigned to a list of routes, domain, subdomain or a subscriber. A domain, subdomain or subscriber has access to the routes if the COS value equal or higher is assigned to a list of routes. The domain based COS value is used to determine the telephony routes for incoming sessions from gateways or other SIP networks.
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[Standard - Nortel Networks Confidential] 152 Appendix B Understanding Telephony Routing and Translations Figure 95 SIP Application Module routing stages Telephony routing terminology This section describes the following telephony routing terms: • • route lists routes Route lists Route lists consist of specific telephony routes for a local domain, gateways, or another SIP domain.
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[Standard - Nortel Networks Confidential] Appendix B Understanding Telephony Routing and Translations • • • 153 block all incoming sessions from other domains allow all incoming sessions from other subdomains block all incoming sessions from other subdomains Example of telephony route redirection between domains The following figure (Figure 96) shows an example of a telephony redirect imposed by a route list in the xyz.com domain when a session originates from the abc.com domain.
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[Standard - Nortel Networks Confidential] 154 Appendix B Understanding Telephony Routing and Translations Figure 97 Route list redirect (between subdomains) Routes Telephony routes provide the actual dial plan to a particular destination. The telephony routing includes routes for a private digit dial plan, routes to gateways, and telephony style routing between SIP domains and subdomains.
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[Standard - Nortel Networks Confidential] Appendix B Understanding Telephony Routing and Translations 155 Private telephony routes Private telephony routes are used for abbreviated telephony style digit dial plans. For example, private routes can be set up for a 5-digit dial plan between selected subscribers in a domain.
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[Standard - Nortel Networks Confidential] 156 Appendix B Understanding Telephony Routing and Translations Figure 98 Domains/subscribers used for the sample dial plan The domain abc.com defines the following three types of COS: • • • lobby_dial_plan (lowest COS) local_dial_plan company_dial_plan (highest COS) A subscriber that has company_dial_plan COS will also have access to routes defined for lobby_dial_plan and local_dial_plan. The domain xyz.
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[Standard - Nortel Networks Confidential] Appendix B Understanding Telephony Routing and Translations 157 Example dial plan assignments The following table (Table 23) provides an example list of subscribers, subscriber aliases, and COS assignments in the domains. Table 23 Example dial plan data Subscriber Alias Domain Subdomain COS lobby 9726850000 abc.com rich.abc.com lobby_dial_plan paul 9726851000 abc.com rich.abc.com local_dial_plan john 9726852000 abc.com otta.abc.
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[Standard - Nortel Networks Confidential] 158 Appendix B Understanding Telephony Routing and Translations • • • The 5+4 digit dial plan allows the subscribers in subdomain rich.abc.com to reach other subscribers in the same subdomain using only 5 digit dial plan (for example, 5+1000). Since the 5 digit dial plan is only required in the subdomain, it is assigned as a private route.
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[Standard - Nortel Networks Confidential] Appendix B Understanding Telephony Routing and Translations • • • • • • • 159 “Step 1: Create the parent and subdomains” on page 159 “Step 2: Create the COS” on page 161 “Step 3: Create the subscribers and assign the COS” on page 162 “Step 4: Create gateways, gateway routes and trunk groups” on page 165 “Step 5: Create the telephony routes” on page 166 “Step 6: Create the telephony route lists and assign COS” on page 174 “Step 7: Test the telephony routing config
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[Standard - Nortel Networks Confidential] 160 Appendix B Understanding Telephony Routing and Translations Figure 99 Parent domain provisioning menu parent domain (abc.com) menu option to create subdomains menu option to create and reorder COS menu option to add telephony routes menu option to add a route list 4 Create the following subdomains: — rich.abc.com — otta.abc.com — xyz.abc.com The subdomains assume the default parameters from the parent domain.
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[Standard - Nortel Networks Confidential] Appendix B Understanding Telephony Routing and Translations 161 Figure 100 Subdomain provisioning subdomains Step 2: Create the COS To create the COS 1 Click the Domains > abc.com > Telephony Routes > Routing COS menu option.
