[Standard—Nortel Networks Confidential] Part No. NN10041-112 April 2003 MCP 1.1 FP1 (02.
[Standard—Nortel Networks Confidential] ii Copyright © 2003 Nortel Networks All rights reserved. April 2003. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document.
[Standard—Nortel Networks Confidential] iii Nortel Networks Inc. software license agreement This Software License Agreement (“License Agreement”) is between you, the end-user (“Customer”) and Nortel Networks Corporation and its subsidiaries and affiliates (“Nortel Networks”). PLEASE READ THE FOLLOWING CAREFULLY. YOU MUST ACCEPT THESE LICENSE TERMS IN ORDER TO DOWNLOAD AND/OR USE THE SOFTWARE. USE OF THE SOFTWARE CONSTITUTES YOUR ACCEPTANCE OF THIS LICENSE AGREEMENT.
[Standard—Nortel Networks Confidential] iv Government, the respective rights to the software and software documentation are governed by Nortel Networks standard commercial license in accordance with U.S. Federal Regulations at 48 C.F.R. Sections 12.212 (for non-DoD entities) and 48 C.F.R. 227.7202 (for DoD entities). b. Customer may terminate the license at any time. Nortel Networks may terminate the license if Customer fails to comply with the terms and conditions of this license.
[Standard—Nortel Networks Confidential] Contents v Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
[Standard—Nortel Networks Confidential] vi Contents Main menu shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Status area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Main buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 System tray icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
[Standard—Nortel Networks Confidential] Contents vii Chapter 3 Managing your contacts and calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Call logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Checking your inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Returning a missed call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
[Standard—Nortel Networks Confidential] viii Contents Sending all files in a file list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Whiteboarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Opening a shared whiteboard workspace on your PCs . . . . . . . . . . . . . . . . . . . . . 91 Saving whiteboard drawings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
[Standard—Nortel Networks Confidential] Contents ix Adding a new profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Chapter 6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Startup problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Audio problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
[Standard—Nortel Networks Confidential] x Contents NN10041-112
[Standard—Nortel Networks Confidential] Figures xi Figures Figure 1 Installation Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Figure 2 Configuration wizard - step 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Figure 3 Configuration wizard - step 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Figure 4 Configuration wizard - step 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
[Standard—Nortel Networks Confidential] xii Figures Figure 33 Import contacts from Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Figure 34 Buddies tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Figure 35 View buddy entry options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Figure 36 Call Screening window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
[Standard—Nortel Networks Confidential] Tables xiii Tables Table 1 Main menu actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Table 2 Video configuration settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Table 3 NeoMagic sound card drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Table 4 Main GUI buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
[Standard—Nortel Networks Confidential] xiv Tables NN10041-112
[Standard—Nortel Networks Confidential] 15 Welcome The SIP Multimedia PC Client User Guide provides you with the instructions necessary to get up and running with this product. This guide also describes the capabilities of the SIP Multimedia PC Client, a feature-rich user interface.
[Standard—Nortel Networks Confidential] 16 Acronyms This guide uses the following acronyms: ADSL Asynchronous Digital Subscriber Line codec coder/decoder DSL Digital Subscriber Line DTMF Dual Tone Multi-Frequency ERC Express Routing Code GUI Graphical User Interface IM Instant Message IP Internet Protocol IPCM Internet Protocol Client Manager ISDN Integrated Services Digital Network LAN Local Area Network NAT Network Address Translation PNG Portable Network Graphic PSTN Public Sw
[Standard—Nortel Networks Confidential] 17 How to get help If you purchased a service contract for your Nortel Networks product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance. If you purchased a Nortel Networks service program, contact Nortel Networks Technical Support. To obtain contact information online, go to the http:// www.nortelnetworks.com/cgi-bin/comments/comments.cgi URL, then click on Technical Support.
[Standard—Nortel Networks Confidential] 18 SIP Multimedia PC Client User Guide
[Standard—Nortel Networks Confidential] 19 Chapter 1 Getting started Topics in this section: • • • • • • “What is the SIP Multimedia PC Client?” on page 19 “Configurations” on page 20 “Useful terms to know” on page 22 “Before you begin” on page 24 “Understanding the SIP Multimedia PC Client interface” on page 34 “Using online help” on page 39 What is the SIP Multimedia PC Client? The SIP Multimedia PC Client is an application that provides advanced IP telephony features, many of which are not available o
[Standard—Nortel Networks Confidential] 20 • • • • video calls (one-way and two-way video) local three-way calling conference calls [requires network conference server] a COM AddIn button that allows you to make calls from Outlook 2000 and import contacts from Outlook 2000 Configurations The SIP Multimedia PC Client is available in three configurations.
[Standard—Nortel Networks Confidential] 21 SIP Multimedia PC Client Set When the SIP Multimedia PC Client controls an i2004 Internet Telephone the configuration is called a SIP Multimedia PC Client Set. The i2004 Internet Telephone provides premium-quality voice, while your computer is dedicated to the data and video components of the multimedia session. The SIP Multimedia PC Client Set is ideal when superior voice quality is required.
[Standard—Nortel Networks Confidential] 22 Useful terms to know The SIP Multimedia PC Client uses some terms that may be new to you.
[Standard—Nortel Networks Confidential] 23 Network-based address book Your personal network-based address book is a key tool for managing addresses. You can save your addresses for quick call access as well as organize addresses into groups. When you make changes in your network-based address book it applies to all the devices you can use to access the network (SIP Multimedia PC Client, SIP Multimedia Web Client, i2004 Internet Telephone).
[Standard—Nortel Networks Confidential] 24 If you have access to the SIP Personal Agent, you can view the features and options available in your service package through Settings > Preferences. Note: Your service package features won’t be available on your SIP Multimedia PC Client until you sign-in.