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[Standard - Nortel Networks Confidential] 162 Appendix B Understanding Telephony Routing and Translations 2 Add three COS to the parent domain abc.com, and re-order the COS as shown in the following figure (Figure 101). The highest COS is company_dial_plan. Tip: The COS list is only created in the parent domain. Figure 101 Creating COS 3 Click Save.
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[Standard - Nortel Networks Confidential] Appendix B Understanding Telephony Routing and Translations 163 Figure 102 Assigning service packages to subdomains 2 Create the subscribers for rich.abc.com, otta.abc.com and xyz.com. The following figure (Figure 103) shows a user called lobby added to the subdomain rich.abc.com.
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[Standard - Nortel Networks Confidential] 164 Appendix B Understanding Telephony Routing and Translations Figure 103 Adding a subscriber with COS SIP user 10 digit alias 10 digit calling number display used for PSTN calls COS assigned to this user NN10043-113 3 Click Save. 4 Add the remaining subscribers to rich.abc.com, otta.abc.com and xyz.com domains. 5 Click Save.
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[Standard - Nortel Networks Confidential] Appendix B Understanding Telephony Routing and Translations 165 Step 4: Create gateways, gateway routes and trunk groups Before a gateway route can be assigned to a dial plan, the gateway and trunk groups must be created. A SIP PRI gateway is used with following parameters provisioned on the gateway: • • the gateway’s IP address is 192.12.12.12. the trunk group assigned to domain abc.com is pstn_trunk_group for facing with the PSTN network.
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[Standard - Nortel Networks Confidential] 166 Appendix B Understanding Telephony Routing and Translations Figure 105 Adding a gateway route 3 Click the Gateways > Add TrunkGroup menu option to assign the gateway trunk group to this route as shown in the following figure (Figure 106). Figure 106 Adding a trunk group to a gateway route 4 Click Save. Step 5: Create the telephony routes Using the dial plan defined earlier (Table 24), you can now create the telephony routes.
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[Standard - Nortel Networks Confidential] Appendix B Understanding Telephony Routing and Translations 167 Adding a private route to subdomain rich.abc.com Note: Privates routes in this example are for the rich.abc.com subdomain only. To add a private route 1 Click the Domains > abc.com > rich.abc.com > Add Telephony Route sub menu option as shown in the following figure (Figure 107).
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[Standard - Nortel Networks Confidential] 168 Appendix B Understanding Telephony Routing and Translations Figure 108 Adding a private route to rich.abc.com 3 Click Save.The following window appears (Figure 109). Figure 109 Private route created 4 Click the Change Parameters link. 5 Set the Subscriber Not Found option to STOP. The STOP option terminates the call if a subscriber with the prefix 97268+5 digits cannot be found in the abc.com domain.
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[Standard - Nortel Networks Confidential] Appendix B Understanding Telephony Routing and Translations 6 169 Click Save. The following window appears (Figure 111) indicating a 5-digit private route is created for subdomain rich.abc.com. Figure 111 Listing a private route Adding SIP routes to abc.com and xyz.com In this example, two SIP routes are added. The routes use the dial plan defined in the previous sections to communicate between abc.com and xyz.com domains using PSTN style dialing.
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[Standard - Nortel Networks Confidential] 170 Appendix B Understanding Telephony Routing and Translations to determine the user alias in xyz.com. The following figure shows a SIP route added to the abc.com domain (Figure 112). Figure 112 Adding a SIP route to abc.com 2 Click the Change Parameters link to set the route list options (Figure 113). Figure 113 SIP route change parameters 3 NN10043-113 Provision the SIP route to point to the xyz.com domain as shown in the following figure (Figure 114).
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[Standard - Nortel Networks Confidential] Appendix B Understanding Telephony Routing and Translations 171 Figure 114 SIP route options 4 Click Save. 5 Click the Domains > abc.com > Telephony Route > List TelephonyRoute menu option to view a list of the telephony routes as shown in the following figure (Figure 115). Figure 115 Listing SIP routes in abc.com 6 Add a SIP route to xyz.com to point to abc.com using the data shown in the following figure (Figure 116). Figure 116 SIP route to abc.