[Standard—Nortel Networks Confidential] 25 • Mouse Recommended hardware and operating system requirements • • • • • • • • 1 GHz (or higher) Pentium-class or equivalent processor Windows XP, Windows 2000, Windows 98(SE), or Windows NT 4.
[Standard—Nortel Networks Confidential] 26 Figure 1 Installation Wizard The installer application will walk you through the installation process, allowing you to select options, including: • • • • • the location of where the SIP Multimedia PC Client should be installed whether or not the SIP Multimedia PC Client should install a desktop icon whether or not the SIP Multimedia PC Client should install the Outlook COM AddIn whether or not the SIP Multimedia PC Client starts automatically whether or not you w
[Standard—Nortel Networks Confidential] 27 Launching the SIP Multimedia PC Client Double-select the desktop icon (if present) or select the Nortel Networks SIP Client from the Windows Start Menu to open the SIP Multimedia PC Client application. The first time you use the application, you will be presented with a wizard to walk you through the SIP Multimedia PC Client configuration. Follow the prompts that appear on your screen.
[Standard—Nortel Networks Confidential] 28 Figure 3 Configuration wizard - step 2 SIP Multimedia PC Client User Guide
[Standard—Nortel Networks Confidential] 29 Figure 4 Configuration wizard - step 3 SIP Multimedia PC Client User Guide
[Standard—Nortel Networks Confidential] 30 Figure 5 Configuration wizard - step 4 SIP Multimedia PC Client User Guide
[Standard—Nortel Networks Confidential] 31 Figure 6 Configuration wizard - step 5 Note: SIP Multimedia Blended PC Client users can click Next to skip the Audio Test Call step.
[Standard—Nortel Networks Confidential] 32 Figure 7 Configuration wizard - step 5 Signing in to the SIP Multimedia PC Client You will be prompted to sign in to the SIP Multimedia PC Client when you launch it. At other times (for example, if you disconnect or lose connection with the server) you may need to manually sign in.
[Standard—Nortel Networks Confidential] 33 Figure 8 Sign in 2 Enter your password. 3 Click on the Remember my password check box if you do not want to enter your password every time you sign in. This step is optional. 4 Click the Sign me in automatically check box if you want the SIP Multimedia PC Client to automatically sign in.This step is optional. Note: If you select both these options (Remember my password and Sign me in automatically) then you will not be prompted with this Sign In window again.
[Standard—Nortel Networks Confidential] 34 1 Drag-and-drop the desktop SIP Client icon onto the task bar Start button. 2 Place the file into the Programs Startup program group. If you are running Windows 98 First Edition 1 Right-click on the Start menu and select Explore. 2 Drag-and-drop (or copy and paste) the desktop SIP Client icon into the Start Menu/ Programs/Startup program group folder.
[Standard—Nortel Networks Confidential] 35 Understanding the Blended SIP Multimedia PC Client interface When the SIP Multimedia PC Client is running in Blended mode, some parts of the main GUI are not available.
[Standard—Nortel Networks Confidential] 36 Main menu actions The following actions are available from the main window menu: Table 1 Main menu actions Menu Action Login • • • Connect/disconnect to a defined proxy server IP address Change My Status Exit View • Call Logs Tools • • • • • • Send Instant Message... Web Push... Collaboration Preferences... Audio Wizard... Import Contact from Outlook Help • • • Contents Show Tip of the Day About...
[Standard—Nortel Networks Confidential] 37 Main menu shortcuts The SIP Multimedia PC Client includes many keyboard shortcuts that make it fast and easy to access frequently used functions: Open the Login menu Alt+L Open the View menu Alt+V Open the Tools menu Alt+T Open the Help menu Alt+H Send Instant Message Ctrl+M Show Call Logs Ctrl+L Edit Preferences Ctrl+P Status area The status area presents the following information regarding how the client is operating: • • • • • • User for display
[Standard—Nortel Networks Confidential] 38 • • • • • • • • • Send Instant Message for sending an instant message Voice Mail for calling a voice mail system Conference for conferencing active calls Call Screening for configuring local screening rules Inbox for showing a list of all calls to you Outbox for showing a list of calls you have made Call for placing a call — Address entry field for the person you are calling — Subject text entry field for sending optional subject for calls you place Address Book
[Standard—Nortel Networks Confidential] 39 Figure 12 SIP Multimedia PC Client System tray icon When the SIP Multimedia PC Client is offline the icon in the system tray will change to red and orange with a bar crossed through it.
[Standard—Nortel Networks Confidential] 40 SIP Multimedia PC Client User Guide
[Standard—Nortel Networks Confidential] 41 Chapter 2 Multimedia communication Topics in this section: • • • • • • • • • • • • • • “Making a call” on page 41 “Receiving a call” on page 43 “Answering a call” on page 45 “Ending a call” on page 47 “Holding a call” on page 47 “Retrieving a held call” on page 47 “Transferring a call” on page 48 “Three-way calling” on page 50 “Conference calling” on page 51 “Sending instant messages” on page 52 “Sending web pages” on page 54 “Using voice mail” on page 56 “Sendi
[Standard—Nortel Networks Confidential] 42 • Enter an address (IP address, SIP address, or public telephone number) in the Addr field, and press Enter or click the Call button. When dialing a public telephone number, no punctuation is required. For example, 5556245. Tip: For outside calls from an office system, or for long distance calls, be sure to include any necessary access codes.
[Standard—Nortel Networks Confidential] 43 Receiving a call When the SIP Multimedia PC Client is running on your computer and receives an incoming call, it displays a Call Control window on your PC screen. Figure 13 Incoming Call Control window The incoming Call Control window contains the following buttons and status information: • • • the username of the calling party in the window header.
[Standard—Nortel Networks Confidential] 44 — Redirect - When selected, a Redirect window appears where you can select or enter an address where the calling party will be redirected to. After selecting or manually providing a redirect address, the incoming call control window disappears. — Instant Message - When selected, an Instant Message window appears where you can enter a message to the originator.