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[Standard - Nortel Networks Confidential] 172 Appendix B Understanding Telephony Routing and Translations Adding a gateway route to abc.com Add the dial plan to gateway route as shown in Table 24 to domain abc.com (9+ 10 digits). To add a gateway route to abc.com 1 Click the abc.
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[Standard - Nortel Networks Confidential] Appendix B Understanding Telephony Routing and Translations 173 Figure 118 Gateway change parameters 4 Provision the gateway route and options as shown in the following figure (Figure 119). By selecting the PUBLIC option, the public charge ID assigned to a subscriber in abc.com is sent as the calling number to the PSTN. Figure 119 Gateway route options 5 Click the List Telephony Routes menu option to view the list of telephony routes.
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[Standard - Nortel Networks Confidential] 174 Appendix B Understanding Telephony Routing and Translations Figure 120 Listing abc.com routes Step 6: Create the telephony route lists and assign COS At this point, all the subscribers with COS and telephony routes have been created. However, there is no association between the subscribers and telephony routes. The route lists provide the association between subscribers COS and telephony routes that can be used by the subscribers.
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[Standard - Nortel Networks Confidential] Appendix B Understanding Telephony Routing and Translations 175 Figure 121 Adding a route list to abc.com block calls from other domains accessing this route telephony route selected 4 Create a route list for the local calling plan and assign it the local_dial_plan COS. This route will be available to subscribers named john and paul in the abc.com domain.
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[Standard - Nortel Networks Confidential] 176 Appendix B Understanding Telephony Routing and Translations Figure 123 Listing of abc.com route lists 6 Create a route list in subdomain xyz.com and assign it the COS of all_dial_plans. The Route List of xyz.com is shown in the following figure (Figure 124). Figure 124 Listing of xyz.com route lists 7 NN10043-113 Click the Domains > abc.com > rich.abc.
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[Standard - Nortel Networks Confidential] Appendix B Understanding Telephony Routing and Translations 177 created earlier for the 5 digit dialing between the subscribers in the rich.abc.com subdomain. The following figure (Figure 125) shows the new route list. This route will be available to subscribers named paul and lobby in the subdomain rich.abc.com only. Since the COS for lobby_dial_plan is lower than the COS for local_dial_plan, subscriber paul has access to this route list.
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[Standard - Nortel Networks Confidential] 178 Appendix B Understanding Telephony Routing and Translations Step 7: Test the telephony routing configuration At this point all subscribers, COS, route, and route lists have been provisioned. Before making any calls, telephony routing can be verified using the Translations Tool menu option available in the domains and subdomains. To check the telephony routing 1 Click the abc.com > rich.abc.com > TelephonyRoutes > Translations Tool menu option.
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[Standard - Nortel Networks Confidential] Appendix B Understanding Telephony Routing and Translations 179 Figure 128 Gateway route translations trace calling number to PSTN 3 PRI gateway trunk group IP address of the PRI gateway Verify that subscriber named john in subdomain otta.abc.com can reach the SIP domain xyz.com subscriber named fred with the 214684200 alias using the 6+8 digit dial plan. The data and results are shown in the following figure (Figure 128).
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[Standard - Nortel Networks Confidential] 180 Appendix B Understanding Telephony Routing and Translations Figure 129 SIP route trace from abc.com to xyz.com Fred’s 10 digit alias 4 Verify that subscriber named paul in subdomain rich.abc.com cannot reach the SIP domain xyz.com subscriber named fred with the 214684200 alias using the 6+8 digit dial plan.The data and results are shown in the following figure (Figure 130).
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[Standard - Nortel Networks Confidential] 181 Appendix C 911 Emergency Notification Note: You must have telephony routing and domain management provisioning rights to perform the tasks in this section. This section describes how to set up 911 emergency notification using the SIP Provisioning Client and the SIP Personal Agent.