[Standard—Nortel Networks Confidential] 45 • • • • • • the username of the calling party in the window header. If there is a display name associated with the caller, that name appears in the display area at the bottom of the window. photograph of the caller. If the caller has provided a network calling picture ID, a digital photograph of the caller displays. call-handling buttons — Instant Message - When selected, an Instant Message window appears where you can enter a message to the originator.
[Standard—Nortel Networks Confidential] 46 Figure 15 Active Call Control window The following buttons/features are available in the active Call Control window: • • • • • • • • • • • • • • Hold - places the caller on hold Mute - mutes the call (voice) Instant Message - sends an instant message to the caller Transfer - transfers the caller to another party Web Push - pushes web pages to the caller Hangup - hangs up the call Visual indication of transmission and reception voice energy levels Visual indicatio
[Standard—Nortel Networks Confidential] 47 Note: Please refer to Appendix A for a reference guide to SIP Multimedia PC Client buttons. Note: The SIP Multimedia PC Client graphically displays voice energy only when the PC is used for voice, and not when the i2004 Internet Telephone (SIP Multimedia PC Client Set) or other telephone is used for voice. Ending a call To end a call, click Hang Up in the Call Control window. Holding a call To put a call on hold 1 Make a call or answer an incoming call.
[Standard—Nortel Networks Confidential] 48 Note: It is possible that you might not be able to retrieve a call. For example, the caller you put on hold can place you on hold as well. Transferring a call You can transfer an active call without talking to the person you are transferring the call to (blind transfer), or you can consult with the person who will receive your transferred call (consult transfer).
[Standard—Nortel Networks Confidential] 49 1 Select Transfer in the Call Control window. A Transfer Call window appears. 2 Enter a transfer address, such as a telephone number or SIP address (or by selecting an Address Book, Inbox, or Outbox entry). 3 Click on OK. 4 The Call Control window closes, and the SIP Multimedia PC Client transfers the call to the named destination and hangs up the call from your system.
[Standard—Nortel Networks Confidential] 50 the audio conference server, the SIP Multimedia PC performs a blind transfer of the transferee and the transfer destination to the audio conference. 6 Once the transferee and the transfer destination join the conference, both the original Call Control window and the transfer destination Call Control windows close. To complete the transfer, press Hangup on the conference Call Control window to drop out of the call.
[Standard—Nortel Networks Confidential] 51 Removing a person from a three-way call You can choose from one of the following options to remove a person from a three-way call: • • • Select Hang up in the Call Control window to drop the person from the call. Select Hold in the Call Control window to put the person on hold. Select Transfer in the Call Control window to transfer the person to another destination. Conference calling You can use the SIP Multimedia PC Client to set up conference calls.
[Standard—Nortel Networks Confidential] 52 Note: Video is not available during a conference call. Leaving a conference Any user can depart from a conference call by pressing the Hangup button on their Call Control window for the conference call. The network conference server continues hosting the conference call until only one party remains, at which point it ends the call.
[Standard—Nortel Networks Confidential] 53 Tip: To bring up the Instant Message address window, press or select Tools > Send Instant Message from the SIP Multimedia PC Client's main menu. To send an instant message, complete the following steps in the Instant Message window. Figure 18 Sending an instant message 1 From the list of Address Book Entries, highlight an entry and select the right-arrow. Or, enter a user's address in the Additional Users field and select the up arrow.
[Standard—Nortel Networks Confidential] 54 2 Enter your message in the text box at the bottom of the Instant Message window. If desired, you may format the text by using the four formatting control buttons (color, bold, italics, and underline). 3 When you are ready to send the Instant Message, press Enter on your keyboard, or click Send on the window.
[Standard—Nortel Networks Confidential] 55 with the current web page URL already entered for you. Select Yes to push the web page to the other computer. Figure 19 Confirm Web push If the SIP Multimedia PC Client was unable to communicate with a compatible running web browser application, an empty Web Push window opens. Manually type in a URL and select Ok to push the web page to the other computer.
[Standard—Nortel Networks Confidential] 56 Co-browsing web pages You can set the SIP Multimedia PC Client to automatically push all viewed web pages to the far-end computer. Tip: While auto web push (co-browsing) is active on a call, the web push button flashes. To automatically push web pages, click Enable auto web push from the Confirm Web Push window. The SIP Multimedia PC Client automatically sends all subsequent pages you view to the other computer.
[Standard—Nortel Networks Confidential] 57 See Chapter 5, “Advanced set-up,” on page 97 for more information on configuring the SIP Multimedia PC Client for use with a voice mail system. Tip: If you are accessing voice mail through the SIP Multimedia PC Client for the first time, you must tell the SIP Multimedia PC Client how to contact your voice mail system. Accessing your voice mailbox To access your voice mailbox, click Voice Mail on the SIP Multimedia PC Client main window.
[Standard—Nortel Networks Confidential] 58 Figure 21 Voice mail command buttons Tip: If you are using the SIP Multimedia PC Client Voice Mail for the first time, you must tell the SIP Multimedia PC Client how to enter various voice mail commands. If you are configured as a SIP Multimedia PC Client Set, you can use the dialpad buttons on the i2004 Internet Telephone to manually enter voice mail commands as well. Note: Access to voice mail is dependent on your service package.
[Standard—Nortel Networks Confidential] 59 There are pre-defined video settings for: • • • • Home Office Conference room Reception only The default setting for video is disabled (off). Before you can send or receive video you must configure the video settings. “Setting up video (optional)” on page 104 for configuration procedures. Tip: If you select Mute during an active audio-video call, the outgoing audio stops, but video is not affected. You will still have outgoing and incoming video.
[Standard—Nortel Networks Confidential] 60 3 If the AddIn finds multiple telephone numbers for the contact then you will be prompted to select a number to call. Select a number from the pull-down list and click Start Call. The SIP Multimedia PC Client initiates a call. Tip: The SIP Multimedia PC Client Outlook 2000 call preferences are established through Tools > Preferences> and the RAIDerLink list item.
[Standard—Nortel Networks Confidential] 61 Chapter 3 Managing your contacts and calls Topics in this section: • • • • “Call logs” on page 61 “Managing your network-based address book” on page 64 “Managing your Buddies” on page 74 “Screening calls” on page 76 Call logs The SIP Multimedia PC Client keeps a record of all calls. It stores these call log entries in the inbox (for incoming calls) and the outbox (for outgoing calls).
[Standard—Nortel Networks Confidential] 62 Figure 22 Inbox Returning a missed call Your missed calls are highlighted in bold. To return a missed call, double-click on a call log entry. The SIP Multimedia PC Client initiates a call to the address of the selected call log entry. Tip: An alternate method for returning a missed call is to right-click on a call log entry and select the Call function from the pop-up menu.
[Standard—Nortel Networks Confidential] 63 Tip: To acknowledge all missed calls at one time, right-click on any call log entry and select Clear Missed Calls from the pop-up menu. Checking your outbox To check your outbox for a list of your outgoing calls 1 Click the Outbox button from the SIP Multimedia PC Client main GUI. 2 To sort the call entries in your outbox by any of the displayed categories. Click the column name. To reverse the sort, click on the column name again.
[Standard—Nortel Networks Confidential] 64 1 Select the call log entry you wish to delete. 2 Click the Delete button on the Call Logs window. The SIP Multimedia PC Client will bring up a delete confirmation dialog box. 3 Select Yes to delete the call log entry. Tip: To remove all call logs from the inbox (or outbox), right-click on a inbox call log entry and select Remove All Entries.
[Standard—Nortel Networks Confidential] 65 Figure 24 Address book Viewing an address book entry To view information about an entry in your network-based address book 1 Select the Address Book entry. 2 Right-click the Address Book entry for a pop-up menu of available actions. — — — — — — — — Call Call at...
[Standard—Nortel Networks Confidential] 66 Note: The list of available actions depends on how much information is available for the address book entry. For example, if the selected address book entry has a home phone number, then an option to call the user at that home phone number will also appear on the action menu.
[Standard—Nortel Networks Confidential] 67 Figure 26 Add New Group 2 In the Add New Group dialog box, enter a name for the group. Figure 27 Add new group dialog box 3 Click Save.
[Standard—Nortel Networks Confidential] 68 1 Right-click the Address Book folder and select Add new Address Book Entry. Figure 28 Add new address book entry 2 In the Address Book Entry window, type the NickName, First Name, Last Name, e-mail, and Primary Contact information for the person.
[Standard—Nortel Networks Confidential] 69 Figure 29 Add new entry - user information 3 If you want the entry to appear in your list of Buddies, select the checkbox next to Buddy. 4 To add the entry to a group, select a group from the Group drop down list. 5 Click the Phone button to enter the Business, Home, Pager, Mobile, Fax, and Web Address of the entry.
[Standard—Nortel Networks Confidential] 70 Figure 30 Add new entry - user phone information 6 Click the Other button to add the entry’s home address and any freeform text notes. Figure 31 Add new entry - other user information 7 Click Save to add the entry to your network-based address book.
[Standard—Nortel Networks Confidential] 71 Deleting an address book entry To delete an address book entry 1 Right-click on an Address Book entry and select Remove this entry. 2 Click Yes to confirm deletion. Note: Since your network-based address book is stored on the network and shared by all clients that you have logged in on, when you delete an address book entry, it will no longer be present on all of your clients. This includes the SIP Personal Agent.
[Standard—Nortel Networks Confidential] 72 Figure 32 Outlook security 2 Click in the Allow access for 1 minute check box.There is a delay while the SIP Multimedia PC Client retrieves the information and displays the Outlook Contacts Import window. Note: Depending on your security settings, the Outlook security window may not display.
[Standard—Nortel Networks Confidential] 73 Figure 33 Import contacts from Outlook 3 Select single entries in the Outlook Contacts list and click the arrow button to move them over to the Selected Contacts list or click the double arrow to move all of the contacts. Tip: Press Shift on the keyboard to select a range of contacts. Press Ctrl to select multiple entries that are not adjacent. 4 Select a Group for these contacts from the Group ID list (optional). 5 Click Import.
[Standard—Nortel Networks Confidential] 74 Note: If the entry you select is missing a required field for the SIP Multimedia PC Client then you will be prompted with a message. You must add the missing information to the contact entry in your Outlook before you retry the import procedure. Managing your Buddies The SIP Multimedia PC Client allows you to mark an address book entry as one of your Buddies. The SIP Multimedia PC Client displays the presence information (the online status) of Buddies entries.
[Standard—Nortel Networks Confidential] 75 Figure 34 Buddies tree List of Buddies actions You can take the following actions for your list of Buddies: • • Right-click on a Buddies entry to display a pop-up menu with actions that you can perform. Double-click on a Buddies entries to initiate a call.
[Standard—Nortel Networks Confidential] 76 Figure 35 View buddy entry options Screening calls For any number of incoming call numbers, you can define special call-handling procedures by the time of day and day of week, for designated periods or always.
[Standard—Nortel Networks Confidential] 77 Special call handling options for incoming calls For a specified calling number, SIP address, username, or IP address, you can define the action the SIP Multimedia PC Client should take.
[Standard—Nortel Networks Confidential] 78 Figure 36 Call Screening window 2 Click the New Entry button on the right side of the Call Screening window. The SIP Multimedia PC Client presents a blank template for you to enter screening instructions. 3 Fill in the entries in the Call Screening window (see the following section). 4 Click Apply to save the Call Screening rule. 5 Click Ok to close the Call Screening window.