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[Standard - Nortel Networks Confidential] 182 Appendix C 911 Emergency Notification A Public Safety Answering Point (PSAP) is an agency or group of agencies designated and authorized to receive and respond to 911 emergency calls requiring one or more public services: Police, Fire, Emergency Medical Service, or all three. The OSN is required so that the OSN staff can prepare for the arrival of the emergency response team, and direct them to the location of the 911 caller when they arrive on site.
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[Standard - Nortel Networks Confidential] Appendix C 911 Emergency Notification 183 To set up Instant Message (IM) notifications, the following information must be provisioned using both the SIP Provisioning Client and the SIP Personal Agent. Use this client... To set up...
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[Standard - Nortel Networks Confidential] 184 Appendix C 911 Emergency Notification • “Setting up a rule for the emergency notification route” on page 193 Creating a COS for the 911 notification As a first step, create a new COS for the 911 notification and assign it to the parent domain. To create the COS NN10043-113 1 Click the Domains menu option. Click the subdomain for which you want to set up the COS (for example, rich.abc.com) 2 Click the Telephony Routes > Routing COS menu option.
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[Standard - Nortel Networks Confidential] Appendix C 911 Emergency Notification 185 Figure 131 Creating a COS for the 911 notification 5 Click UP or DOWN to reorder the COS in the Current Choices Available window. The COS for 911 emergency notification should be the highest in the reorder list. This indicates that the COS has a lower number, which means a higher COS value, or service, and ensures that everyone will receive 911 emergency notification support.
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[Standard - Nortel Networks Confidential] 186 Appendix C 911 Emergency Notification Figure 132 Adding a new gateway 3 Click Save. The new gateway appears in the list of gateways (Figure 133). Figure 133 List of gateways 4 Click the Gateways > Add Route menu option to provision a gateway route for the parent domain, for example, Route for abc.com (Figure 134). The route created here will route 911 calls to this gateway. Figure 134 Creating a new gateway route NN10043-113 5 Click Save.
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[Standard - Nortel Networks Confidential] Appendix C 911 Emergency Notification 187 Figure 135 Creating a new trunkgroup Adding a private telephony route An emergency telephony route must be set up that is based on the unique emergency subscriber name provisioned per domain or subdomain. To create a private telephony route for when a user dials 911 1 Click the Domains menu option. 2 Click the domain subdomain for which you want to set up the private telephony route (for example, rich.abc.
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[Standard - Nortel Networks Confidential] 188 Appendix C 911 Emergency Notification Figure 136 Create new telephony route window 4 Click Save. The Telephony Route Listing for the domain appears (for example, abc.com domain). 5 Click the Change Parameters link and select PRE-TRANSLATE from the drop down list. Click Save (Figure 137). Figure 137 Change parameters 6 NN10043-113 Click the Telephony Routes > Add RouteList menu option.
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[Standard - Nortel Networks Confidential] Appendix C 911 Emergency Notification 189 Figure 138 Creating a new route list Adding a gateway telephony route To add a gateway telephony route that routes to the proper gateway serving the PSAP for the OSN location when a user dials 911 1 Click the abc.com > Telephony Routing > Add Telephony Route menu option to assign the gateway telephony route for the PSAP route.
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[Standard - Nortel Networks Confidential] 190 Appendix C 911 Emergency Notification Figure 139 Create gateway telephony route to PSAP 3 Click Save. 4 Click the Change Parameters link on the route listing window. 5 Provision the gateway route and options as shown in the following figure (Figure 140). By selecting the PUBLIC option, the public charge ID assigned to a subscriber in abc.com is sent as the calling number to the PSTN.
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[Standard - Nortel Networks Confidential] Appendix C 911 Emergency Notification 2 Select a domain (or a subdomain of a domain). 3 Click the User > Add User sub menu option. The Add new user window appears (Figure 141). 191 Figure 141 Add user - emergency subscriber 4 Enter a name for the emergency subscriber (for example, 55911). 5 Enter and confirm a password for the subscriber. 6 Enter additional information for the emergency subscriber (optional).