[Standard—Nortel Networks Confidential] 79 1 Enter a Number to Screen – either the name or public number you wish to screen. Tip: You can use the wildcard character (*) to match several calling parties with one screening record. For example, John* would match Johnny, JohnDoe, and JohnQPublic. Tip: Screen all incoming calls by using just the wildcard character (*) as the number to screen. For example, * would match any incoming call.
[Standard—Nortel Networks Confidential] 80 • • • 5 Forward call to a public telephone number, such as a home number or mobile phone. Redirect to Web/E-mail. To display a web site, enter the URL (Uniform Resource Locator) of the Web site you want to display on the caller’s computer. To redirect to email, enter the email address that should be automatically datafilled in the To field of the caller’s email. The SIP Multimedia PC Client opens a window for the remote user to compose and send an e-mail.
[Standard—Nortel Networks Confidential] 81 4 In the Name of Recording field, enter an easy-to-remember name. This name appears on the list of greetings you can select from the Call Screening window. To view your call screening records To view your call screening records 1 In the Call Screening windows, use the previous and next buttons (the blue arrows near the bottom right of the window) to see other defined screening records.
[Standard—Nortel Networks Confidential] 82 SIP Multimedia PC Client User Guide
[Standard—Nortel Networks Confidential] 83 Chapter 4 Multimedia collaboration The SIP Multimedia PC Client enables two users to team together in a multimedia collaboration session and enables one PC to support multiple one-on-one collaboration sessions simultaneously.
[Standard—Nortel Networks Confidential] 84 Note: The collaboration tools can be used whether or not you already have an active call with another person. You can use the collaboration tools only when the other user is also using the SIP Multimedia PC Client. You cannot start a collaboration session with an endpoint that does not support the collaboration tools. Initiating a collaboration There are two types of collaboration sessions, standalone sessions and sessions integrated with an active call.
[Standard—Nortel Networks Confidential] 85 Figure 37 Collaboration - tool s View Picture ID View dialpad controls View collaboration tools Starting a standalone collaboration session To open a standalone collaboration session 1 Select Tools > Collaboration > Start Collaboration... from the SIP Multimedia PC Client menu. The SIP Multimedia PC Client displays a window for you to select participants/invitees to the session.
[Standard—Nortel Networks Confidential] 86 Figure 38 Open a collaboration session 2 From the list of Address Book Entries, highlight a user to invite and select the right-arrow. Or, enter a user’s address in the Additional users field and select the up-arrow. 3 Select Send to invite the user to participate in a collaboration session.The SIP Multimedia PC Client displays a pop-up invitation on the invitee’s PC screen.
[Standard—Nortel Networks Confidential] 87 Figure 39 Stop a Collaboration Call 2 Highlight the collaboration session to end, and select Stop. 3 The SIP Multimedia PC Client closes the selected collaboration session. Tip: Integrated collaboration sessions will automatically end when the call ends. Exchanging files Once a collaboration session has been successfully started, two users can exchange files by starting up the File Exchange collaboration tool.
[Standard—Nortel Networks Confidential] 88 The SIP Multimedia PC Client displays a File Transfer window for each active collaboration session.
[Standard—Nortel Networks Confidential] 89 Setting the preferred directory to store incoming files To set the preferred directory to store incoming files 1 Before the calling party sends the file, select the Set Local Receive Folder button (icon with a file folder with a yellow arrow). 2 Enter the desired directory path. The SIP Multimedia PC Client sends the incoming file to this directory.
[Standard—Nortel Networks Confidential] 90 Whiteboarding Once a collaboration session is started, you and another user can share a common drawing window. Both of you can draw/write to the window, and both users can see the results of the shared session—by using the Whiteboard collaboration tool.
[Standard—Nortel Networks Confidential] 91 Opening a shared whiteboard workspace on your PCs To open a shared workspace 1 Select Tools > Collaboration > Whiteboard from the SIP Multimedia PC Client menu. 2 The shared Whiteboard window displays. Keep the following in mind when collaborating using the whiteboard workspace: • • • • • Use the object drawing tools—circle, square, polygon—to create shapes and lines. The drawings are vector drawings, not bitmaps.
[Standard—Nortel Networks Confidential] 92 Collaborating with the clipboard Once a collaboration session has been successfully started, two users can exchange data in their Windows clipboards, such as images, text, or anything pasted to the clipboard, using the Clipboard collaboration tool. You can share clips of text, photos, drawings, Web bookmarks, email address books, and other clipboard contents with a remote user during an active multimedia collaboration session.
[Standard—Nortel Networks Confidential] 93 2 The SIP Multimedia PC Client displays a clipboard control window for each active collaboration session and the username of the remote party appears in the title bar of the control window. Placing the content in the Windows clipboard To place the clipboard contents in the windows clipboard 1 Open the application and file containing the desired content. 2 Select and highlight the portion of the file you wish to exchange through the clipboard.
[Standard—Nortel Networks Confidential] 94 Accepting or declining the data transfer from the other user Once the clipboard contents have been successfully received by the SIP Multimedia PC Client, you can copy that information to your Windows clipboard. Tip: The SIP Multimedia PC Client automatically detects incoming clipboard data and brings up a Clipboard Exchange window that shows who is sending the clipboard data, and the progress of the transfer.
[Standard—Nortel Networks Confidential] 95 Tip: The data format selected for the clipboard transfer determines how the clipboard data appears when it is finally pasted into an application. For example, Rich Text Format (RTF) retains formatting, therefore, clipboard data transferred in Rich Text Format and pasted into an application that understands this format (Microsoft Word or Windows WordPad) retains formatting even when shared through the clipboard tool.