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[Standard - Nortel Networks Confidential] 192 Appendix C 911 Emergency Notification 8 Click Save. A message appears that the user was added successfully. Adding an OSN subscriber To add an OSN subscriber to a domain or subdomain 1 Click the Domains option. 2 Select a domain (or a subdomain of a domain). 3 Click the User > Add User sub menu option. The Add new user window appears. 4 Enter a name for the OSN subscriber (for example, guarddeskA).
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[Standard - Nortel Networks Confidential] Appendix C 911 Emergency Notification 193 3 Click ListRoutes tab from the Call Manager Home screen. The Ring List Details screen displays. 4 Enter a name for the emergency route in the Ring list name text box (for example, Emergency notification). 5 From the drop down list, select the maximum number of times to ring the phone. 6 In the first text box in the column, enter a unique emergency number.
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[Standard - Nortel Networks Confidential] 194 Appendix C 911 Emergency Notification 2 Click the create a screening rule link. The Call Manager Rule Details screen displays. 3 Enter a name for emergency rule in the Rule name text box (for example, 911 rule). 4 Click the Active check box to select that the rule should appear in the Active Rules window. 5 Select the emergency route from the pull-down menu next to the Active route field. 6 Click Save Rule.
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[Standard - Nortel Networks Confidential] 195 Index Numbers B 911 emergency notification 181 adding a gateway telephony route 189 adding an emergency subscriber 190 adding an OSN subscriber 192 ban list definition 36 setting up 36 viewing a ban list 36, 37 Behind Firewall parameter 29 A Blended Aliases 93 Acronyms xx blended user 92, 95 Activation 45 Business Phone parameter 93 activation key 45 Active Proxy parameter 30 C adding a user 92, 105 CAS gateway 50 adding an administrator 19 Cell
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[Standard - Nortel Networks Confidential] 196 Index modifying 33 CS2000 interworking profile 133 customer support xxii From Digits parameter (telephony route) 125 D G Date FMTparameter 29 gateway adding a route 138 adding a server 136 associating a domain 139 definition 135 listing 140 listing a server 137 modifying 138 trunk groups adding 141 listing 142 reordering 140 Default Proxy Host parameter 30 Default Proxy Port parameter 29 deleting a user 105 Description parameter 52 Description parameter
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[Standard - Nortel Networks Confidential] Index parameters 42, 43 IPCM Name parameter 43 197 N Name parameter (telephony route) 125 IPCM parameter (i2004) 100 L Last Name parameter 93 Line based voice mail server general parameters Application Server 65 Client contact 65 Description 65 Domain name 65 Maximum Call Duration 65 Line based voice mail server parameters Gateway 67 Line 67 Message Desk 67 Position Number 67 O online help 5 how to use 5 question mark help 5 P Pager parameter 93 parameters ser
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[Standard - Nortel Networks Confidential] 198 Index R Realm for a domain parameter 30 Recursive parameter (telephony route) 125 registration expiration time (i2004) 101 Registration Length parameter (i2004) 100 Registration Unit parameter (i2004) 100 related publications xxi Remove parameter (telephony route) 125 Route Type parameter (telephony route) 125 Routes 154 S defining 71 service parameters and options 73 SIP based voice mail server 50 adding 51 SIP Personal Agent routing a 911 emergency notific
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[Standard - Nortel Networks Confidential] Index listing a route list 130 modifying 128 private route 127 redirection between subdomains 153 sample dial plan 154, 155 SIP route 127 Line based 50 listing 68 provisioning 50 SIP based 50 Trunk based 50 Voicemail parameter 94 Telephony routing concepts 149 Voicemail Server parameter 94 telephony routing concepts 149 Class of Service (COS) 150 subdomains 149 W telephony routing terminology 152 route lists 152 telephony routing terms routes 154 telephony red
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[Standard - Nortel Networks Confidential] 200 Index NN10043-113