[Standard—Nortel Networks Confidential] 96 SIP Multimedia PC Client User Guide
[Standard—Nortel Networks Confidential] 97 Chapter 5 Advanced set-up Topics in this section: • • • “Configuring your preferences” on page 97 “Using the audio wizard to configure audio volume” on page 121 “Configuring multiple profiles” on page 123 Configuring your preferences The Preferences menu allows you to configure the following settings: • • • • • • • • • • • user profile connection speed default network proxy server audio video voice mail RAIDerLink (Outlook 2000) i2004 file exchange presence mis
[Standard—Nortel Networks Confidential] 98 Note: You may not be able to change some settings because they are dependent on your service package, pre-configured by your service provider or not available for your configuration. For example, SIP Multimedia Blended PC Client users will not be able to view audio settings because they are not applicable. Setting up your user profile To set up your user profile 1 Select Tools > Preferences and the User list item to display a window for you to identify yourself.
[Standard—Nortel Networks Confidential] 99 3 Select your IP Address, if different from the default IP address the SIP Multimedia PC Client detected from the Windows networking subsystem. If your computer has multiple IP addresses assigned to it, select the appropriate IP address from the pull-down menu. If public network and private network IP addresses are available, use the public IP address. 4 Enter your Display Name, to have your real name or nickname displayed to callers.
[Standard—Nortel Networks Confidential] 100 — low speed (28.8K Modem, 33.6K Modem — medium speed (56K Modem, 64K ISDN) — high speed (LAN, Cable, DSL, ADSL, 128K, ISDN) The SIP Multimedia PC Client selects the voice coder/decoder (codec) based on this connection speed. If you enter a connection speed higher than your actual connection, the application may overload your PC with incoming voice packets. Check with your system administrator if you are not sure what type of connection you have.
[Standard—Nortel Networks Confidential] 101 Figure 45 Preferences - Network information 2 Select your proxy server in the Network Configurations list. 3 Click Edit. The Network Configuration window displays your proxy address, port and domain name.
[Standard—Nortel Networks Confidential] 102 Figure 46 Preferences - Network configuration . 4 Select Auto Connect at startup if you want the SIP Multimedia PC Client to automatically connect to the proxy server when you start the program. (optional). 5 Select There is a firewall... and enter a Timer Value (optional). Contact your system administrator for this information. 6 Select Ok to save any default proxy changes or Cancel to exit without saving.
[Standard—Nortel Networks Confidential] 103 Figure 47 Preferences - Audio settings 2 Set Ringer Settings—Ringer On or Ringer Off—to define whether the application should play ringing sounds. 3 Select Instant Message to specify if you want a tone to play when you receive an instant message. 4 Set Echo Reducer Settings to improve voice quality if you are using computer speakers instead of headphones.
[Standard—Nortel Networks Confidential] 104 Setting up video (optional) You can choose various video settings to suit your particular needs. The pre-configured values in the Video window will apply to most users. An expert user may choose to configure custom settings. To set up video 1 Select Tools > Preferences and the Video list item to display the Video settings window Figure 48 Preferences Video Note: Access to the video settings is dependent on your service package.
[Standard—Nortel Networks Confidential] 105 2 Select the video configuration that most closely meets your needs. The following table lists the video configuration settings. Table 2 Video configuration settings Video setting Description Home enables video telephony over ISDN/DSL/Cable modem. This configuration uses a small video window and produces a video bitrate around 60Kbps to 120Kbps. Office enables video telephony in an office using a 10/100Mbps LAN.
[Standard—Nortel Networks Confidential] 106 Figure 49 Video camera configured for use by the client If the video camera is incompatible with the SIP Multimedia PC Client, follow the on-screen directions to configure the camera. If no video camera is attached to the PC when you configure video, a “No camera available” message is displayed the first time that you select the Home, Office, or Conference Room setting.
[Standard—Nortel Networks Confidential] 107 OR Select the Video disabled checkbox. You will not receive or transmit video. 3 Click the Ok button. If video has been enabled for all calls (either bi-directional or receive-only), video can be wholly disabled by selecting the Video Disabled setting. Re-enable video by selecting the Home, Office, or Conference settings again. Custom video configuration Note: Custom video configuration should be done with care.
[Standard—Nortel Networks Confidential] 108 Figure 50 Custom Video configuration 2 Adjust the custom video configuration using the guidelines below. This custom Video configuration window has the following controls: • • Video Driver drop down menu -- identifies the driver which controls the camera. This is usually Microsoft WDM Image Capture, but some cameras provide a different one. Other items on this menu allow you to: — disable video for all subsequent calls.
[Standard—Nortel Networks Confidential] 109 • Low, Med, and High quality settings -- allow you to specify the amount of detail in the transmitted video. High quality transmits the most detailed images, but at the expense of CPU and network bandwidth. The use of Custom quality settings is strongly discouraged unless you are highly knowledgeable. Note that the two clients in a video call negotiate to a common video quality that is acceptable to both, so delivered image quality may vary from call to call.
[Standard—Nortel Networks Confidential] 110 Figure 51 Sample video format window 1 Figure 52 Sample video format window 2 You can manipulate the following controls: — Resolution. This specifies the preferred size of the images which are transmitted during a video phone call, and the following sizes are supported by the client: 160x120, 176x144, 320x240, and 352x288.
[Standard—Nortel Networks Confidential] 111 • — Pixel Depth and Compression. This specifies the organization of the video data captured by the camera. The SIP Multimedia PC Client supports two: RGB 24 and I420, although others may work. If the Video Codec is unavailable under the Preferred Video Codec dropdown menu, you should try to adjust the Pixel Depth and Compression setting.
[Standard—Nortel Networks Confidential] 112 Figure 53 Preferences - Voice Mail 2 Enter the Voicemail Phone Number of your voice mail system, without punctuation. Remember to enter any extra digits required by your organization’s phone network. 3 Enter the Mailbox ID and the pound (#) symbol, if required. 4 Enter your Password and the pound (#) symbol, if required.
[Standard—Nortel Networks Confidential] 113 replies. The SIP Multimedia PC Client will use this information to support at-a-select voice mail functions. 6 Optionally, define up to two custom voice mail functions and the keystrokes that activate them. 7 Select Ok. Setting up calling from Outlook 2000 (optional) Note: These settings are not available to SIP Multimedia Blended PC Client users.
[Standard—Nortel Networks Confidential] 114 Figure 54 Preferences - RAIDerLink 2 Enter any prefix codes required to gain access to local and long-distance outside lines from your organization’s phone system, for example, enter ‘9’ to get a local line. 3 Click Ok to save your changes or Cancel to exit without saving.
[Standard—Nortel Networks Confidential] 115 Figure 55 Preferences - i2004 2 Check Use the i2004… to indicate that you want the i2004 Internet Telephone to provide premium-quality voice while the PC provides advanced IP and multimedia services. 3 Enter the port number (and optionally the MAC address) for the i2004 Internet Telephone.
[Standard—Nortel Networks Confidential] 116 using a private LAN in a home office.This is not usually required for work office use.The default for this feature is not active. This step is optional. 6 Click Ok to save your changes or Cancel to exit without saving. Note: This option is not available for SIP Multimedia PC Blended Client users. Setting up file exchange settings (optional) To set up file exchange settings 1 Select Tools > Preferences and the FileExchange list item.
[Standard—Nortel Networks Confidential] 117 3 If you do not want to receive files, click the Disable File Receive checkbox. This step is optional. 4 Click Ok to save your changes or Cancel to exit without saving. Setting automatic presence indicators The SIP Multimedia PC Client provides a drop-down list, located in the status area, where you can manually indicate your online status.
[Standard—Nortel Networks Confidential] 118 Note: Access to the automatic presence settings is dependent on your service package. If automatic presence is not enabled in your service package, then you cannot alter these presence settings. Tip: Other user will see your online presence as “Inactive” if your PC is idle for the specified time and “On the Phone” if you are on a call.
[Standard—Nortel Networks Confidential] 119 Specifying a tool tips delay To specify the delay before the tool tip shows up 1 Select Tools > Preferences and the Miscellaneous list item. In the Tool Tips section, select how long of a delay should be used before a Tool Tip is shown. 2 Click Ok to save your changes or Cancel to exit without saving.
[Standard—Nortel Networks Confidential] 120 3 Click Ok to save your changes or Cancel to exit without saving. Specifying the look of the SIP Multimedia GUI at startup To specify the look of the SIP Multimedia PC Client interface at startup 1 Select Tools > Preferences and the Miscellaneous list item. 2 Select whether the main window interface should appear with a Skin Look (recommended) or a Windows Look at start up.
[Standard—Nortel Networks Confidential] 121 Using the audio wizard to configure audio volume Note: These settings are not available for the SIP Multimedia Blended PC Client. To test and adjust audio settings for optimal voice transmission and reception quality 1 Select Tools > Audio Wizard to start the wizard to test and adjust your audio volume. The Audio Test Wizard window displays. 2 Shut down any other audio applications that are running and click Next to continue.
[Standard—Nortel Networks Confidential] 122 4 If you do not hear yourself during the test, click the Settings button in the Audio Test Completed window to display an Audio Properties window. Select playback and recording devices from pull-down menus. To adjust volume, speaker, and recording settings, click the Volume and Advanced buttons. Figure 61 Audio Test Call - Audio Properties 5 Click Ok.
[Standard—Nortel Networks Confidential] 123 Configuring multiple profiles If you are a laptop user, you may have different configuration needs, depending on where you are located (for example, at work or at home). Often the configuration of the SIP Multimedia PC Client in one location is not correct when your laptop is connected in a different location. For example, as a laptop user you may have two i2004 Internet Telephones, one at the office and one at home.
[Standard—Nortel Networks Confidential] 124 Figure 62 Profile Manager 2 Click the New button. A window prompts you to enter a profile name. 3 Enter the name of the new profile. 4 Click Ok to save your changes or Cancel to exit without saving.
[Standard—Nortel Networks Confidential] 125 Tip: From the Profile Manager window you can rename, delete as well as launch profiles. Double-click on a profile to launch it automatically.
[Standard—Nortel Networks Confidential] 126 SIP Multimedia PC Client User Guide
[Standard—Nortel Networks Confidential] 127 Chapter 6 Troubleshooting This section describes how to resolve some common problems that you may encounter while using the SIP Multimedia PC Client. Startup problems My PC shuts down when I try to restart and the SIP Multimedia PC Client is running It is important to properly exit the SIP Multimedia PC Client prior to restarting your PC. Audio problems Audio settings may need to be fine-tuned depending on the type of equipment you have.
[Standard—Nortel Networks Confidential] 128 Some sound cards have input mixing capabilities. To see if your card supports this 1 Launch the Windows volume control application via Start > Programs >Accessories > Multimedia> Volume Control. 2 Select Options > Properties, and Adjust Volume for Recording. 3 Click Ok. If “Mixed Input” is checked, you can experience echo even when using a headset. Uncheck the checkbox and see if the echo has disappeared. (Note that not all sound cards have this feature.
[Standard—Nortel Networks Confidential] 129 Table 3 NeoMagic sound card drivers Windows NT NMXNT32.DLL - 4.03.00.2041 NMXNT.SYS - 4.03.00.2041 Windows 2000 NM5A2WDM.SYS - 5.00.2144.1 WDMAUD.DRV - 5.00.2184.1 Windows XP NM6WDM.SYS - 5.1.2461.0 WDMAUD.DRV - 5.1.2481.0 I am using a headset and cannot speak when the other party is speaking You may have the Echo Reducer set too high. The Echo Reducer is intended for people who are using their computer's speakers instead of a headset (with microphone.
[Standard—Nortel Networks Confidential] 130 Should I activate the option “routes voice to/from i2004 (for private IP addresses)”? This field is used to activate the SIP Multimedia PC Client NAT for home use using a dial-up connection, cable modem, or DSL. It basically allows the i2004 Internet Telephone to be used for voice communication without requiring a separate public IP address.
[Standard—Nortel Networks Confidential] 131 I have problems completing a call to the public network. I keep getting the message “your call cannot be completed as dialed; please check number and dial again....” Connection to this number may not be supported by the network to which you are connected. Contact your system administrator for more information. I cannot access my Conference button The Conference button is only available when a call is active.
[Standard—Nortel Networks Confidential] 132 I cannot paste from my clipboard into my whiteboard The SIP Multimedia PC Client does not support copying from or pasting to the whiteboard. I cannot access some items on the Collaboration menu A collaboration session must first be initiated before you can access any of the collaboration applications. Select Tools > Collaboration. Co-browsing does not work Make sure you are using Netscape version 4.77 or later, or Internet Explorer version 5.0 or later.
[Standard—Nortel Networks Confidential] 133 2 If video is not being displayed in the Video Configuration window, select your video camera from the Video Driver dropdown menu (it is probably “Microsoft WDM”). 3 Press the Source... button after video is displayed. This will usually produce a multi-tab window that has controls to tune video color and brightness. Operate the controls until you are satisfied with the image, then click Ok. 4 Click Cancel to leave the Video Configuration window.
[Standard—Nortel Networks Confidential] 134 4 Choose either RGB 24 or I420 in this control, and press Ok, then press Cancel to close the Video Configuration window, and press Cancel again to close Preferences. Note: If “RGB 24” or “I420” is not listed as a selection, the camera may not be usable by the SIP Multimedia PC Client. However, try examining other programs that came with the camera in order to enable Video For Windows with this camera.
[Standard—Nortel Networks Confidential] 135 Appendix A Button references This section describes the following buttons on the SIP Multimedia PC Client: • • • “Main GUI buttons” on page 135 “Incoming call control buttons” on page 138 “Active call control buttons” on page 138 Main GUI buttons Table 4 Main GUI buttons Button Description Initiates a call to the address displayed in the Addr text area. Displays a pop-up window that allows you to address, compose, and send an instant message.
[Standard—Nortel Networks Confidential] 136 Table 4 Main GUI buttons Displays a pop-up dialpad window to access voice mail functions by pointing and clicking on an on-screen keypad. You or your system administrator will have previously defined voice mail functions through the Tools > Preferences and the Voice Mail list item.
[Standard—Nortel Networks Confidential] 137 Table 4 Main GUI buttons Brings up the SIP Multimedia PC Client call log window and displays all outgoing call logs. Displays the Address Book from which you can make a new address book entry or edit a selected entry • The User toggle-button provides fields to enter the person’s nickname, first name, last name, email address, primary contact. You can add this person to your list of Buddies and add them to a group.
[Standard—Nortel Networks Confidential] 138 Incoming call control buttons Table 5 Incoming call buttons Icon Description Answers the incoming call. The Incoming Call Control window is replaced by an Active Call Control window. Rejects the incoming call request (the Incoming Call Control window will also disappear). The user can select whether or not to include a reason. Used to forward an incoming call to another destination.
[Standard—Nortel Networks Confidential] 139 Table 6 Active call buttons Used to Mute/Unmute the microphone. Brings up a window that allows you to compose, and send an instant message to the other party. Allows you to transfer a call to another party. Enables you to push web pages to the other party’s browser. Toggles display of the other party’s photo (if available). Toggles display of the integrated dialpad controls. Toggles display of the available collaboration tools that can be used on the call.
[Standard—Nortel Networks Confidential] 140 SIP Multimedia PC Client User Guide
[Standard—Nortel Networks Confidential] 141 Appendix B Hardware notes Topics in this section include • • “Compatible video cameras” on page 141 “Compatibility with the client application” on page 142 Compatible video cameras The SIP Multimedia PC Client requires video cameras which capture video in RGB-24 or I420 video format, and the vast majority of USB 1.x web cameras meet these requirements.
[Standard—Nortel Networks Confidential] 142 • the installation of other software packages on the user's PC. Compatibility with the client application The responsibility of ensuring compatibility of the camera with the SIP Multimedia PC Client application is critical.
[Standard—Nortel Networks Confidential] Index A creating clipboard data 93 sending clipboard data 93 using clipboard data 94 acronyms 16 address book adding a group 66 adding an entry 67 managing 64 audio 122 audio settings 102 echo reducer 103 instant message sounds 103 local ringing sounds 103 audio volume 121 audio wizard 121 auto-launch PC Client 33 B Buddies 23 buttons 37, 135 C call 42 active call control window 45 incoming call window 43 incoming call window (Blended) 44 screening 76 call logs a
[Standard—Nortel Networks Confidential] 144 Index single file send 89 file exchange settings 116 disabling 117 set incoming folder 116 M Microsoft Outlook 2000 59 greeting 80 miscellaneous settings 118 GUI selection 120 standby handling 119 startup options 119 tool tip delay 119 H N help 39 network configuration 101 auto connect setting 102 firewall setting 102 G hold holding a call 47 retrieving a call 47 I i2004 21, 114 i2004 settings 114 MAC address 115 Using an i2004 115 using private IPs 11
[Standard—Nortel Networks Confidential] Index prefix digits 114 record a greeting 80 requirements minimum 24 optional 25 recommended 25 S screening 76 creating rules 77 window 78 SIP address 22 start up 27 status area 37 145 V video cameras 141 video settings 104 custom video configuration 107 disabling video 106 voice mail 56 functions 57 troubleshooting 131 voice mail settings 111 custom commands 113 mailbox ID 112 mailbox password 112 phone number 112 standard commands 112 support 17 system tray icon
